Change Management

STEPHANIE SMITH

Global Business Solutions Consultant

832-***-**** *********@******************.***

Website/Link Houston, Texas Area

SUMMARY

WORK HISTORY

PROJECTS

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Marketing, communications and technology professional demonstrating effective change communications, networking, organizational, and business analysis skills. Strong project management, leadership and creative skills. Reputation for outstanding troubleshooting and problem solving abilities. Expertise in: Project Management, Corporate Marketing, Web- based Solutions, Training & Development, Business Analysis, SharePoint and Technical/Analytical Writing. Excellent research, problem-solving, and written and interpersonal communication skills. Very well disciplined in working remotely. Sr. Consultant

KEM Business Solutions

Jan 2000 - ongoing Global - Currently based in Houston, TX

Project Management

Change Management

Communications

Business Analysis

SharePoint

Learning and Development

Creative

Marketing

Technology

Writing/Editing

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All Industries - See Projects list for specifics.

Project Manager (SharePoint &

Change Comms)/Various

Projects

Oct 2013 - Feb 2016 Houston, TX

Manage projects for design and development

for internal business SharePoint 2010 and

2013 sites.

Managed large and small communications

projects for internal change management.

Deliverables include: Project Plan, Videos,

Posters (static and animated), Email

Templates, Announcement Templates, Digital

Newsletters, ELearning Modules, Live Training

Sessions.

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BP Americas

Curriculum Design/Various

Projects

July 2013 - Feb 2016 Houston, TX

Worked with SMEs to design learning modules

for various new internal technology and

change management projects. Utilized proven

system of storyboarding and testing

strategies.

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BP Americas

Technical Writing/Process Docs

June 2013 - Mar 2014 Houston, TX

Provided technical writing assistance with

Projects Group process documents. Worked

with SMEs and Managers to gather accurate

content. Designed and rebuilt global graphics

(charts, graphs, etc.) for new content.

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BP Americas

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WORK HISTORY PROJECTS

Global Technology Team

Leader/Marketing/Communications

Aker Kvaerner

Jan 2003 - Oct 2004 Houston, TX

Project Lead in the analysis and design of a global migration process for all (300+) existing internal and external websites producing continuity for the newly branded global company.

Served as web process administrator for North and South America, Australia, and UK incorporating new and updated content as well as supporting and training teams from each office/business to update their site areas using.NET and SharePoint system.

Trained sales team in new CRM SharePoint system. Assisted marketing and communication teams in writing press releases, news articles and product brochures.

Worked on tradeshows/conferences analyzing budget forecasts and reconciling costs.

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Company Description

Marketing & Communications Manager

Computer Language Research

Jan 1998 - Aug 2000 Carrollton, TX

Established goals to meet marketing objectives by developing and executing marketing plans and programs spanning three markets

(banking, corporate, accounting) as well as planning, organizing, scheduling and leading the work of 9-13 direct reports.

Managed marketing campaigns, sales directives, and external communications.

Planned and monitored product collateral and lead tracking activities including print, electronic, and client and lead generation mail working with writers and artists on copywriting, design, layout, and production of promotional materials as well as managing the production of quarterly client-based periodical publication.

Developed and established strong relationships with internal and external resources to quickly respond to mission critical marketing initiatives.

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Software

Documentation Manager

Henry Schein

Jan 1996 - Dec 1997 Dallas, TX

Motivated and managed a goal oriented team of technical and creative writers/designers.

Budgeted and managed print production of technical docs and marketing collateral from negotiation of print source to quality control of final product.

Managed outside agencies, vendors, printers, and service bureaus as well as overseeing jobs to outside vendors.

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Software

SharePoint Specialist

Mar 2013 - June 2013 Houston, TX

Design, analysis and migration of corporate

internet site. Utilize SharePoint technology to

drive content migration. Validate migration

activities and troubleshoot unexpected issues.

Communicate to a wide variety of audiences

who have a varying level of SharePoint

knowledge. Create executive reporting on

status of migrations.

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ConocoPhillips

Business Analyst-Solutions

Designer

Jan 2010 - May 2012 Dallas, TX

Designed process document templates for

new formatting structure on all pension

related docs. Developed Pension Process

Documentation through interviews and

research on existing documentation.

Designed, developed and delivered Web

Based Training Modules (eLearning) using

Adobe Captivate as well as well as live training

courseware.

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Lehigh Hanson

Electronic Communications

Manager

Aug 2006 - Aug 2007 Houston, TX

Served as electronic communications and

marketing consultant as well as planning,

organizing, scheduling and leading the work of

two direct reports.

Initiated and managed development of new

internal systems relating to sales and

marketing including customized CRM system

and lost revenue tracking system using HTML,

.NET, and SQL.

Organized tradeshow participation as well as

client appreciation luncheons in various US

cities.

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Key Energy Services

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WORK HISTORY PROJECTS

Marketing Specialist

Computer Language Research

Mar 1990 - June 1995 Carrollton, TX

Developed administrator's and user's guides for tax software in four different markets.

Developed concept, copy, graphic design, layout, and production for communication collateral pieces, including executive presentations, training curriculum, Web-based tutorials and online help system.

Budgeted and managed over $250K in print production from decision making to negotiation of print source to quality control of final product decreasing print costs by approximately 30%.

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Software

Webmaster

Jan 2009 - Jan 2011 Houston, TX

Redesigned and developed website as well as

performing maintenance and updates.

Created an online user forum and managed

the document database and user

permissions. Attended annual global meetings

and presented website updates and future

plans.

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World Energy Cities Partnership

Global Change Communications

& Web Design

Jan 2004 - Apr 2005 Houston, TX

Worked with project team responsible for

assessing the competencies and skills of the

existing global workforce in order to align the

company with future industry needs.

Developed communications strategy for

global plan promoting Competency

Assessment Tool.

Designed and developed a user’s

informational website supporting the project

with pages including statistical results of

participation and completion along with a

secured access page for team champion’s

input.

Created strategic communication tools

including training materials, interactive

website, and plan documents for assessment

program.

Redesigned and consolidated Global

Exploration internal websites and document

portals using HTML, .NET, MSWord, and SQL.

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Chevron Texaco

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