Customer Service Technical Writer

Jill T. Nall

Maintenance Specialist (Nuclear)

*** *** ****** **, ******* AL 35758-6906

********@*****.*** 256-***-****

Profile

Results Driven I’m a highly motivated self-starter with a wide variety of skills.

Dedicated &

Goal Oriented I am accustomed to working with a diverse group of people and producing results precisely and efficiently.

Work Experience

Browns Ferry Nuclear Plant, Athens, AL – Procedure Writer

06.2014 – 04.2016

Member of Procedure Upgrade Project (PUP), part of NRC commitment integral to success of BFN. Most recently with Extended Power Uprate (EPU), processing Design Change Notice (DCN) impacts on procedures. Involved in every step of High Level procedure production process, from research to creating and editing critical procedures, while maintaining Nuclear Power Group (NPG) standards. Trained and mentored new hires and coworkers on procedure Writer’s Manual standards. Experienced with procedures in the following disciplines: Mechanical Maintenance, Instrument Maintenance, Electrical Maintenance, I&C, Chemistry, Engineering, Operations.

Thrivent Financial, Huntsville, AL – Office Professional

06.2009 – 03.2014

Provided customer service, correspondence, research, created and executed letter campaigns, created and edited reports, filing, faxing, proofreading, customer calls (initiation and follow-up), mailings, calendar maintenance and appointment scheduling, data entry, spreadsheet creation, word processing.

Yarn Expressions, Huntsville, AL – Manager & Class Instructor

1995 –2010

Developed bi-annual class curriculum including written class catalog, coordinated work schedules of 10 employees, designed and produced written class materials including detailed instructions created for a wide range of skill levels, provided customer service and sales transactions.

Other Relevant Experience – Technical Writer, NCR, Financial System’s Division, Dayton, OH

Worked for 2 years performing everything from end-user instruction manuals to guides for programmers. Trained and mentored new hires. Worked as part of a cross-functional team with both internal and external contacts. Created highly readable documents by gathering information from Subject Matter Experts (SMEs) and editing the information to correct grammar, punctuation, and spelling without changing intent.

Education

Procedure Professionals Association - PPA Writer Certification: 2014

Yuba College, Marysville, CA – Associate of Computer Science: 1985

West Virginia University – Bachelor of Science - Journalism: 1981

Skills

Technical Nuclear Plant Security Clearance and Radworker Training, Business applications: (BSL, Maximo, Microsoft Template), PCRS Database, NER, Microsoft Office Suite, Lotus Notes, Salesforce, Send-Out Cards, DreamWeaver, PHPList

Personal Leadership, critical and logical thinking, verbal communication, team-work, problem solving, conflict resolution, patience

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