Customer Service Sales
Resume:
Ana Nix
********@*****.***
S ummary of Qualifications
Energetic, highly motivated, honest, loyal, possess excellent written and verbal communication skills as well as negotiating and management skills, efficient with Microsoft Windows, Word, Excel, PowerPoint and consistently striving to be my best self everyday both professionally and personally. Professional Employment History
N AI Sullivan Group
C ommercial Real Estate Sales Associate
August 2014 Present
Commercial real estate property sales, leasing, and investment of office, retail, industrial, land and multi family housing.
● Obtain and maintain my client portfolio
● Market services to property owners, buyers and tenants via various ways of connecting i.e. cold calling via face to face, telephone and email, social media and networking events
● Meet with prospective clients for a presentation of my offered services and/or a presentation of how I can effectively market their commercial property or locate a property for purchase or lease
● Obtain listing contracts with property owners
● Market property listings through various commercial property websites as well as NAI website, calling on specific business for any opportunity they may have to move, downsize or expand to the particular property that I’m marketing
● Effect a sale or lease contract
● Negotiating between parties, drafting and editing sale and lease contracts, obtaining signatures, responsible for the closing coordination of contracts, working within a specified time period for investigations, inspections and reviews, title work, closing date and time and represent party(s) at closing
Equity Commercial Realty
Executive Assistant
August 2011 – August 2014
Assistant to the company owner, office management, accounts payable, accounts receivable, bookkeeping, marketing, commercial and residential property management, manage maintenance and construction department, assist with daily contract operations and requirements for real estate purchase and lease contracts.
● Manage the daily office operations
● Manage finances, accounts payable, accounts receivable, billing, reconcile bank statements, manage general ledger
● Manage lease renewals and property listing agreements and renewals
● Create marketing brochures, manage marketing campaigns and the company website
● Manage commercial and residential properties, manage property operations, repairs and maintenance, assist tenants and ensure all are satisfied with their leased space as well as assist new tenants upon move in
● Manage real estate closing files through the contract process to ensure the property will close on the closing date, correspond with clients to ensure all required documents are obtained, cure title defects, schedule and manage all inspections and surveys necessary to the contract
● Manage the maintenance and construction department, its personnel, their daily activities and construction projects
O fficeMax Incorporated
Business Development Manager
September 2009 – July 2011
Acquisition of new buying accounts and retention of existing buying accounts.
● Developed rapport with existing accounts for sales retention
● Consistently analyzed accounts and offered any recommendations to improve the procurement process and/or offer other solutions and cost savings
● Prospected daily and scheduled appointments for new account growth
● Identified the needs, goals and annual spend of the prospect for the development of a personalized procurement program
● Designed and presented the program via PowerPoint presentation
● Personally set up the new account and all contacts, contract pricing, online account access, etc
● Communicated with all customers and prospects through telephone and email
● Operated multiple systems and programs while alternating in between to access information
● Windows, Excel, Word, Outlook, PowerPoint and company specific customer management tools and inventory programs
McBride & Wilson Properties
Administrative Assistant/Closing Coordinator
May 2007 – August 2009
Assistant to the brokers/owners and processed all real estate purchase contracts to the closing date.
● Managed appointment schedules
● Coordinated traveling itineraries, lodging, transportation, etc
● Organized company financial records, certificates and licenses
● Managed inventory spreadsheets of all properties under sales contract
● Coordinated the closing for all property purchase contracts and assisted buyers and sellers through the process
● Cured requirements for the title company, scheduled all inspections necessary and coordinated the closing date and time to accommodate all parties
● Finalized in house documents after conveyance of ownership, closed the property out of the real estate inventory and transferred the property to the property manager
● Represented the company as the customer service liaison to all investors, constantly striving to exceed their customer service expectations and attain referrals First American Title & Trust Company
Sales Representative
June 2001 October 2005
Outside sales, customer service, client maintenance and profit retention for five branch offices and increased sales by 25% in overall territory and profit retention in combined offices by 30%.
● Prospected new client opportunities
● Scheduled appointments with prospects to identify their individual closing needs
● Customized presentations for prospective clients
● Placed client’s transactions with specific escrow officers to meet their specific logistics criteria and customer service expectations
● Consistently called on current clients in the field to further identify and offer solutions to their specific needs and/or assistance with inquires, tasks, etc
● Attended events for networking opportunities with current clients and prospects such as association luncheons and meetings, seminars, award ceremonies and banquets
● Chaired on Central Oklahoma Builders Association marketing committee
● Volunteered on several committees for Metropolitan Association of Realtors and Edmond Board of Realtors
● Planned and hosted events such as client appreciation luncheons and dinners, company open houses and new home touring
● Organized and planned training seminars for Realtor Sales Associates
● Assisted in training personnel in customer service
● Assisted in streamlining day to day operations, allowing for a more effective and productive working environment
First American Title & Trust Company
Accounts Payable Administrator
November 1997 – June 2001
Responsible for the payment of all payable bills, reconciling bank statements and balancing of ledgers and all bank accounts daily for three First American Companies consisting of five corporate offices and thirteen branch offices.
● Streamlined office operations for this position
● Researched all bills payable and non payable
● Coded all bills payable
● Paid and mailed all bills payable
● Maintained general ledger
● Conducted month end closeout
● Coded, paid and posted payroll for all employees
● Trained employees for a variety of accounting positions
● Operated on company specific software, Excel and Outlook
*Professional & Personal References Available *
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