Jennifer O’Connor

***** ******* ***** **. * Monument, CO 80132

224-***-**** * acwpw6@r.postjobfree.com

Customer Service Specialist

Bilingual, college-educated, hard-working, and honest, ready to learn new skills and support a great company.

Efficiently, professionally, and tactfully handled customer concerns in a range of industries

Provided customer service in office, retail, and working from home environments

Reduced proportion of past-due customer invoices from 80% to less than 20% as accounts receivable administrator

Used CRM software to track and follow up on accounts Other Achievements

Designed and developed product catalog for field sales team

Independently produced company imagery for various startups

Produced media submissions for national quarterly company circular

Frequently collaborated on decision-making with company executives

Increased operational efficiency through creating and reorganizing filing systems Professional Experience

Toll Brothers, Inc. (2015-2016)

Project Administrator

Carried out the entire building permit process. Organized drinking water, phone, mail, and food service to a new office. Received training in BuildPro and company-specific software. Maintained orderly storage and transmission of documents. Pulido’s Construction (2015)

Executive Assistant

Scheduled appearance at expo and communicated with partner companies to set up projects, procure materials, and gain publicity.

Norman Distribution (2013-2015)

Administrative Assistant

Supported executive staff in areas of administration including:

Quickbooks

Customer Relations

Vendor Relations

Accounts Receivable

Accounts Payable

Scheduling

Catalog Development

Reorganaized Filing System

Record Keeping

Ordering Supplies

Supporting Other Staff as Needed

Transportation Risk Services, LLC (2007-2013)

Filing Clerk

Maintained filing systems and securely managed confidential documents for underwriting, contracting and accounting departments.

Meijer (2010-2011)

Sales Associate

Transferred pet store experience to simultaneously raise sales and reduce exchanges and losses of live fish and aquarium plants. Worked at the jewelry counter, stocking, selling, and locking up valuable items. Maintained orderly and full shelves in other departments, assisting with inventory, cleaning, and customer service. Aquarium Adventure (2009-2010)

Sales Associate

Met and exceeded sales goals while assisting customers with exotic pet and pet supply purchasing decisions in a commission-based retail environment. Maintained thorough knowledge of all species carried in the store, the environmental systems used to maintain them, and the products used to create appropriate habitats. Tactfully and professionally developed solutions to sometimes emotionally-charged customer concerns and problems. Education

Northern Illinois University, DeKalb, IL (2010)

Bachelor of Arts in Communication

Software Skills

Windows & Mac OS

Microsoft Office

Quickbooks

Adobe Creative Suite

Funding Gates

Propresenter

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