Customer Service Representative

AMANDA FISHER

**** ******** *. **. ************, IN 46219 C: 317-***-**** **********@*****.***

Career Overview

Dedicated Office Coordinator motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Proficient in all Microsoft applications

Energetic work attitude

Customer service expert

Active listening skills

Seasoned in conflict resolution

Sharp and creative problem solving skills

Courteous demeanor

Adaptive team player

WORK EXPERIENCE

June 2015-Present

Office Coordinator, The Indiana Mentor Network/IFCS

Support Managers, Directors, Executives and Officers with daily administrative duties, including scheduling, travel planning, and routine correspondence.

Coordinate work performed and plans, organizes, delineates and schedules duties and responsibilities of office or department staff.

Assures that all appropriate training and continuing in-service training instruction is received by all assigned personnel as needed.

Coordinate the administrative functions for the department such as billing, accounting, payroll and other related activities, as needed.

Develop systems/reports which guide and support administrative operations, as needed.

Assist in preparation and maintenance of contracts and contract proposals.

Coordinate space planning and lease formalities.

Coordinate operational matters such as building maintenance/repair, office equipment and purchasing. Maintains and develops relationships with vendors, including getting quotes.

Organize, plan, and attend department/program meetings, retreats, trainings and events, as required.

Assist with Human Resource related tasks including interviewing, hiring, orientation, and training and performance evaluations, processing paperwork and maintaining employee records.

Maintain databases such as Network’s Census system, iServe, and Kidtraks.

Process and maintain payroll and invoices/account payables for all disciplines within the office or department. Investigate all discrepancies and resolve all payroll problems. Perform timekeeper responsibilities for assigned employees as required.

Act as central contact for disseminating information from departments, offices, states and regions.

Provide backup support for administrative staff covering the phone and other duties as needed.

Perform other related duties and activities as required.

Apr 2012 to June 2015

Customer Service Representative, HD Supply Maintenance Facilities

Liaison between customers, sales representatives, and warehouse employees.

Responsible for meeting individual and team goals on a monthly basis.

Responsible for answering and processing inbound calls in a timely manner.

Guaranteed positive customer experiences and resolved all customer complaints.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Established customer loyalty by placing follow-up calls for customers who reported product issues.

Achieved customer satisfaction rating of 99.44% within three months, exceeding the corporate target.

Oct 2007 to Apr 2012

Help Desk, AT&T

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate manner.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriated changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

EDUCATION

May 1991-June 1995

Diploma, Pike Highschool

2002

Associate of Arts, Business Management, Phoenix University

Contact this candidate