Project Manager

DARRUS K. MYLES, Sr.

**** ********* ********, *******, ** 30024 Cell: 678-***-****

Email: ********@*********.***

IT Project Management Knowledge Base

Methodologies:

ATT Tech Delivery Platform (TDP)

Macy’s (Q4M - Quality 4 Macys)

Bank of America (Six Sigma)

Delta Airlines (FRAGCITI)

SunTrust (SPM)

Knowledge of Waterfall Method

Knowledge of Agile/Scrum/Kanban

System Develop Life Cycle (SDLC)

Knowledge of SOX Standards

Knowledge of ITIL Foundation

Knowledge of PMI Principles

Knowledge of tProcess

Project Management Tools:

Rally Agile Dev Software

Clarity V13 PM Tool

JIRA Issue Tracking

tSpace Knowledge Base

MS Project 2003-2013

SharePoint 2007-2016

Primavera 5

SharePoint Knowledge Base

Confluence Enterprise Wiki

TimePlus Resource Tracking

NIKU / DETAR

PRISM

Technical Knowledge Base:

Industry Experience:

Extensive Banking, Airline, Manufacturing, Retail eCommerce, Sale / Marketing and Insurance Pharmaceutical experience.

Networking:

Cisco 7000 Switches, F5 Viprion Load Balancers Checkpoint Firewall, Cavisson Net (Storm, Ocean, Channel), Wireless, VPN, Remote Access, SFTP

Microsoft Office Products / OS:

Win 95 – Win10, Win NT – Server 2008R2/2012R2, Project 2003-2010, Office 95 - 365, AIX, Linux, VMware, Android

Enterprise Servers / San Storage:

IBM P5- P7 IDataPlex, Dell R710 Blades Servers, HP Server, EMC, 3PAR, Iomega SmartStor.

Migration / Merger / Refresh:

Extensive Datacenter, Network, Server, Desktop and Application refresh merger and migration experience.

New Technologies:

Digital Life (Home Automation), Digital Car, Cloud Technology, Domain 2.0, Software Defined Networks

Video / Telecommunication:

Uverse / DirecTV, AT&T Mobility (4G / 5G),

High Speed Wireline / Wireless. GigaPower (Fiber).

Collaborative / Social Media / Email:

ATT Connect, GoToMeeting, tSpace, Q-Messenger, Facebook, Twitter, LinkedIn, MS Exchange/Outlook,

Lotus Notes.

Web Apps / Database:

WebSphere 6-7, ESB, Apache, Java, IIS Web Server.

Oracle, SQL, MS Access

Professional Experience

Sr Manager Ecommerce / BIM (Business Initiative Manager) / Agile POD Lead

AT&T (DETS) Digital Experience Technology Services (Atlanta, Ga) 04/14 – Current

Positions Primary Focus: Act as a single point of contact, decision maker, and eCom DETS representative for any projects Internal or External, requiring the Online Sales involvement.

BIM Duties:

Product Owner and Subject Matter Expert for Home Solution / Sales Product lines (Uverse / DirecTV / Gigapower).

Help generate and convert client scope into feature sets for App Dev, Central Design and Engineering (CDE) Teams.

Severed as guide and gatekeeper for projects set to modifying backend and or frontend content on the ATT.com and DTV.com Production sites.

Work closely with Client, Lead PM and Delivery Resources teams to sure Project are delivered on time.

Produced slide decks review for Client, App Dev and Senior Sales Management Teams.

Kept DETS upper management informed of projects, Progress Status, Risk and Issues on a tri-weekly basis.

Agile POD Lead Duties:

Represented Home Solutions Sales (eCOM) in new Agile based Internal / External Projects.

Worked closely with Scrum Master Client to keep project moving and Product provided guidance

Attended Daily Standup and Iteration/Sprint Planning meetings insure Priority backlog features stayed on track.

Assisted in Pre-Production, and stakeholder testing of newly implemented Site modification and or TV Products.

Project Achievements:

(BIM) GigaPower Durham (Out of Franchise) – Marketing / Sales Client and App Dev teams became unclear about the new functionality needed to determine a customer’s product availability in and outside of AT&T’s serviceable areas. After several week for confusion I took the initiative to create a new document describing the current logic breakdown and new parameters to handing business cases for customers in and out of AT&T’s Franchise areas. App Dev teams were able to immediately move forward with coding upon receipt of this document and the project was completed on time.

(POD Lead) STAR ATT- DTV - Upper Funnel Re-Design – Assigned to the existing Agile POD for the DETS team as a POD Lead to continue work on the new DirecTV / AT&T Upper funnel portion of the production webpage. Was able to quickly spin-up my knowledge of the AT&T Agile process, integrate myself into a very in sync POD team and guide development based on our DETS standards.

DETS Supported Projects (2014 – Present)

10 Video Joint Discount Removal Project

Credit Risk System Manager (CRSM) Phase I

All in SOM Conditional Logic Project

Broadband Gateway (BGW) Next Gen Wi-Fi.

Increase Max Wireless Receivers Per Household

Max Flex Capacity Control Project

STAR ATT- DTV - Upper Funnel Re-Design

GigaPower Durham (Out of Franchise)

GigaPower Order Provisioning SE FTTx Architecture.

IT Project Manager (Remote Contract)

Forsys LLC (Atlanta, Ga) 11/13 – 3/14

State of Arkansas – ITIL Integration Project

Project Scope: Assisting Forsys ITIL Management team in the planning and implementation of ITIL Foundation standards and methodologies via predefined templates. Phase one of the project is set to integrate ITIL Foundation

for the State Health Exchange in Arkansas.

Project Duties:

Assisted in Data Collection, Organizational breakdown and scheduling of stakeholder meetings in support of

the ITIL Knowledge/ Incident /Problem Management Technical Process Development.

Analyzed and integrated collected data and integrated all user/group profiles; department roles and processes workflow details into the ITIL Templates.

Developed Project Plans to support client requirements timelines, and Implementation/Operational Process schedule.

Working with Project Team to developed continual support processes and documentation.

Create process analysis templates for Change, Release, Incident, and Problem Management Support.

Implement ITIL Tool Configurations - Manage requirement gathers for ITIL application database structure; trending, KPI and analysis reports; user and group profile templates.

Worked with CURAM Solutions Systems to help develop site specifics support process.

Ecommerce Infrastructure Project Manager

Macys Information Systems (Johns Creek, GA) 03/08 – 11/13

Macys Network Infrastructure / OS Projects:

Project Scope: Adhering to the N-1 Macys standards, Managed the AIX, Linux Operating and DB2 database system upgrades for the past 3 years. Responsible for the managed of yearly upgrades, migrations and or the replacements of the F5 Load Balancers, Cisco Routers, Firewalls and the Cavission Network appliances.

Project Statistic:

Project Budget: $200k - $800k Est.

Managed Team: Matrixed Environment

Technology: IBM, Dell Blades, F5 Load Balancer, Cisco Routers, Cavission NetStorm. AIX, Linux, DB2

Estimated Number of Project per Month: 3 -6

Accomplishments:

Helped build, document and implement procedures for the eCommerce PMO between 2008 to present day.

Created and documented a new process to complete all OS and DB upgrades without the assistance or

need for a project manager. Time to complete OS and DB Upgrades reduced from 10 months to 3 months.

Learned the JIRA Service Desk system and assisted the Release Engineering in tracking and resolving critical issues that delayed the implantation of eCommerce projects.

Initially conducted a three day a week Infrastructure meeting schedule with my Release Engineering counterpart to track the status and availability of non-production environments in support of ecommerce initiatives.

IT Project Management Duties:

Responsible for simultaneously management of Infrastructure projects, ranging in complexity moderate to advanced.

Managed and utilized Technical SMEs, Service Delivery and Services Support Project Team Resources in the successful completion of each project.

Team player with strong communication and negotiation skills and the ability with opposing members and move then towards a mutual solution.

Utilized MS Project 2010, SharePoint 2010 and Clarity to unite the project management functionality between the Macys and Bloomingdale Web Development teams in San Francisco and the Infrastructure teams in Johns Creek, Ga.

Macys Ecommerce Application and Infrastructure Projects

Project Scope: Managed Projects for the Production / Non-Production platforms for the Macys.com and

Bloomingdales.com retail web sites.

Project Statistic:

Project Budget: $24M / $2M Infrastructure

Managed Team: Matrixed Environment

Technology: IBM P7, Dell Power Edge, EMC SAN Storage, AIX, Linux WebSphere, Oracle

Macys STARS Ecommerce Program

Project Scope: The STARS Project was designed to replace Macy’s legacy Content Management system with a modular, scalable set of product application that would actively grow with the business and better integrate into the Macys.com and Bloomingdales.com websites.

Accomplishments:

Inherited three of the five STARS Production / Non-Production projects. Worked effectively with all business partners and IFS Resources to reset milestones, lock down new delivery dates and reversing the direction of the overall project from a Red to a Green Status.

Give the remaining 2 STAR Project and promoted to IFS Project Manager for the entire STARS Program.

Helped establish new Server, DB and Development App Standardization for the for the STARS Projects.

Original Project dates extended 3 Months beyond original date due to the new standardization requirements. Project was completed after the new delivery baseline was established.

Gained extensive technical and business knowledge of Macy.com / Bloomingdale.com Web Applications it’s associated Network Infrastructure.

STARS Project Management Duties: Infrastructure Build and Application Integration.

Projects initiated in Prod and Non-Prod Datacenters in San Francisco, Atlanta, Raleigh and Lorain, Ohio.

Liaison to Business management teams in providing strategic focus, leadership, and technical consulting to multiple

highly complex information systems that conform to MST standards and methodology.

Provided leadership in the evaluation and recommendation of hardware and software solutions.

Worked with SME Teams certify the new IBM P7 Series Technology as the new platform test bed standard.

Pushed the completion of all remaining sprint log items and issue so the project could meet its deadline prior to the next MCOM-BCOM Production code release deployment.

Ensured all QA \ Release certification testing was performed before each environment is made available for use.

Provided both daily and weekly status reports to MCOM senior management in Atlanta and San Francisco offices.

HOMS Project Manager: Hosting Operation Management Services

S1 Corporation – Corporate Office (Norcross, GA) 07/07 – 12/07

Project Statistic:

Project Budget: Pre-Approved.

Managed Team: 10+ Shared

Technology: AIX, Linux, Oracle, WebSphere and SAN Storage.

Project Description:

General - Managed the implantation of S1 Products for new and existing Customer Sites.

CHC Bank (International) – Worked on Planning Phase for several S1 Web Application Products.

TCF Bank Migration – TCF Bank migrating to S1 Products. Requirements Phase. S1International PM’s

and customer on Application Matrix comparing current application to S1Applications in preparation for new application installs.

Fundamo Mobile Banking – Helped in Requirements gathering to build the Development Environment for new Mobile Application.

Project Accomplishments:

Successful maintained and progress all assigned Projects during my 6 month of employment.

Helped to create HOMS Project Management Onboarding Documentation to help get new PM acclimated.

Project Management Duties:

Projects required the management of seven specific resource areas (Server Build, Enterprise Web Applications, DBA, Storage, Networking, Security and Disaster Recovery.

Projects consisted of three Environments (IST/CAT, Pre-Production and Production). Environments were managed and build in either a shared or dedicated base model.

Participated in detailed JAD sessions with Client Representatives, the PSO (Professional Services Organization) and S1 Resource Management to clarify all details of business objectives and requirements.

Utilized analytical, problem solving and business tact to deal with shifting priorities, new risks and customer demands. Worked closely with all SME resources to create and maintain customized workflow documentation including: Project Technical Specs, Environment Run Book manuals for Disaster Recovery.

Experienced technical writing skills helped in the creation of detailed business requirements, Statement of Work (SOW) and clear Change Control requests.

IT Project Manager: Infrastructure Division (Sapphire Technologies Contractor)

Bank of America – Network Computing Group (Atlanta, GA) 09/06 – 12/06

Project Statistic:

Project Budget: 500K Estimate / 540 hrs.

Managed Team: 20+ Shared

Technology: BOA Standard HW / SW, WebSphere, Cisco Router

Accomplishments: Successful maintained and progressed all Project for 4-month period.

Project Descriptions:

ATM Valero-Wincor Migration – Managed the migration of all ATM Processing from Wincor to BOA for

all Valero Station located in the Midwest. Entered project in the middle of requirements gathering Phase.

NCG Site Redesign – eCom Project to perform Phase 1 POC Redesign of NCG Website.

CRE Sales Site Transformation – Manage part of Implementation - Monitoring phase for 2 months.

Project Management Duties:

Management NCG Project from the Analyzation thru to Control Phases of the Six Sigma DMAIC Process.

Managed web application upgrade projects, one major ATM Hardware-Software Conversion project and several Server infrastructure replacement projects.

Maintained project work schedule, and tracked resources with Clarity and DEATAR management tools.

Provided NCG team members, LOB managers and third party vendors with all scopes guidelines, deliverable dates, risks, issues and escalations updates. Maintained the upkeep of project documentation through the

ended of each project.

Chaired weekly and bi-weekly status meeting to keep each project deliverable up to date and on schedule.

Monitored all project status, recommendations for change controls, and the implementation of timed objectives. Optimized the use of time, resources and pooled project budgets to insure projects stayed on track.

EIS Technical Project Manager (Insight Global Contractor)

SunTrust Bank - 2010 Mortgage Project (Atlanta, GA) 11/05 – 09/06

Project Statistic:

Project Budget: 3-Tier (30k-50k-100k).

Managed Team: 20+

Technology: Dell, Compaq Servers, SunTrust Mortgage Baseline Application.

Project Accomplishments:

Mortgage Site Management - Successful managed of up to 20+ medium to large Mortgage Deployment

per month, utilizing the SunTrust Project Methodology, Primavera 5 and other related PM tools.

Mortgage Site Build - Facilitated the complete infrastructure build out of new and existing SunTrust

Mortgage Branches offices throughout the United Stated.

Project Manager Duties:

Conducted weekly and bi-weekly status meeting to keep all project resources up to date and on schedule.

Utilized as a communication focal point for all technical and non-technical team members.

Managed all resources, budgets, issues, changes, risks, and project scope for multiple Mortgage Projects.

Optimized and automated many redundant processes and provided the new updates to fellow staff members.

Improved existing Project Guide Documentation to reflect a more consistent process flow and to help incorporate new project managers into the project.

Utilized both Primavera and other customized SunTrust Project Management tools for recording all daily resource activities, timesheets status, project management reporting and governance reviews.

Improved existing Project Guide Documentation to reflect a more consistent process flow and to help incorporate new project managers into the project.

IT Project Technical Manager (DAL Global Services Contractor)

Delta Technology – Delta Airlines (Atlanta, GA) 07/05 – 11/05

Project Statistic:

Project Budgets: Predetermined based on Sites

Managed Team: 8+

Technology: Dell Desktop, DAL Custom Application based on the deployment site.

Project Accomplishments:

6 Month Project Completed in 5 - Successfully completed all upgrades for the assigned airline sites and completed the LaGuardia site one month ahead of schedule and under budget.

Quickly learned and implemented Delta’s FRACITI Project Methodology for each project.

Project Manager Duties:

Inventoried, Analyzed, and Replace all desktop and ticketing equipment at several Delta Airports terminals (Montgomery-Al, Dayton-OH, Austin-TX, and LaGuardia-NY).

Conducted on-site pre-deployment meetings with Delta Station Management, to ensure smooth transition of all Client Systems and Services. Performed basic client interviews to identify application and hardware concerns.

Chaired meetings with Project and LOB Site Managers to discuss actions items, application testing, budgets

and deployment schedules. Communicated all requirements, solution design, and estimates and identified risks to project sponsors for their awareness and approval. Attend client meetings and provide follow-up documentation. Assist with Project Plan and Overall Implementation Schedule and provides status reporting to Managers lead on a bi-weekly basis.

Tracking all customer issues and resolved through existing Delta Change Control procedures. Escalated problems as needed to ensure awareness and to gain assistance with resolution.

Create and manage all of the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.

Communicate effectively to clients and internal team members on the results of milestones and issues.

Motivated and managed the project efforts of team members. Resolved conflicts, and provide performance feedback to all technology group managers.

PCAR Project Manager / Test Coordinator (Renaissance Worldwide Contractor)

SunTrust Bank - PCAR / NCF Merge Project 11/03 - 06/05

Project Statistic:

Project Budget: $10+ Million EST.

Managed Team: 6+

Technology: Compaq Servers, SunTrust Desktop Baseline Applications. 500+ NCF Applications

Accomplishments:

Created a Migration Document for my Project Managers explaining how to request information from each NCF Office Manager and how the site application data needs to be collected and formatted of integration into our database.

Implementation of this new streamlined workflow my team, the PM for this project and our NCF partners were able to work in sync and complete the project successfully.

My Merger documented process for this project was later used as a baseline for a new bank merger project.

Project Manager Duties:

Technical Project Manager and Test coordinator to Fourteen Project Managers and Six Test Engineers and Script Writers.

Worked closely with 15 Project Managers to synchronize their NCF desktop site deployment dates with my application Team’s completion of that sites OS and application image.

Worked in sync with NCF Site Managers to gathering media and all media documentation for testing.

Coordinated remote and onsite QA testing for 500+ financial and non-financial apps with core image builds.

Modified and implemented new PMO procedures in compliance with existing company methodologies.

Provide daily reports to all Site Managers on the deployment status for each of their sites.

Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Aggressively maintained and enforced project milestones and deployment schedules,

Responsible for coordinating and documenting the testing activities for all site application.

Confirmed and documented the compatibility of Merger application with SunTrust Desktop Image Standards.

Maintained the Master Project Repository and built a Master Application Database for future use.

Created and maintained an Application database matrix for all SunTrust Deployment application.

Senior Technology Officer / Senior Technology Project Manager

Bank of America - (Creative Solution Inc. Contractor) 07/01 - 09/03

CSI Management Duties: Sr. Technology Officer for all of CSI employees. Managed and activities daily status

of 21 IT Project Engineers. Provided daily and weekly team and project activities status to upper management for both CSI and Bank of America. Responsible for all daily staff duties including weekly Project Assignments, Resource delegation and Issue Resolutions.

Project Statistic:

Project Budget: 600k

Managed Team: 21

Technology: Compaq Servers, IBM, BOA Server / Desktop Baseline Images

Accomplishments:

Project: TMK - Witness Systems (BOA CRM Application) – Lead IT Project / Installation Manager.

Responsible for the testing and installation of TMK, a custom multimedia web application that allowed Customer Service management to record video screens and calls of customers in real-time.

Performed onsite manager for TMK application push from Atlanta to Virginia to more than 600 workstations remotely.

Issue - Last minute scope changes by management caused application incompatibility problems that required hands-on diagnose and on the spot solutions for almost every desktop system.

Solution - Created a diagnostic Color Code System to allow after hour’s teams to continue repairs based on app severity and their personal skill level.

Provided the AppDev team a detailed Error Code List based on every problem I was able to diagnose and fix.

Enterprise NAV Upgrade Project - Project Manager and Technical Lead for the Norton Anti-Virus

Enterprise rollouts for BOA network. Worked with team to ID, upgrade and or remove previous version of NAV from existing Servers and Desktops and replace it with the newest NAV Enterprise application.

RAID Server Upgrades for BOA Application Servers. - Managed the total migration of three Novell and Windows 2000 legacy application servers over to the BOA Servers standards. Performed migration analysts and revised existing server Drive Images of RAID and NON-RAID Server and workstation. Created new migration techniques to insure data transfers with minimal downtime.

IT Data Center Manager.

ProcareRX, Inc. - Pharmacy Card Processor 09/00 - 06/01

Site to Site Data Center Migration:

Managed the relocation of the company datacenter from downtown Atlanta to Duluth Ga

Move involved about 45 physical servers and approx. 60 desktops.

Negotiated with vendors on Physical Data Center, Low/High Voltage wiring and AC Designs.

Worked with networking vendors to design Disaster Recovery support plan in support of the new site.

Migrated current office phones system on to new VOIP network provided by AT&T.

Migration Approach: Utilized a Three Phased approach to migrate servers and desktops from site to site.

Phase 1: Site Build - Tracked the DC build construction and coordinated the install of the all Low and High voltage wiring and AC installations Worked with AT&T and Verizon to design, implement and test certify new networking and phone connectivity in new locations. Based on the designs we connected the new office to the current Datacenter so migration testing could be performed.

Phase 2: Hardware Migration Test - Migrated 2 of the 16 Client servers to the new location and test verified all power cabling and network functionality at the new DC site. Migrated several test desktop to site for similar Cable, Power and networking verification.

Phase 3: Office Migration - Planned and Scheduled the Primary Server moves after hours to minimize useable down time. Migrated and test verified all systems to new site in about 3 hours. Move involved the physically and Virtual system moves. All remained office desktops were moved the following day. Utilized Citrix and Wireframe technology we build a few Citrix servers to accommodate all the Office users during the migration with little to no downtime.

Datacenter Management / Technical Duties:

Managed (3) full time and (2) part time Technical Engineers.

Supported approx. 1500+ remote users via (15) Citrix Servers 1.8 servers, (10) Microsoft Enterprise NT / Microsoft 2000 servers and (15) Netware3.x-4.12 servers.

Coordinated the migration of all Legacy Servers to new Windows 2000 Server / Processors.

Re-evaluated all current security and implemented additional measures where necessary.

Maintained and supported T1, Frame, ISDN and dial-in lines for all communication servers.

Planned and configured new Citrix Winframe and Metaframe Servers installs.

Created and Documented networking and disaster recovery procedures.

Merged and maintained existing Exchange 5.5 Server from newly acquired company.

Director of Information Technology (Hands-on)

GO Inc. / Paragon. 06/99 - 07/00

Project Accomplishments:

Provided IT Management for corporate office in Atlanta, Georgia and two remote offices in Jacksonville, Florida and Charlotte, North Carolina.

Managed six IT Professionals from data entry to LAN Administration. Trained existing support staff how to do Microsupport and LAN Administration.

Analyzed existing 3rd party support and renegotiated vendor support contracts,

Reduce overall IT Department expenditures by 30%.

Technical Duties:

Completed analysis of all corporate sites. (User Requests, LAN, Application, Est.)

Standardized on desktop configurations using Ghost 6.0 for fast deployment of PC and Servers systems.

Scheduled support for 24x7 accesses to all local and remote users and sites.

Completed Y2K compliance testing and verification of all network servers, desktops and company software.

Created Y2K Disaster Recovery procedures for all Servers, PCs and Power systems.

Installed Norton Anti-Virus Server Software and desktop software to all systems.

Performed Setup and Troubleshooting on EDI (GEIS, Harbinger) wire transfer software.

Replaced non-functional Backup and software with VERITAS Backup Exec for NT.

Setup MAC FTP Server for transfer of graphic artwork from remote vendors to our main office.

LAN Duties:

LAN Administrator: Primary Windows NT Server 4, Corporate Windows Terminal / Citrix Server 1.8, Callware Voicemail Server, SQL 7.0 Servers and Exchange 5.5 Email Server.

Redesigned existing LAN infrastructure and moved to a 100 Megabit switching environment.

Configured, upgraded, and maintained Cisco 4000 routers and Nortel 100 Megabit switches.

Responsible for updating outdated IT processes and procedures.

Utilized Sniffer Pro, Neotrace and HP OpenView to monitor and maintain network performance.

Supported and maintained AT&T Merlin Phone Switch and Callware Voicemail Server.

Inventory Site Survey PM / PCR Image Manager / Deployment Lead

SunTrust Bank - PCR (PC Replacement) Project. 03/98 - 05/99

Project Statistic:

Project Budget: $70M+

Managed Team: Varies based on position

Technology: Compaq Servers, Desktops, Cisco, IBM, SunTrust Server / Desktop Baseline Images

Project Accomplishments:

PCR Survey Project Manager (Phase 1):

Managed the collection of Desktop, Server, Network and Application data 500 SunTrust sites throughout the states Georgia, Florida and Tennessee.

Involved in the creation, collection and report generation of site survey data. Managed all PCR groups

on data requirements and information collection procedures.

Develop and initial SQL database field definitions for PCR Information Group. Met with Senior PCR organizers on a weekly basis to discuss data integrity issues and requirements.

Completed total migration of all PCR database responsibilities to the SunTrust DBA Department. Provided weekly reports on current department status.

PCR Imaging / QA Manager (Phase 2):

Responsible for the review and creation of custom PC and Server OS images specifically designed for each office PC predetermined by the site survey data in Phase 1.

Managed up to four QA Test Engineers in the test certification of Apps installed on the baseline SunTrust OS image.

Responsible for making sure images are shipped to their destination after being certified by the PCR Testing Team and a representative from each site office.

Image / Application Deployment Site Lead (Phase 3):

Lead several Deployment teams throughout the Southeast in the deployment of PC systems and Application replacements utilizing the information from Phase 1 and the OS Images created in Phase 2.

Built process to create custom OS/Application images onsite when needed.

IT Director (Acting), Y2K Project Manager, Microsoft Exchange Administrator

Yamaha Motor Manufacturing. 12/96 - 10/97

Project Statistic:

Project Budget: $200k Est.

Managed Team: (2) plus 3rd Party Support.

Technology: Compaq Servers, Desktops, MS Exchange, Shiva, Bay Switches, Desktop Baseline Images

Project Accomplishments:

Yamaha management the duties of acting IT Director for seven months after the IT Director resigned.

Managed a PC Support staff of 2 to 4 members.

Trained IT staff in backup support and basic PC troubleshooting.

Renegotiated several vendor contracts. Reduced IT budget cost by 35%.

Provided documentation of site revisions, disaster recovery plans for network equipment and troubleshooting procedures for remaining staff.

IS Project and LAN Manager

Integrated all new Backup Office Servers into Yamaha’s worldwide Enterprise Domain.

Added five 100-megabit fiber optic drops throughout production factory.

Configured and maintained 256k Frame, Nortel 28115, 28200 switches and 100 megabit hubs.

Reconfigured Cisco 7000, 4000

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