Customer Service Accounts
Resume:
Paula D. Augustine
Phone: 917-***-**** *********@*****.***
SUMMARY OF QUALIFICATIONS:
Financial Associate with eight years of experience in both the banking and financial industry, strong background in balancing, reconciling, proof control, researching and analyzing spreadsheets. Team player, excellent customer service, computer literacy that includes Microsoft Excel, Word, Outlook, Access, ADP systems, Frontier/Check-Free systems, EBOSS, Spool view, MSP, VLS, Vendor Scape, Fastrieve, Info Source, IVAULT, Monarch, and FDR systems.
PROFESSIONAL EXPERIENCE:
CARDWORKS SERVICING 2012-Present
Settlement Associate
•Prepare general ledger settlement journal entry reports based on information received from FDR.
•Complete daily settlements by using the First Data generated FDR balances for all clients
•Reconciliation of client’s general ledger accounts using applicable reports and established procedures.
•Work diligently to meet daily and monthly deadlines as set by client expectation and or contracts.
•Respond to clients and client liaisons inquiries, as well as other departments.
JPMORGAN CHASE 2011- 2012
Research Specialist
Researched and resolves first mortgage loan and home equity accounts related issues received from customer complaints that come in through the Foreclosure look back process.
Reviewed loan servicing files supporting documentations and any other information that may validate or invalidate the claims.
Communicated with mortgage customers and assist them with important information such as modification, refinancing, interest rates in relation to their loans.
Proactively seek and maintained key contacts working knowledge of selected processes and current procedures of other functional areas which are necessary to facilitate research and provide resolution.
Examined and upload missing loan documentation dealing with the IFR foreclosure project.
Inquired between different departments and supervisor on the loan documentation retrievals.
Utilized excel spreadsheet for processing all loans and document retrieval data.
RIDGE CLEARING AND OUTSOURCING 2006 - 2011
Operations Control Associate
•Reconciled and balances 30-40 various accounts daily using Frontier (Check Free), researched and resolved outstanding issues.
•Interacted with account administration/internal departments daily to ensure accounts were balanced and escalated any outstanding balance issues. Monitored client accounts to ensure items were resolved on a timely basis and keep management updated on all outstanding issues.
•Prepared month-end/daily reports for regulatory reporting, such as aged items/transfers, 30-day reports.
•Reconciled, manipulated, adjusted and balanced figures using excel spreadsheet for two large accounts Bank of New York and Nova Scotia Banks.
E*TRADE Financial 2005-2006
Balance and Control Representative
Monitored and communicated with department supervisors via e-mail to resolved aged items and accounts differences within the given time frame. Reconciled and balance 40 accounts daily using the Check Free system. Balanced weekly statements and reports utilizing excel spreadsheet.
Functioned as a System Administrator between DTCC and E*TRADE, responsible for technology
on-boarding for employees using DTC/PCWEB system.
SIGNATURE BANK 2003-2005
Bank Operations Associate
Performed daily error adjustments on customer accounts using the banks referral system (Encoding errors, photo charge, return items and NSF, posted 2x, different account numbers)
Prepared department outgoing wires daily to various banks, performed departmental proof daily.
Reconciled the firm’s NSF sub-system, NSF un-posted and posted overdraft that didn’t hit customer’s account. Reconciled the end of day general ledger on a daily basis.
Paula D. Augustine
Reconciled and researched the Federal Statement adjusting entries daily, work on 100-300 open credits and debits, sent requests through the fed line for adjusting entries after research was done. Keep track of all cash letter items going out
Interacted with the Financial Center Associates on the signature verification of client accounts 50,000 and over.
EDUCATION:
ST. JOHN’S UNIVERSITY, JAMAICA, NEW YORK
Bachelor of Science, Management
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