Customer Service Administrative Assistant
Resume:
Kristopher D. Keeton
***********@*****.***
Professional Experience
REI – Austin & Houston, TX 7/2015 – Present
Sales Specialist
Maintain a working knowledge of REI products and services and use this knowledge to sell products, services, and memberships to our customers
Help to maintain the store visual standards and assists in keeping the floor stocked with merchandise
Provide customer service to REI members and guests
Sell REI products, co-op memberships and services
Stocks product from truck/warehouse to sales floor
Communicates and cooperates with other staff and management team
Address customer concerns in a timely fashion, providing excellent customer service
Stay at home dad 1/2014 – 6/2015
Drilling Info – Austin, TX 5/2010 – 12/2013
Data Technician II Austin, TX
Responsible for gathering, entering, and maintaining oil and gas drilling and production information that was crucial to Drilling Info’s clients.
Search web images from local and national databases of drilling permits and completions
Extract relevant PDF and TIF images within specific parameters
Prepare images using proper naming format and save in appropriate locations
Accurately enter relevant information into template forms (20-80 data elements), completing 30 to 60 forms a day depending on the size of data; data may be handwritten, typed, a digital image or a faxed copy of records
Data verification, research and problem-solving
OrthoRx 9/2008 – 9/2009 Imaging Specialist Sherman, TX
Review computerized imaging indexes of documents to ensure accuracy and conformance to accepted standards and quality
Approve the quality and accuracy of stored records and perform image manipulations functions
Provide continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Perform daily functions of company’s Lock Box
Heavy data entry and customer service
Federal Express/Ground 6/2005 – 4/2008
Courier/Package Handler Midland & Victoria, TX
Operated company vehicles and provide courteous and efficient delivery and pick up of packages
Checked shipments for conformance to FedEx features of service
Provided coverage for large, high-end route within the station’s service area
Provided movement of packages, documents, dangerous goods, supplied support in a timely, safe and efficient manner through effective warehousing techniques
Select Portfolio Servicing 9/2001 – 5/2005
Data Integrity Inventory Austin, TX & Salt Lake, UT
Examined incoming mortgage loans for primary source errors and maintained information in current industry databases.
Inventoried incoming and outgoing loan files between several departments using company formulated databases
Ordered rush files for management and coordinated weekly projects with the records department.
Illumina 11/2000 – 7/2001
Shipping/Receiving Coordinating San Diego, CA
Coordinated shipping and receiving procedures for staff of 150 employees
Developed and implemented enhanced databases and filing systems for mail room facilities.
Maintained client and vendor relationships by providing exceptional customer service and support
Assisted department with tracking of assets received.
Alton Geoscience/TRC Solutions 12/1997 – 1/2000
Administrative Assistant/Field Technician Irvine, CA
Maintained database for all clients in Southern California.
Drove MTS truck to and from site locations and assisted with site maintenance.
Answered phones and distributed management reports.
Coordinated office relations
Reviewed groundwater files at Los Angeles Water Board and conducted research for generated reports
Generated site health safety plans
Read gages and pump meters and performed maintenance on meters
** 2/2000 – 11/2000 - World Travel
Operating Systems and Software
Windows NT, Microsoft Office 2010, iOS, MSP/Mortgage Database, Power Point, Internet Explorer, ACT
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