Sales Customer Service

Ryan Knight

San Diego, CA *****

************@*****.*** - 918-***-****

WORK EXPERIENCE

Service Advisor

Penske Ford - San Diego, CA - February 2016 to Present Assist customers with all of their vehicle maintenance needs including oil changes and warranty work. Keep customers updated on the status of any repairs and let them know when the vehicle is completed and ready for pick up. Also responsible for making sure we are paid either from the customer or the warranty company. Multi-task and be very efficient in a high paced environment. Finance Manager

Penske Ford - La Mesa, CA - April 2015 to February 2016 Responsibilities

• Assisted customer to obtain the appropriate financing for their new vehicle

• Worked with banks to get deals approved and funded

• Responsible for selling aftermarket products for the vehicle such as service contract and GAP

• Certified by Southwest Dealer Services for sales and compliance Accomplishments

e3 certified with Ford Motor Company. Highest Certification you can achieve with the company in finance. Certified with South West Dealer Services on selling and also compliance. Skills Used

Communicate with customers and employees on a daily basis. Responsible for handling all of the customers paperwork for the loan. Very organized and focused on details to make sure everything is handled properly. Very efficient to make sure the customer is in and out as quickly as possible. Estimator

Bill Knight Collsion Repair - Tulsa, OK - August 2014 to April 2015 Responsibilities

• Handle Progressive and USAA insurance accounts

• Average about $110,000 a month in sales

• Job includes writing estimates, ordering parts, updating customer, and following vehicle through repairs

• Able to grow Progressive account to one of the best in the state of Oklahoma Accomplishments

Helped to grow the Progressive insurance account to one of the most efficient accounts in the state. Averaged $110,000 in sales over the time I was employed with them. Customer was always very satisfied with quality of work and time of repairs. Skills Used

Communication with customers to keep them informed on how the repairs were going Able to handle multiple cars and accounts at the same time Very organized and detail oriented.

Work directly with insurance companies to make sure that we were paid on time for the work that was done. Finance Manager

Bill Knight Ford - Tulsa, OK - January 2013 to August 2014 Responsibilities

• Assisted customers to obtain the appropriate financing for their new vehicle Worked to make sure loans were funded and the dealership was paid. Accomplishments

• Assisted customers to obtain the appropriate financing for their new vehicle

• Achieved level 3 certification from Ford

• Warranty penetration of 40 percent

• Averaged 1,100 per copy

Skills Used

Communication is very important in this job both with employees and with customers. Must be very organized and detail oriented to be effective at this job. There is also a high level of selling involved with service contracts, gap, etc. Sales Representative

Everett Maxey Buick GMC - Bentonville, AR - July 2011 to January 2013 Responsibilities

• Worked to create a comfortable buying experience for customers Made sure that the customer always got the vehicle that they wanted. Follow up with previous customers to make sure they were happy, and also if they knew anyone that could be in the market for a vehicle.

Accomplishments

• Averaged 20 units per month

• Salesman of the month 6 times

• Awarded with General Motors Mark of Excellence award for outstanding CSI Skills Used

High level of communication both with customers and sales managers High level of sales used to try and get the customer to buy the vehicle while they are on the lot. Very organized to follow up with customers to see if they need anything from us or if they have anyone in the market for a new vehicle.

James Madison Men's Basketball Student Assistant

James Madison University - Harrisonburg, VA - March 2011 to May 2011 Worked directly for Head Coach Matt Brady

• Helped to locate and contact potential recruits

• Assisted in the daily operations of the Men's Basketball program Intern

WNBA Tulsa Shock - June 2010 to August 2010

Worked directly for the president on a daily basis

• Created and analyzed surveys given to fans to better the game experience

• Worked season ticket holder event and distributed gifts to season ticket holders during games

• Set up and helped run merchandise table during games

• Attended conference calls with team owners and front office personnel Assist student-athletes

James Madison University Strength & Conditioning - March 2010 to May 2010 in workouts

• Maintain cleanliness and safe environment in weight room

• Research strength and conditioning practices to stay current on latest trends

• Observe coaches interacting with recruits on official visits and tours of facilities Student Athlete

James Madison University Men's Basketball Team - Harrisonburg, VA - September 2007 to March 2010 3 Year Letterman

Day with the Dukes (Special Olympics Event) Falls 2008, 2009 Customer Service Representative

Bill Knight Collision Repair - June 2008 to 2009

Assisted customers with car repairs

• Maintained cleanliness of shop

ACTIVITIES

Volunteer

Tulsa Domestic Violence House - Tulsa, OK - March 2007 to May 2007 EDUCATION

Bachelor of Science in Kinesiology

James Madison University - Harrisonburg, VA

March 2011

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