Customer Service Representative

LaShawn Bennett

Summary

Excellent customer service representative with good listening skills and helpful creative ways to resolve conflicts with customers and coworkers when needed. An expert communicator who is able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.

Work Experience

BP Oil - Florence, SC

Assistant Manager ( 2 locations )

March 2014 – present

Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash, and shortages.

Determines stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage.

Oversee and control all funds. Gas Station Managers must plan, schedule, supervise, and ensure that all Gas Station Attendants adhere to store policies and procedures.

HM Solutions – Florence, SC

Maintenance Tech

January 2013 - July 2013

Reliable, motivated, detail-oriented person who works well individually or as a team performing cleaning services.

In addition to light maintenance and janitorial services, duties may include emptying trash receptacles, checking restrooms, and restocking supplies.

A positive “can-do” attitude at all times.

West Oil – Florence, SC

Customer Associate

May 2009 – January 2012

Responsible for cashiering, collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts.

Order stock, and price and shelve incoming goods, and provide assistance and customer service.

R&R Carpet - Florence, SC

Maintenance Tech –

May 2009 – January 2012

Basic janitorial duties to include: cleaning most areas of the building, especially the bathrooms, elevators and other public areas.

Responsible for stocking bathrooms and kitchens with basic paper and cleaning supplies.

Some maintenance-related responsibilities such as changing light bulbs or the filters in heating and cooling systems, or even making minor repairs.

Responsible for ordering cleaning supplies and reporting the need for building repairs to supervisors.

Hilton Worldwide, Manhattan NY

Customer Service Specialist

February 2007- January 2011

Performs mostly clerical duties

Worked under the direct supervision of the hotel manager.

Greets guests, answers phone calls, handles mail, replies to email and sometimes even works on filing and billing.

Performs a wide array of tasks that can change on a daily basis.

Shell Petroleum

Customer Service Representative

January 2004 – March 2007

Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash, and shortages.

Determines stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage.

Oversee and control all funds. Gas Station Managers must plan, schedule, supervise, and ensure that all Gas Station Attendants adhere to store policies and procedures.

Education

High School graduate - Long Island City NY.

Skills:

Microsoft Office/ Word – Excel * Windows 7/8 * Lotus * Ten Key Pad

Contact this candidate