Customer Service Manager
Resume:
RESUME OF QUALIFICATIONS
BRENDA SNOW FRAZIER
EAST POINT, GEORGIA
404-***-**** cell
************@*****.***
OBJECTIVE:
To obtain a Customer Service Management position that leads to successful career advancement opportunities.
EXPERIENCE:
08/16 – Present - SALES ASSOCIATE (Part-time) – CVS PHARMACY
2720 Metropolitan Parkway, Atlanta, GA 30315
08/13 – 08/16 – SALES ASSOCIATE – CVS PHARMACY
4240 Narrow Lane Road, Montgomery, Alabama 36111
Head Cashier and Inventory Clerk. I provides excellent customer service to
customers and vendors, place weekly ads throughout store, and plan and design
store merchandise exhibits.
06/12-06/13 - COMPANION & CAREGIVER – CONSTANCE FRAZIER RESIDENCE
2015 Early Street, Montgomery, Alabama 36108
Provided assisted living and supervised nursing care for an 89 year old hospice
patient in the patient's home residence. I was employed by the patient's daughter.
11/11-05/12 - OFFICE MANAGER - LIBERTY INCOME TAX SERVICE
1790 Carter Hill Road, 104 Tucker, Georgia 30084
Office Manager and Marketing Manager, Scheduled Employee Hours, Ordered
Office supplies, Prepared Forms & Marketing materials, Provided excellent
customer service, Reported directly to company Owner/CEO.
07/10-10/11 - SALES FLOOR ASSOCIATE-DILLARDS
1371 Market Street. Atlanta, Georgia 30363
I provide excellent Customer Service to shoppers specializing in women
clothing, on call customer service answering phone line and directing calls
to various departments, merchandising the department, department cashier.
8/08 –06/10– SALES FLOOR ASSOCIATE/CASHIER – TARGET CORPORATION
Camp Creek Marketplace, East Point, Georgia 30344
I provide excellent Customer Service to shoppers in need of assistance locating
merchandize and services. I prepare the weekly sales ads throughout the store to
insure the proper pricing of merchandise. I serve as Checkout Cashier on an as
needed basis and also work as a relief Cashier in Customer Service as well.
11/07 – 07/08 - LOAN ORIGINATOR - ALL FUND MORTGAGE
530 S Union Street, Montgomery, Alabama 36104
Managed branch office with the responsibility of paying office bills and
Receiving office income. I also worked as a Marketing Assistant and solicited
new clients and new markets. I processed loan applications using the Encompass
computerized loan processing system. Performed Customer Service duties &
conferred with clients by telephone to obtain necessary loan documentation such
as income information, job verification data, bank account records, property
appraisals, and credit reports.
1/07 – 07/08 - MARKETING ASSISTANT – UNITED ASSOCIATED SERVICES FIRM
530 S Union Street, Montgomery, Alabama 36104
I was responsible for preparing marketing materials for sales campaigns,
Soliciting new markets and interacting by telephone with existing clients and
new customers. I prepared clients files, handled claims and Customer Service in
small office environment. I worked under the direct supervision of the Manager.
10/06 – 1/07 - CASHIER/APPAREL EXPERT - FREDS DISCOUNT STORE
2409 East South Boulevard, Montgomery, Alabama 36116
I performed the duties of Cashier and Customer Service Representative. I set
planagrams and store displays. I stocked inventory throughout all departments.
I specialized in women’s apparel, inventory control and Customer Service.
EDUCATION:
Pontiac Business Institute - Detroit, Michigan – Word Processing Certificate, Graduated 1988 Automation Academy – Detroit, Michigan - Nurses Assistant Certificate, Graduated 1983 Wayne County Community College, Detroit, Michigan – Medical Secretary, Attended 1 year Ecorse High School, Ecorse Michigan – Diploma, Graduated 1979
PERSONAL DATA: Religious background – Member of Dexter Avenue King Memorial Baptist Church, Montgomery, Alabama
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