Administrative Assistant Customer Service

Tiffany Rousseau

*** ******* **** 603-***-**** Derry, NH 03038 *************@*****.***

Employment Experience

Merrimack Mortgage Manchester, NH November 2015 – Present

Bank Processor/Loan Setup

Conduct data processes to order appraisals, case numbers and titles for several loan structures

Verify seller, buyer and loan originator documentation and utilize data to determine loan rates

Confirm banker credentials using NMLS and initiate background checks on all participants

Verbal Specialist

Review client tax information to file data for both personal and business loans

Perform confirmation of client employment status (VOE).

Air Quality Atkinson, NH July 2015 – October 2015

Administrative Assistant – Contract Employee

Process billing information using QuickBooks

Manage time cards using Quantum for 100-125 employees

Use Field Force to track the location of employee phones and trucks

Process unemployment paperwork

Create new job informational packets for project supervisors

GEX Publishing Services Atkinson, NH August 2012 – January 2015

Administrative Assistant

Traditional reception duties of answering phones, filing, accepting packages and mail

Set up and tracking project budgets and providing status updates to president

Produce work orders and sending them to project managers

Assist content development department with projects when needed

Distribute files to enable employees to operate off site using FTP

Setup project billing costs

M.A.S. Home Health Care Manchester, NH October 2011 – July 2012

Home Health Aide

Assist elderly patients with everyday needs

Grocery shop for home bound patients

Bath and clean patients and their homes

Transport patients to their doctor appointments

Accent Auto Group Milford, NH October 2007 – March 2008

Receptionist

Answer phones, transfer callers, greet customers, schedule appointments for car services

JCPenney Salem, NH January 2005 – December 2010

Cashier

Setup merchandise and sales displays. Provide customer service on the floor and at the register.

Education

Mt. Washington College Salem, NH 2013 – Present

Associates Degree in Business Administration

Pinkerton Academy Derry, NH June 2006

High School Diploma

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