Management Project
Resume:
Anthony Zissel, Director, National Facilities Management
*** ***** **** ****** *** Hyde Park, NY 11040
*************@***.***
Professional Expertise
National Director of the Retail Portfolio supporting the Citibank Client. In this capacity I oversee the daily operational functions of a portfolio of over 1,000 retail properties as it pertains to Repair & Maintenance, Project Management, Financial Management & Budgeting of approximately $50 million in spend, KPI and SLA adherence. The organization that I oversee is staffed with Regional Managers, Facility and Assistant Facility Mangers, Facility Coordinators, Mobile Engineers, and Project Managers. This group’s main focus is the day to day Facilities Management and the goal of creating a more streamlined and efficient process. My “find it first” methodology has helped to create a more proactive process of maintaining all properties and raising the level of service as well as the percentage of SLA and Completion rates. My Financial Management focus has equated into substantial savings in excess of 10% which is driven by utilizing in-house resources, consolidation of Third Party vendors, and creating the roll-out of National Contracted services.
I joined Cushman & Wakefield in 2014 to lead the Retail team in managing the Citibank client. My high level focus has been to institute process & procedure, mentor the team on a new model of support, and streamline and accelerate service levels. I have also created a robust structure for Project Management that focuses on a turn-key procedure to increase productivity, timeliness, and decrease costs. This process has equated into substantial savings in excess of 15%.
Prior to joining Cushman & Wakefield I managed National and Regional portfolios with Capital One Bank and Kaplan. I spent over 10 years in the Financial Industry in both Back-Office Operations and Equity Trading capacity.
I am a recognized industry leader with more than 25 years’ experience in Facilities managing both Retail and Corporate portfolios. I have expansive knowledge in Lease Administration, Vendor Negotiations, Team Management, and the creation of Regional & National Helpdesks and Work Order Systems. I have excelled in Client relationships which has raised the level of satisfaction and accomplishments.
My expanded expertise in Facilities Management and Corporate Real Estate on both the Client and Service Provider sides have given me a clear understanding and direction of client needs and satisfaction.
Professional Affiliations
•International Facilities Management Association (IFMA)
Education
•St. Johns University – Business Management
ANTHONY ZISSEL
521 South 14th Street New Hyde Park, NY 11040
*************@***.***
Facilities Management Corporate Real Estate
Maintenance Management Vendor Contracts/Negotiations
Project Management Staff Development
Cost Savings Solutions Budgeting
Director National Facilities Management 3/2014 to present
Cushman & Wakefield – Citibank Account
Direct activities for the delivery of facility management services, operations and repair & maintenance for a portfolio of 1,200 retail banking locations across North America. Facilitating delivery of services, budgetary control, adherence to business plan, oversight of the daily management and operations activities associated with this portfolio.
Responsible for the oversight of a financial institutions 15 million square foot portfolio with an annual managed volume of approximately $75 million including operating and capital expenses. Provide leadership to 3 direct reports and an organization of 300 associates.
Member of the team that transitioned the account from an agency model (and prior service provider) to a principal model. Conversion praised by client as seamless and successful.
Initiated financial controls across the region to mitigate risk. Ended year one over $5,000,000 below the Operating Expense budget and year two $3,500,000 below budget.
Instituted a turn-key approach to the Repair & Maintenance Project Management to eliminate expansive engineering. Ended year one over $1,500,000 below the Capital budget and year two $1,000,000 below budget.
Implemented a formal communication plan to drive operational performance and client relations. Outcomes include year over year improvements SLAs, KPIs and customer satisfaction. Ended year one Work Order SLAs approximately 25% higher than prior provider and year two 20% higher to reach a 95% SLA benchmark
Emphasis on the career management process and succession planning has resulted in eight internal promotions.
Designated Lead for Senior Leadership Team review of year one of operation to reflect on lessons learned and identify year two opportunities. Formalized playbook teams to drive standard processes for operations, financials and talent management.
Instituted process & procedures and standard templates for frequency site inspections, expanded facility conditions index, snow removal, hurricane/earthquake preparedness, seismic corrections
Director New York Region Facilities/Corporate Services 8/2013 to 2/2014
Phoenix House
Responsible for the day to day operations of Facilities Management, Project Management, Food Services, Mail Services, Transportation, Warehouse, Corporate Donations, Design & Construction, and Procurement. All services are provided throughout a portfolio of 30 properties ranging from 5,000 square feet to 500,000 square feet throughout the New York region.
Staff management of 30 Facilities Staff members providing all aspects of mechanical, electrical, plumbing, general maintenance, and janitorial services. Staff management of 25 Food Services staff members providing full meal services (3 per day) throughout all of the facilities. Staff management of 20 Transportation staff members providing full 24-hour transportation of clients.
ANTHONY ZISSEL
Maintain capital budget in excess of $25 million and operating budgets in excess of $10 million. Administer Property Management software and systems. Assist with strategic Real Estate planning for additional properties and consolidations as well as lease negotiations. Lead the Disaster Recovery, Incident Response Teams, and Emergency Awareness Group for planning and procedures.
Director Northeast Region Facilities/Corporate Real Estate 4/2008 to 8/2013
Capital One Bank
Responsible for developing, coordinating and supervising all aspects of mechanical, electrical. plumbing, general maintenance, and janitorial services for approximately 400 properties owned/leased consisting of retail bank branches, office buildings, and special use facilities in the New York region.
Coordinate staff development, recruiting, performance management and salary administration. Interact with building owners and managers to ensure that construction and maintenance projects are properly executed. Coordinate departmental restacking moves and activities. Maintain and manage alarm systems, Accounts Payable, Purchase Orders. Manage Data Center facilities and associated critical systems including standby and UPS, HVAC, and fire protection. Review, negotiate and maintain vendor services to ensure that performance goals and contractual obligations are met. Prepare, manage, and maintain capital budget in excess of $25 million and operating budgets in excess of $30 million. Administer Property Management software and systems.
Day-to-day high level operational execution and development of the strategic direction for the Retail Facilities Management team. Serve as the leader of Facilities Management to the Retail strategy team and branch distribution leadership team, managing operational performance, improvement initiatives and control efforts. Evaluate branch facility management efficiency levels and recommend/implement operational procedures for improvement. Partner with retail strategy team to optimize infrastructure investment to maximize return on investment. Set service level expectations with third party provider and ensure monitoring systems are in place to measure supplier performance.
Develop and present recommendations to management team for the introduction of new or revised approaches to maintaining the facilities by coordinating Feasibility and impact studies, Analyzing and justifying costs, ensuring feasible utilization of resources, legal compliance to state or federal regulation, compliance to bank policy and procedural requirements, and adherence to third party management guidelines
Senior Manager, Facilities/Administration-US 3/2006 to 3/2008
KBC Financial Products
Create both capital and expense budgeting strategies to support the facilities and administration operation. Review and implementation of vendor services creating new contracts and offerings to support all groups within the company. Manage day to day facilities and administration functions with a staff of facilities support and administrative assistants including reception. Provide hands-on service to all departments as well as financial solutions to assure efficient and cost savings services. Responsible for all project management and office expansions. U.S. BCP coordinator developing all contingency and emergency planning. Lease negotiations and administration
Regional Facilities Director 9/2005 to 1/2006
Zurich NA
Provide strategic direction and goal setting for 15 locations (equivalent of 1million square feet) throughout the Northeast Region. Manage and develop all BCP procedures for the Northeast Region. Member of the corporate Crisis Management Team helping to assure business continuity, safety training and emergency readiness. Create RFP's and work with procurement group to strategize production, negotiate pricing and review quality effective vendor services. Address and review all maintenance and space projects and provide timely specifications, service and completion. Lead the development of all Zone Managers and Facilities Specialists. Coordinate daily walk through of all offices for quality assurance. Implement environmental procedures to assure the safety of all internal employees and external vendors
ANTHONY ZISSEL
National Facilities Director 9/2004 to 9/2005
Kaplan Inc.
Implemented and maintained facility management response system for over 500 locations consisting of 3.5 million square feet. Oversee contract administration for all national vendor services, including scope of work, request for proposal, bids, deliverables, and evaluation of vendor performance. Work with project managers to efficiently carry out installations, restacks/reconfigurations and relocations. Work closely with Real Estate Directors and Property Owners/Managers to ensure all Lease specifications. Ensure safety of work practices and procedures of all employees and contract employees to comply with federal, state, and local jurisdictions and laws and OSHA.
Manage all maintenance personnel pertaining to HVAC, Electrical, Construction, Housekeeping & Custodial, Executive Drivers, Car Service, and Mailroom. Implement and maintain Security system for accountability and accuracy. Manage National contracts pertaining to Copiers, Shipping, Office Supplies and all Mechanical equipment.
Facility Manager 3/1998 to 9/2004
Pearson Education
Managed a total of 400,000 square feet in New York and New Jersey. Oversee building and grounds maintenance operations of HVAC, Electrical, Fire Protection, etc. Develop and maintain pro-active equipment Preventative Maintenance program and maintain Building Management System (BMS) to optimize equipment operations and reduce costs. Accountable for budget allocations and chargebacks. Implemented cost savings strategies. Manage, train and mentor all assets of In-House and Outsourced functions pertaining to Food Service, Security, Helpdesk, Reception, Mailroom, Copy Center, Landscaping, Snow Removal, and Custodial.
Manage space planning, design development (furniture, fixtures, offices) in-house or with consultants. Proactive Member of Corporate National Procurement Committee. Work with corporate headquarters, community, state agencies and groups to improve working and commuting conditions for customers. Interact with Telecommunications & IT coordinators regarding moves, adds, changes.
Keyboard Communications, Director of Operations 1997 to 1998
R.C. Diocese of Brooklyn, Manager of Office Operations 1990 to 1997
Financial/Brokerage Industry performing trading and financial services functions 1979 to 1990
St. John’s University, Queensborough College, Queens College: Liberal Arts, Business Management
American Management Association: Facilities Management Course, 1999
International Facilities Management Association (IFMA) Member 1999 to present
Microsoft Office, Word, Excel, PowerPoint, Access, Windows, Outlook, Lotus Notes, CAFM, FMMS, WordPerfect, E-mail, Internet. CMMS: Tririga, CamsPro, Archibus, E-CenterOne. 360, REMS, TCS Basys
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