Customer Service, Company Growth and Networking

Lakisha Neal Byers

*** ********* **. ************@*****.*** Home: 704-***-****

Statesville, NC 28625 Cell: 704-***-****

Qualifications

Advanced Administrative and Office Management Skills

Exceptional Computer Operations Skills with Advanced Microsoft Office Suite Knowledge

Exceptional Oral and Written Communication

Data Entry, Filing, and Record Keeping

Advanced Organizational Skills

Classroom lesson planning

Complaint and Conflict Resolution Management

Excellent Customer Service

Skills

Professional Skills

Program & Activity Coordinator

Budgeting and Finance Report Generation

NC Career Readiness Certified

Facility Programming

Iredell Statesville Schools- Statesville, NC 10/14-6/16

Exceptional Children’s Teacher Assistant/ Bus Driver

To assist and support the Exceptional Children’s (EC) teacher in the program lesson plans for EC students as well as others duties

as needed.

Mooresville Graded School District – Mooresville, NC

Bus Driver/Monitor

Operates school buses transporting students on established routes according to a time schedule, while complying with all traffic regulations.

City of Statesville - Statesville, NC

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Assistant Center Director 8/00-2/11

Previous Positions: Concession Clerk, Program Supervisor 5/96-10/97

Responsible for the supervision, operation, programming and administrative duties of recreation facilities. Professionally interacted with the general public, community leaders, and co-workers assessing the needs and requests of the surrounding community

with the intent to fulfill such needs in the form of center based programming and events.

Created and implemented various programs.

Provide activities for local homeless shelter residents.

Reduced the costs of program supplies by researching cost efficient stores and products which helped decrease the yearly budget for each program.

Increased the participation and enrollment of the summer camp program by utilizing various advertisement avenues; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Generated program reports for all non-revenue bearing programs for the center. Responsible for the purchase and inventory of all center and program supplies.

Exemplified exceptional telephone communication skills and above average computer program operations.

Education and Training

Mitchell Community College - Statesville, NC

8/06-5/08

A.A.S. Human Services Technology

Training: Completed numerous courses and seminars in customer service, substance abuse counseling, ethics, conflict management,

crisis intervention, public speaking, social services, etc.

Graduated with a 3.35 GPA and received various academic awards.

Organized various fundraisers for the Human Services Club, and completed numerous community service hours.

Inducted into the National Honors Scholars Society, Who’s Who among Junior Colleges, and served as Human Services Club President.

Winston Salem State University - Winston-Salem, NC 1/09-5/11 Bachelor of Interdisciplinary Studies

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