Customer Service Administrative Assistant

Jazmine Kelly

***** **** ****, *******, ** *****, United States Home: 313-***-****, Mobile: 313-***-****, *******.*******@*****.***

CAREER OBJECTIVE

“To use my skills in the best possible way for achieving the company’s goals”

KEY QUALIFICATIONS

•Ability to listen to and convey important information correctly and effectively.

•Excellent organizational skills and flexible to changing priorities.

•Ability to apply sound judgment to identify and resolve problems.

•Outstanding communication skills-ability to convince while maintaining professionalism.

•Hardworking self-starter with proven record of responsibility and time management skills.

•Microsoft applications, Data entry skills

PROFESSIONAL EXPERIENCE

2015 to

Dispatcher/Customer Service

Present • Sunbelt Rentals, Sterling Heights, MI - * Check loads on pickup and upon delivery and deal with any damage claims. * Complete daily activity reports. * Schedule and dispatch trucks and tractor trailers for deliveries and pickups. * Handle incoming and outgoing communications with customers and vendors. * Troubleshoot and solve invoice payments and processing for clientele. * Meet with customers to determine expectations and follow up with accounting questions that can’t be solved immediately. * Assist with management in making sure that customer satisfaction levels are adhered to. * Dispatch loads, supervise drivers, set up truck routes, prepare shipping manifests, and handle customer inquiries and complaints.

2014 to

911 Transportation Coordinator

2015 Superior Ambulance/ Henry Ford AT MO, Detroit, MI - * PROMOT ION* * Served as a liaison between the patient and other related parties such as physicians, families, healthcare professionals and transportation providers. * Assisted management team in the supervision of transportation personnel. * Coordinated estimated time of arrival for patient. * Maintained accurate mileage and expense records of transportation services. *Handled patient complaint resolution, by enhancing patients emotional and physical comfort level. * Monitored ambulances for timely dispatch and transportation. * Observed and scanned maps to determine whether a specific emergency was in the dispatch service area. * Input patient’s information into the C AD database.

2014 to

911 Dispatcher May

2014 Superior Ambulance, Warren, MI - * Provided pre-arrival medical instructions. * Answered multi-line, 911 and communication business lines. * Questioned callers to determine their locations, and the nature of their problems to determine the type of response needed. * Provided direct support via telephone. * Answered routine inquiries, and refer calls not requiring dispatch to appropriate department and agencies. * Kept verbal contact with caller for the purpose of updating in-progress calls. * Handled tele track system to track movement and routes taken by ambulances. * Informed management about customer concerns and grievances.

2013 to

Dispatcher May

2014 Alliance Inspections Management, Farmington H ills, MI - * Documented records for dispatches including equipment used and charges incurred. * Received work orders from superiors and dispatched them to personnel. * Advised customers on the locations, selections and prices from the car dealer website, with the goal of encouraging them to buy the correct choice for their vehicle. * Assigned service schedules for drivers as per their area of work. * Assessed requirements of personnel regarding equipment, and made arrangements for same and dispatched them. * Maintained continuous communication channels with supervisors and workers to sort their work related issues. * Dispatched calls to appropriate parties. * Answered multi-line telephone system while maintaining appointment calendar.

April

Administrative Assistant 2011 to

2013 H C R ManorCare, Livonia, MI - * Oversaw reception area, including greeting visitors and responding to telephone and in-person request for information. * Coordinated inventory orders, office supplies, and travel arrangements. * Liaison between all impacted departments to ensure proper communications and reporting practices. * Responsible for all incoming and outgoing mail; domestic and courier. * Responsible for typing documents such as correspondence, drafts, memos and emails for management.

E D UC ATION H ISTOR Y

A.A., Communications

S pecs Howard Media Arts School, Southfield, MI, Major G PA: 3.2

April 2014

B.B.A., Communications

University Of Phoenix, Southfield, MI - Currently attending

2018

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