Administrative Assistant Customer Service

SARAH JEMBERE

**** ******** ***** ***. *** Phone: 202-***-****

Alexandria, VA 22312

****************@*****.***

PROFILE

Experienced bilingual (French/English) Administrative Assistant. Apply procedures and policies, strong interpersonal and customer service skills. Ability to research and implement large multifaceted projects, high energy, exceptionally reliable, results-oriented and a team player. Computer Skills: Outlook; MD Office Suite.

WORK EXPERIENCE

2014 -2016 THE WORLD BANK GROUP, WASHINGTON D.C.

Bilingual Team Assistant (English/French): Caribbean CMU: Meeting scheduling and coordinating; formatting and editing letters for Country Director’s signature; updating unit data; filing in WBdocs and backing up assistants in various administrative duties as needed.

Scholarship Department: ensure the continuity of daily tasks and constant follow up in Scholarship Program Unit; responsible of monitoring nearby 3 Thousand applicants emails while the 2014 scholarship call and answering queries to applicants both English and French speakers; translations of documents and website; sent award letters; compiled finalists required documents, created individual folder; processed their travel in the travel Portal and follow up; involved in seminar organizing, document production; booking hotel; meeting room, flights booking and per diem.

IFC: scheduling and monitoring calendar for the Division Chief; arranging meetings; travel; formatting and editing documents; Duty not limited.

2009 – 2013 INTERNATIONAL MONETARY FUND, WASHINGTON D.C.

Bilingual Administrative Assistant: Provide wide-range of administrative assistance; Proficiency in standard software packages using IMF guidelines and procedures; finalize Staff Report, Policy Notes; Back to the Office Report and all Board documents; Send Bundle for publication; processing Expense Report and mission planning; People Soft; HR Prod; SharePoint publishing; monitoring email and action papers.

2004-2009 THE WORLD BANK GROUP, WASHINGTON D.C.

Bilingual Program Assistant/STT: various departments mostly Africa, Europe and Latin America performing administrative and secretarial support work including, editing, proofreading, monitoring calendar, organizing seminars and trainings, formatting documents; inquiries in standard data bases or other sources and retrieving, manipulating and summarizing as well as providing general operational support to units on heavy workload of colleagues.

2002-2004PIPER RUDNICK LLP, WASHINGTON D.C.

Translator and editor (Amharic/English): Assisted with translation, editing, proof-reading, and formatting of documents.

2

2001 EMBASSY OF THE REPUBLIC OF CONGO, WASHINGTON D.C

Administrative Assistant (French/English): Performed full administrative and secretarial support to the Ambassador, drafted memo and letters, typed speeches and reports, translated documents (English/French), coordinated travel Arrangements for the Embassy staff and delegates, schedule appointments as well as monitored calendar.

1997-1998CHI CHILD CARE CENTER, WASHINGTON, D.C

Administrative Assistant (French/English): Assisted with accounting, prepared monthly reports, prepared journal, and payroll and managed all administrative and secretarial responsibilities.

1996-1997CAMEROON EMBASSY, WASHINGTON D.C.

Bilingual Administrative Assistant (French/English): Performed administrative support, typed letters, speeches, translations (English/French), provided information on commerce, filed documents, prepare payment of payroll and helped with bookkeeping activities.

1985-1994 GABON EMBASSY, ADDIS ABEBA, ETHIOPIA

Bilingual Executive Secretary to the Ambassador: in charge of the office of the Ambassador, performed full range of administrative tasks, organized meetings, set up visits and monitored calendar, followed up actions, prepared speeches, reports and confidential letters. Translated documents (English/French).

EDUCATION LYCÉE FRANCO-ETHIOPIAN SCHOOL (1983) High School diploma

BUNKER HILL COMMUNITY COLLEGE (BOSTON) some colleague courses.

LANGUAGES AMHARIC, ENGLISH, FRENCH (FLUENT)

References furnished upon request.

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