Customer Service Sales

Cindy Mocilnikar Tigard, Oregon

Home Phone: 949-***-**** Email: ******@*****.***

O BJECTIVE

I am seeking a position where I can utilize all of my previous experience and my training techniques to assist a department in achieving their goals.

Q UALIFICATIONS

Technical Thorough understanding of MS Office, Outlook, Excel, Word, MAS 200, Mapadoc, SPS Commerse and 3PL.

W ORK HISTORY

2011 2016 Customer Service Representative Doctor’s Best M y responsibilities included world class customer service, answering phones, taking orders online, entered data into MAS 200, sales ordering, invoicing, credit memos, end of day reports, maintaining key accounts on a daily basis (Amazon, Vitamin Shoppe, iherb and GNC), trouble shooting, handling customer action reports, working with UPS, FedEx, Daylight and R & L Carriers. Worked with 3PL company sending orders to ship and worked with SPS Commerse to receive and send orders and invoices. Worked with UPS receiving customer returns and worked with quality control to process customer returns.

2002 – 2010 Administrative Assistant / Collections Manager – IC Trends

My responsibilities included customer service, collections / AR, answering phones, data entry, insurance approvals, working with FedEx and UPS, keeping reports for payroll, collections, special projects and ordering supplies. 1995 2002 Inside Sales Team Leader Cox Communications My primary responsibility was to work with a team of inside sales representatives and provided them with coaching, direction and motivation. I assisted management in training the entire department. I developed necessary scripts for each campaign and followed up with Excel reports to convey the number of sales to upper management. I attended management meetings to convey perspectives of the sales force and any procedures conducted by the department. Resolved issues with our customer’s telephone orders and coordinated with other departments for installation and/or credit. Assisted manager with any immediate issues within the department while completing other multiple tasks.

E DUCATION & TRAINING

Coaching and Motivating Training, 2001

Predictive Dialer Training, 2000

Excel Training (begin and Inter), 1999

Cerritos College, 1992

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