Customer Service Team Leader

Curriculum Vitae

Brief

Actually offering * years from Experience, working in Banking Collection & recovery services With all products And Car Tracing form BKT 1 To BKT 6, recoveries and write off cases as Agent and team leader.

Actually I know how to convince & deal with the regular, defaulter and skip customer and anti fraud cases with high commitment by codes of conduct for the organization which I worked for

Genuinely I know all situations and Ways of dealing between the bank and the Agencies with Possess a clear Understanding of the Collection industry. Knowing how to provide MIS team with clearly and directly information. Ability to coordinate with debtors and clients to ensure positive resolutions. Knowledge of procedural and legal aspects of debt collection & recovery. Keen, planner, strategist and implementer with excellent communication and Leadership skills.

CAREER OBJECTIVES

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals.

PERSONAL TRAITS: .

Work hard, Eager to learn, and explore career options. Work efficiently in toughest conditions & under pressure.

RELEVANT SKILLS:

High Skill & Degree in the handle & Negotiation and Persuade with Solving the problems High skill in serving the customer with the highest Languages:

Arabic and English

Name : Ahmed Shehta Zaki

Date of Birth: 23/08/1986 - Age : 30 years Old

Mobile NU : +971 – 528090137

E-mail : ********@*****.***

Address : UAE – Dubai

Practical Training:

Training course in– excel –word – negotiation - professional Emails Education:

Faculty of commerce, AL-Azhar University July 2009 Excellent user of all windows systems.

Excellent user of MS-Office: (Word, PowerPoint, Excel) Very Good knowledge of maintenance of Computers, (Software) WORK EXPERIENCE

1/ Al wasl international group for consulting in Bahrain branch from 1/2011 till 3/2015 (Collection department).

Team Leader credit Collection & recovery Follow up and Bank coordinator Branches Coordination

Handling Collections from Early Bucket accounts to Recovery and write of accounts. Ensure all international recoveries and collections are done as per the banks policies. Resolve debt by providing customer service and collection based techniques to ensure positive results.

Calling the defaulter customers with all understanding and respecting for the bank policy and code of conduct.

Making the proper settlements, rewrite and restructure plans for the customer and following the required documents..

Negotiate with delinquent customers for settlements of old cases and of relevant remittance entries to the accounts.

2/ Rama Genius solution for one year (Technical support& accountant)From 1-2011 TO 12-2011 Cairo Branch

Handling SME portfolio in collection and recoveries

following the billing dues with very professional way which ensure the cash flow

3/ Al WASL international group for consulting from 6-2008 Till 12-2010 Cairo Branch

Recovery department (BKT. & REC. & W/O) Cases with Most of Gulf Area Banks as Following:

Egypt Banks UAE,KSA B anks Qatar & Bahrain,Oman Banks HSBC EGY, Arab African Bank HSBC UAE, FGB,St.Ch Dubai, AD HSBC Qatar, HSBC Bahrain,HSBC Oman Citi Bank,NSGB, CIB, Islamic NOOR Islamic, ABCB Qatar Commercial Bank,Doha B AHLY Bank, Credit Agricola,

RBS ABN AMRO,EIB, Majid Al

Futtaim, ANK Qatar, UBL Qatar, St.Ch Qatar

Piraeus,MOBINIL CO. ALEX, SAMBA Bank KSA, SAAB Bank KSA Availability & job requested availability

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