Customer Service Sales

Sales Professional with a proven track record of more than ten years experience in B2B and P2P sales, and call center Environment; Motivated and results-focused with high-performing and hard working nature, Seeking position with

Marketing materials development

Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales

01/2016

Miami

06/2010

Hollywood

JACKSON ST LOT

202 S.E 13TH Street, Sunrise, FL 33351 C: 786-***-**** ************@*****.***

Career Focus

successful team-oriented organization and room for advancement.

Summary of Skills

Multilingual: English, Spanish, & French; able to type 45 Complex problem resolution

words per minute, Knowledgeable in computer Conflict resolution

navigation: Microsoft word, excel, access, outlook, Strategic planning

and power point; able to utilize office machineries;

very friendly with prospects and clients, able to Social media marketing

influence any type of personality. Internet marketing

very intelligent, well organized, and able to adapt to

any type of environment; with over ten years in

sales, marketing, and customer services, I am ready

for any challenge.

Accomplishments

Product Roll-Out

training and e-mail campaign.

Marketing Requirements

Worked with customers to define and develop business cases for new products

Wrote marketing requirements documents for future product development.

Organizational Development

Implemented strategy targeting high-profile clientele

Professional Experience

Agency Manager

Community Insurance Connections

• Working with top Health, Life, and P&C insurance Carriers

• Providing on and off exchange insurance to prospects

• Making outbound calls

• Receiving inbound calls

• Generated vehicle and home quotes

• Selling personal and commercial insurance

• Selling Different Life Insurance Products

Agency Development Manager

Colonial Life

• Mastered the art of cold calling

• Generated Referrals through existing clients

• Oversaw a $ 12,000,000 book of business

• supervised a staff of five sales agents

• Represented several insurance carriers

• Developed strategic marketing plans

06/2010 to

03/2007 to

, FL, FL

Customer Service/ Insurance Agent 07/2004 to 04/2007

United Healthcare Fort Lauderdale, FL

•Answered phone calls and explained policies, benefits, premium, coverage compensation and liability units.

•Qualified client through the phone and submitted the application at their physical addresses

•Helped filling different types of forms and collected fist month premium that go with application. Deliver policy to client.

•Analyzed risk of potential loss of clients' assets and revenue.

•Interacted directly with Branch manager to reach branch upcoming goal.

•Transferred cold leads into warm leads

•Helped clients making the right decision by choosing the ideal insurance plan that will fit their needs

Education

Bachelor of Arts: Organizational and Leadership 2015

St Thomas University Miami Gardens, FL, U. S

Coursework in International Finance, Statistics and Microeconomics

Professional in Human Resources (PHR) Certificate Coursework in Selling Skills and Techniques and Consultative

Selling

Completing Executive MBA Program: St Thomas University 12/16/2016

Affiliations and Certifications

Society for Marketing Professionals (SMP)Public Relations Society of America

LIMRA, National Ethic Association, National Association of Insurance Commissioners

P and C license, Customer Service License, and Life/Health/ Annuity licenses; Managerial training, marketing skills,

Sales training, negotiating techniques, event planning skills, and Affordable Care Certification. None Resident Licensed

in Georgia, Texas, and California.

Contact this candidate