Office/Administrative/Billing/AR/Collections

Rachel Upp

**** **** ****

Rock Hill, SC ***** US

Phone: 803-***-****

803-***-****

*************@*****.***

EXECUTIVE SUMMARY

I pride myself in having a positive attitude, creative thinking, motivation, excellence, content strategy, interpersonal skills, friendly, personable, respectful, open minded, confidence, maintenance of confidential paperwork & personal information, multi-tasking proficiently, self-motivation, clarity & concision, innovative, determined, promoting, organization, problem solving, reliable, dependable, accuracy, attention to detail, budget management, teamwork, research, customer service, document management, prioritizing, calling clients, client relations, business correspondence, clerical, oral communication, non-verbal communication, listening, extensive computer technology skills & knowledge, COMPUTER SKILLS Microsoft Office Suite, Adobe, Documentation, Back up management, Email, Microsoft Outlook, HTML, XML, XHTML, Internet applications (Explorer, Chrome, Mozilla, ect. ) Windows, Word Processing, Android.

OBJECTIVE

Highly trained with strong clerical abilities, with the ability to respect highly confidential protocol. Dedicated to high levels of customer satisfaction and multitasking. Extreme drive in building the foundation as a competent employee who appreciates diversity and differences. Proven evidence in having a proactive and passionate commitment to first-rate client care. Extremely efficient, analytical, creative, reliable, dependable, and responsible. Exceptional team player with a great personality.

Property Site Manager, ABC Self Storage, Watertown, NY Apr '08 - Apr '12 (4 Years) Site Manager 04/2008 to 04/2012 ABC Self Storage, Watertown, NY Greeted customers and discussed the merchandise sought for rental while explaining rental fees and procedures. Answered telephones to provide information and receive orders. Reserved items for requested times, prepared rental forms, and kept records of items rented. Rented items, arranged for provision of services to customers, and accepted returns. Inspected and adjusted rental items to meet needs of customer. Computed charges for merchandise and received payments.

Customer Service Representative Social Security Administration, Rock Hill, SC May '04 - Jun '06 (2 Years, 1 Month) Customer Service Representative 05/2004 to 06/2006 Social Security Administration, Rock Hill, SC Conferred with customers by telephone or in person to provide confidential information about details of issues they were having due to disability, retirement, and the need for social security cards. Kept confidential records of customer interactions; recorded details of inquiries and complaints, as well as actions taken. Made sure that those filing for a reconsideration after being Rachel Upp denied had all the confidential paperwork needed. Checked to ensure that appropriate changes were made to resolve customers' confidential problems. Contacted customers to respond to inquiries or to notify them of claim investigation results. Completed and input confidential forms where needed into the system to move claims forward in a timely manner.

Office Administrator Billing & Receiving, Fort Mill, SC Jul '01 - Apr '04 (2 Years, 9 Months) Office Administrator/Billing & Receiving 07/2001 to 04/2004 Action Stainless & Alloys, Fort Mill, SC Planned and administered budgets for contracts, equipment, and supplies. Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency. Hired and terminated clerical and administrative personnel; supervised staff and provided training and orientation. Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills, kept records of collections and disbursements, and ensured accounts were balanced. Managed electronic filing systems. Greeted visitors and handled inquiries or directed them to the appropriate person according to their needs. Mailed newsletters, promotional material, or other information.

Education Associate Degree: (COMPLETED '15) Human Services, Medical Office, Coding, Terminology York Technical College, Rock Hill, SC Aug '14 - Present Minor(s): Criminal Justice, Sociology, Accounting GPA: 3.85 GPA in Major: 3.95

Volunteering & Causes: Hospice (Bereavement) Feb '15 - Apr '15 Coordinator- Did 126 hours of interning at Agape Myself (Caregiver for Father & Sister) Aug '07 - Mar '13 I was working when I was caring for my Father & Special Needs sister up until my Fathers health declined and he was under Hospice care, so my employer laid me off so I could receive unemployment. My self (Caregiver for mother) Aug '05 - Feb '06 Cared for my mother who was terminally ill with Pancreatic cancer until her passing. Then moved to NY to care for my father and sister with special needs.

Certifications & licenses: Human Services certificate May '15 certification CPR, AED, First Aid - American Safety & Health Institute American Safety & Health Institute Jan '15 certification; matched to list Courses & Training Human Services York Technical College Aug 2015

Awards & Honors Award and bonus: for Customer Representative in Excellence at Social Security Administration Dean's List Award from York Technical College for Fall 2014 Volunteer at Hospice -- went into the homes of patients under hospice care to sit and visit with them; informed their family members on what to expect and the services provided Vice President of the Ladies Auxiliary for The Veterans of Foreign Affairs -- participated in many community functions Secretary for the Ladies Auxiliary for The American Legion -- participated in many community functions Advocate for the American Foundation of Suicide Prevention CPR/First Aid/AED Certified in 2014 Certificate of completion for Preventing Discrimination and Sexual Violence: Title IX and the SaVE Act for students Chosen to be the Student Marshal for the graduating class of 2015 of York Technical College

About Me: I am very detail oriented and especially dedicated to my work. Multi tasked with my extensive experience & education. My goal is work with a company that I can learn and grow and provide them with outstanding service.

Skills Healthcare (Expert) 5 to 6 Years Medical billing & coding (Expert) 2 to 3 Years money management, running office of 20+ (Expert) 2 to 3 Years Clerical (Expert) More than 10 Years Collections (Expert) More than 10 Years Contracts (Expert) More than 10 Years Credit (Expert) More than 10 Years Office Administrator (Expert) More than 10 Years Promotional (Expert) 2 to 3 Years Rachel Upp Claims (Expert) More than 10 Years Customer Service (Expert) More than 10 Years Customer Service Representative (Expert) More than 10 Years Receptionist (Expert) More than 10 Years Retail Sales (Expert) More than 10 Years Security (Expert) More than 10 Years Telephone (Expert) More than 10 Years Payments (Expert) More than 10 Years Award (Expert) More than 10 Years Secretary (Expert) More than 10 Years Team Player (Expert) More than 10 Years Exploration (Expert) More than 10 Years Clinical Interviewing and coordinating (Expert) 3 to 4 Years Integrity & Team Player with Diversity (Expert) More than 10 Years Medical Coding (Expert) 2 to 3 Years Medical Terminology (Expert) 2 to 3 Years

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