Customer Service Manager
Resume:
ELENA
LEESE
Brooklyn,
NY
**********@*****.***
917- 405- 1865
EDUCATION
BS,
Accounting
(Public
Accountancy),
Brooklyn
College,
CUNY,
Brooklyn,
NY
Graduated
June
2016
• Major
GPA:
3.7;
Overall
GPA:
3.7
/
Dean’s
List:
Spring
2014,
Fall
2014 AAS,
Accounting,
Kingsborough
Community
College,
CUNY,
Brooklyn,
NY
Graduated
January
2014
• GPA:
3.94
/
Dean’s
List:
Fall
2012,
Spring
2013,
Fall
2013
• National
Society
of
Leadership
and
Success,
inducted
member,
2014- Present Degree
in
Legal
Science,
Civil
Law,
Adygeya
State
University,
Maikop,
Russian
Federation
Graduated
June
2013 EXPERIENCE
The
Society
Management,
Manhattan,
NY
February
1,
2016- May
1,
2016 Tax
Intern
• Prepared
models’
(American
and
non- Americans)
individual/corporates
reconciliation,
P&L
statements,
taxes
under
direct supervision
of
CFO.
• Prepared
1099
and
1042
tax
forms
for
the
models.
• Prepared
specific
portions
of
Excel
schedules
for
use
in
assisting
model’s
tax
advisers
to
file
tax
returns.
• Organized
and
input
models’
information
into
database.
• Updated
models’
accounts
with
daily
transactions. Riverside
Abstract,
LLC,
Brooklyn
NY
2013- 2015 Recording
Administrator
• Prepared
real
estate
transfer
documents,
deeds,
transfer
tax
documents,
affidavits,
supporting
documents
for
residential and
commercial
transactions
daily.
• Recorded
deeds,
mortgages,
consolidations
agreements,
assignments,
powers
of
attorney
and
other
legal
documents
with New
York
City
using
ACRIS
system;
nationally
using
Simplifile
system.
Examined
documents
for
proper
execution,
correct spelling,
consideration
amounts,
correct
transfer
and
mortgage
taxes
to
avoid
rejections.
• Controlled
the
distribution
of
payments
to
various
government
agencies
to
avoid
penalties.
• Filed
court
judgments
with
the
county
and
city
clerk
offices.
• Prepared
documents
for
funding
approval,
processed
files
post
closing.
• Significantly increased the
amount
of
documents
submitted for recording
daily
by training
3 interns to
process files
post recording.
Goldy’s
Clinic,
Brooklyn,
NY
2012- 2013 Office
Manager
• Processed cash and credit card payments, updated QuickBooks with customers’ daily transactions, monitored Account Receivables,
prepared
and
send
collections
letters
for
late
payments.
• Provided customer service and support by scheduling appointments, explaining details of the procedures for necessary preparations
and
future
maintenance.
• Administrated
over
counter
sales
of
skin
care
products.
• Performed
research
and
promotion
of
business
on
LivignSocial,
Groupon,
Google,
Instagram. Trump
Village
Dental,
Brooklyn,
NY
2007- 2012 Office
Manager
• Managed
pre- approval
and
billing
for
dental
insurances.
• Processed
cash,
credit
card
and
insurance
payments
daily.
Approved
payment
plans
for
customers.
• Scheduled
appointments,
provided
reminders
for
customers
and
confirmed
appointment
for
doctors.
• Updated
customers’
charts
and
database
with
performed
procedures,
payments
and
balances
on
files.
• Organized
and
monitored
filling
system
for
over
300
clients.
• Ordered
and
regulated
supplies
and
equipment
for
daily
needs
of
customers
and
staff. SKILLS
• Computer
Software:
Microsoft
Word,
Excel,
PowerPoint,
Access,
Outlook,
QuickBooks,
SnapClose
• Languages:
English
(spoken
and
written),
Russian
(spoken
and
written)
• Worked
full
time,
while
being
a
full
time
student
since
2012
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