PMP.ACP,ITIL Project Management

**** ***** ***** *******, *******, Il *****

Mobile 847-***-****

*******@*****.***

https://www.linkedin.com/in/john-dendor-48b97a2

SUMMARY

I am seeking responsibility to oversee and direct completion of complex projects. I have expertise in coordinating software & hardware integration, inspection, and validation. I have managed activities that are colocated, and across global teams. I direct employees and 3rd party contractors to optimize and execute within time to market, quality, and financial constraints.

CERTIFICATIONS / Education

PMI Program Management Professional member id: 4993993E1

PMI Agile Certified Practitioner member id: 4993993E2

ITIL Foundations Certification v3. member id AXE-780*********

CAREER ROLES

Customer Systems Integration & Test:

1.Advocate customer Requirements & SLA

2.Define sub-component & OLA needed per development engineering position

3.Establish stocking levels and process to remove spoilage

4.Create process & reports for Supply Chain Invoices, inventory, and forecasts

5.Establish relationships with facility & subcontractors to construct and modify labs

6.Manage Facilities contractors

7.Manage networking infrastructures: X.25, Frame Relay, Circuit Switched, Packet Switched (IP), Optical & microwave.

8.Supervise Maintenance & upgrade transition of systems, disaster prevention planning and drills.

9.Process ownership & improvements : Six Sigma, DMAIC, DFMEA,, LEAN

10.Maintain people & facilities in accordance with ISO, OSHA, & CMMI certification

11.Ownership of Software & Hardware product Certification & readiness for customers.

12.Experience in new technology introduction: iDEN, GSM, CDMA,UMTS, LTE, WLAN & enterprise products

R&D Project, Program & Portfolio Management

1.Define & implement 32M$ 4G telecom cloud computing facilities

2.Identify candidate cell sites and coordinate with legal, supply chain, & regulatory-FCC for commissioning.

3.Identify facility & network requirements, select & implement indoor & outdoor facilities as customer alpha operation

4.Identify and manage instrumentation and laboratory suppliers

5.Implement and manage AC, DC, and POE power systems

6.Coordinate & manage complex IT architectures across multiple campuses within a global enterprise.

7.Manage & report periodic maintenance & upgrade audit, disaster prevention planning, and drills.

8.Manage validation aspect of multiple concurrent LTE software releases

9.Liaison with ODM & JDM to manage portfolio of 32 variations of small cell base station “prototype to pilot”.

10.Coordinate suppliers and project manage inter-operability validation

11.Define global lab architecture & RACI

12.Utilize internal & external suppliers to establish cloud labs in Krakow, Oulu, Ulm, and Hangzhou.

13.Coordinate implementation of 5G academia lab at University of Finland.

PROFESSIONAL EXPERIENCE

Student Jan-2016 Aug2016

Management & Information Technology Solutions

Big Data Analytics and Decision support Management

Business and Requirements Analysis, UML Rational Requisite Pro; preparation for IIBA-Certified Business Analysis Professional-v3

Portfolio Validation Management 2013-2015

Nokia Inc, LTE Small Cell Systems

Drive inclusion of customer specific FDD & TDD LTE solutions into R&D backlog. Promote adoption of FlexiZone® line of small cell 4G & 5G solutions. Agile Product owner of IT/enterprise related interoperability of G/EPON, daisy chain, microware links, IEEE 1588 PTP, and IPSec end to end solutions. Improved customer value perception in over 60 market trials by leveraging dialogue with: end markets, new product introduction team, and customer operation organization. Stakeholder to define & roll out quality & cost control initiatives across small cell business line in alignment to Nokia Mobile Broadband sector

Define & controlled scope & cost as Senior member of program management office

Improved organizational efficiency of the 120 validation resources to achieve rhythm of 4 major LTE programs per year

Converted team to Nokia Agile way of working 2 months ahead of plan saving cost & improving quality.

Define & coordinate capital expenditures across global small cell facilities & partners.

Coached and directing scrum growth for Backlog ownership by local and off shore teams

Created templates and share net tracking of portfolio feature screening estimates.

Defined epic story, costs, risks and constraints for ~150 project proposals per year.

Drove quality issue resolution though summaries and action plans presented to senior business line leadership.

Implemented JIRA tool to coordinate impact and approval for scope changes impacting multiple scrum teams

Performed analysis and time tracking data conversion to Access 360 for improved resources forecasting

Established Bangalore & Krakow LTE System Test Centers, achieving 95% low cost staffing

Program Validation Management 2011-2013

Nokia Inc, LTE Small Cell Systems

Coordinate the transition and integration of Motorola advance wireless technology start up group in Nokia Mobile Broadband LTE group. Define alignment to customer RFQ. Define gaps between Motorola & Nokia product & process. Define strategy & manage cost reduction of cost of validation and compliance to new supply chain vendors. Optimize use of laboratory resources

.

Define and maintain RASCI to improve transparency & communication between organizations.

Pioneered conversion of DOORS requirements + WBS into MS excel based Product Backlog

Aligned Product customer key performance indicators results to macro product line though system level scrum, and defining leveraging performance labs in multiple regions.

Scrum master conducting/coaching multiple daily standup meetings, and issue drill down

Improved Validation Strategies, traceability matrix, test case reviews, test result assessment

Coached multiple junior test release program mangers on process & improvements.

Defined & supported compliance testing with Android & IOS end user terminals.

Implemented Quality Center, Nrisk burn down charts and S-curve progress reporting

Achieved quality improvements though face to face dialogue at stake holder facilities to establish program commitment and to review progress

Elicit & Implement continuous improvement into overlapping programs to expedite process change.

Coordinated concurrent reporting of iteration burn down charts, Primavera & MS Project schedules, to remove impediments in the agile process rollout.

Resolve Status/Action in weekly Program Mgt Team & weekly Operations Review

Supplier Management 2006-2010

Motorola Broadband Products Division

Provide logistical support to WiMAX Forum in support of business strategy to dominate new 4G-Wimax marketplace, Drive tactics to become #1 market share of WiMAX Certified products.

Consolidate directions from Business team and member of WiMAX Forum to devise internals action plans.

Coordinated multiple suppliers resulting in 1st products to be certified to 802.16E

Key Stake holder to drive $33M lab and $10M contracts for certification instrument vendor on-time and high quality product certification capability

Supervise team integrating multiple supplier schedules for WiMAX Forum certification

Conduct vendor bake off and inter-operability to measure and discuss supplier differentiators

Managed communication plan with WiMAX Forum.

Implemented lessons learned to reduce cost & to-market time for WiMAX CPE and dongle devices.

Define and coordinate facilitation of 30M$ laboratories for research and development

Consolidate & relocate 100,000 sq ft laboratories to align to real estate initiatives.

Senior Resource Manager 2000-2006

Motorola Broadband Products Division

Coordinate employee career growth to business initiatives. Achieve improved quality and reduced cycle time. Expand product offering though sponsorship future product “”little bets on forthcoming technologies: 3.5G Wide iDEN; PTT on Tetra, Seamless Mobility between Cellular & Enterprise, Packet Backhaul efficiencies-HSSI, Frame Relay, Microwave). Manage & evolve ISO & OSHA compliant lab facilities.

Managed multiple sub-teams of 5–25 engineers to deliver full system releases guided by Carnegie Mellon University SEI and CMMI quality process.

Coordinate action of direct report to the divisional process to reach and maintain SEI5 for 5 consecutive years.

Technical Director of test tool development utilizing open source and proprietary software

Reduced annual SLA fine by Defining & managed the Over-The-Air test system to validate customer ongoing operations prior to shipment

Member of Technical promotion Review Board to improved employee satisfaction

Authored two world-wide Best in Class findings for 2009 SCMMI audits:

oPredictive Requirements Management

oTest Integration of Customer Reported Unique Defects

Established Hangzhou China WiMAX System Test Center, achieving 78% low cost staffing.

Process Tool Kit

4Budget; Accept 360; Agile; Artemis; BlackDuck; BOXI reports; Burn down Charts; Compass, CCB; Checkbook; CMMI; Daily Standup meeting; Disaster Planning; Doctor; DOORS; Excel; FATCE; FATCR; Feature Build Tool; Feature Manager; Feature Screening ;Feature Tests; Focal Point; Feature owner Team lead-FOT;; Feature Review Board key stakeholder /Product Design Definition Board stakeholder; Free Scale silicon; Design Art Silicon; DragonWave PTP; Formal Technical Review FTR Tool; GMC; IOT; ISO audits; JDM ;JIRA; KPI; Kronos; Lifesize; Linux; M-gates; Malcolm Baldrige; MediaTek silicon; MileStones; MINT; myOrders; NetMeeting; Nrisk; ODM; OEM; OJT; Operation Reviews; Outlook; P-Gates; PowerPoint; Primavera; Problem Reports; Product owner team lead POT ; MS Project; Project Reviews; Pronto; Q-gates; Qualcomm silicon; Quality Center; Quality Dashboard; Quick Test Pro; R&D Backlogs; Release Scenario Planning; Ruckus Wi-Fi; SCAMPI audits; SCRUM; S-Curve; SEI; Sharenet-IMS; Standards Certification; Success4U; Testability analysis; Texas Instrument silicon; Train-the-Trainer; ULTIMA; WebEx; Windows XP; Windows 7; Windows 8

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