Administrative Assistant Customer Service

PROFILE

Experienced HR/Administrative Assistant with a variety of experiences in many industries including hotel management and aeronautical industries. Now looking to move into Administrative, Administrative Assistant, Data Entry Clerk, File Clerk, Scanning Clerk, Receptionist, Registration Representative. Skills include:

Medisoft

Medical Terminology

Healthcare Insurance

MS Word, EXCEL

QuickBooks

HIPAA Regulations

OSHA Guidelines

Multilingual - Punjabi, Hindi

EDUCATION

CMAA - Medical Administrative Assistant Certification, US Colleges (Anaheim, CA) 2013- present

NCCT Certification, US Colleges (Anaheim, CA) 2013

Medical Terminology/Human Anatomy, US Colleges (Anaheim, CA) 2013

Amreican Caregiver Association 2016

WORK EXPERIENCE

RPA Investment (as Comfort Suites) – Hotel (owners) Rockingham, NC

Owner/Partner – manages facility remotely from California 2009- present

Oversees scheduling and personnel training for hotel facility operations.

Managerial responsibilities included supervising housekeeping, front office, reservations, sales/marketing, banquets, security, and ground maintenance. Provided various operational and revenue reports for management review.

Provided clerical and reception support for administration and staff. Handled enquires and incoming work requests.

Reviewed files and records for client support. Maintained filing systems.

Days Inn – Hotel (owners) Kingman,AZ

Owner/Partner – Managed facility remotely from California 2006-2009

Negotiated various vendors to remodel Days Inn and oversaw the remodeling operation. Provided various operational and revenue reports for management review. Added four new rooms that were fully handicap accessible.

Held quartely meetings to discuss financial matters and how to handle various company issues.

Generated more revenue by adding more rooms.

Quality Inn Barstow, CA

Owner/Partner 2004-2005

Supervised housekeeping, front office, reservations, sales/marketing, security and ground maintenance.

Provided operational and revenue reports for management review

Oversaw scheduling and personnel training for hotel facility operations.

Boeing Company Seal Beach, CA

Sr. HR Assistant/Benefits and Systems Analyst 1988-2001

Oversaw Benefits Administrative support for all employee benefits services. Provided clerical support and maintained in-house MIS systems and vendor interfaces.

Created sales reports and drafted Health and Dental Claims for payment, incoming inquiries and provided customer service support. Supported implementation of People Soft HRMS Systems. Created and implemented verification processes for Smart-talk and Medicom systems.

Identified system problems, backflow, miscellaneous updates on GEBS, Medicom, and paid prescription requests by other groups and carriers. Supported special projects, i.e. open enrollment testing, confirmation letters and enrollment forms.

Processed mass eligibility updates and rejections, inter-component transfers, reinstatements, and cleanup of PPS II/GEBS. Trained employees on new health/dental life insurance benefits.

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