Customer Service Manager
Resume:
Anda Bushnell
Vallejo, Ca *****
T: 707-***-****.
************@*******.***
SKILLS Strong customer service skills with experience in (patient) billing, accounting received, collections, payment posting, claims, and inventory control and performing complex clerical. Knowledge of medical terminology, medical records, Microsoft Excel, IDX systems, Mas 90 and JD Edwards.
EXPERIENCE CASHIER
Goodwill Industries; American Canyon, CA 04/2015-08/2015
Completed sales transactions in the form of cash, check and credit card. Responded to complex customer inquiries and issues. Balanced cash drawer, made adjustments as needed and prepared the bank deposit for pick up the next day. Assisted with inventory, donations, stock and pricing merchandise.
CUSTOMER SERVICE REPRESENTATIVE
Green Work Safeguard Tubs; Richmond, CA 05/2013–02/2014
Interacted with caller to provide prompt and accurate responses to question while handling incoming and outgoing calls for call center. Answered inquiries, resolved issues and responded to requests.
ASSISTANT MANAGER
Avis Budget Rental; Vallejo, CA 03/2008 -12/2012
Supervised a small customer service team and assisted customers with their vehicle rental to ensure a positive customer experience. Responsible for promotions, selling and special accounts. Filled out lease agreements.
ACCOUNTS RECEIVABLE/ FRONT DESK
Doubletree Hotel; Berkeley, CA 02/2006 – 01/2008
Processed registration, assisted staff with room availability, questions and calls. Posted payments by recording cash, checks, and credit card transactions. Updated receivables by totaling unpaid invoices. Maintained records of invoices, debits and credits.
INVENTORY CLERK/STOREKEEPER
Mountain Hardware; Richmond, CA 12/2000 – 12/2005
Responsible for inputting all incoming inventory into Mas90 or JD Edward program. Packaged orders and stocked items. Responsible for requisitions and physical cycle counting. Contacted vendor, manager and customer service department about shortages, damaged goods, returns, and supplies for credit or repairs.
BILLING CLERK (INVOICES)
Sealy Mattress Company; Richmond, CA 06/1998 – 09/2000
Responsible for checking each invoice for accuracy and maintaining invoicing log. Worked closely with warehousing staff and accounting department to make sure that orders were shipped on time and accurately. Responsible for generating monthly invoices to clients with credit accounts. Assisted accounting department in collecting on severely delinquent accounts.
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