SUSAN A. TAYLOR, MS, CDM, CFPP

**** ******* ****** *****

Raleigh, North Carolina 27612

acwply@r.postjobfree.com

919-***-****

EXPERIENCE & ACHIEVEMENTS

NATIONAL RESTAURANT ASSOCIATION

ServSafe 9/11/2020

Certified ServSafe Instructor and Registered ServSafe Exam Proctor 9/14/2018

WILSON COMMUNITY COLLEGE

Culinary Adjunct (2016-present)

Teach future culinary professionals Methods of Purchasing and Introductory to Nutrition

STARBUCKS

Barista (2015-present)

TAYLOR FINANCIAL CONSULTANTS, INC.

Office Manager (1995 – 2005) and (2011-2015)

Negotiate cable, office furniture, supplies, and printing costs three new offices in the North Carolina territory

Manage all daily operations for this financial services firm affiliated with Raymond James Financial Services, Inc.

Coordinate caterers, planning schedules, travel arrangements, hosting and lodging for special guests and speakers

Manage customer communications to ensure customer satisfaction

Train new employees and stockbrokers and on computer applications, forms, and home office procedures

Utilize entrepreneurial attitude towards assignments by taking ownership of projects, delegating tasks and following the project through to completion

CHILD NUTRITION SERVICES

Child Nutrition Services, Manager (2006-2011)

Served as team leader with innovative problem-solving skills in support of government programs

Taught Federal NSB and NSLP meal pattern requirements to staff and students

Delegated responsibilities for food preparation, daily cleaning, and HACCP guidelines

Managed daily food service operations, work teams, and distribution of food

Balanced budgets to ensure cafeteria’s be financially solvent ever year; Ranked in the top 5 school in for best financials in 2010 and first for best financials in 2011

Achieved goal of increased student participation in the NSB and NSLP through excellent customer service

Completed necessary classwork to be Serv-Safe certified

PNC ARENA

Server Arena Club Restaurant (2005-Present)

Train new employees to delver excellent customer service and understanding of company regulations

Manage communications between guests and chef to ensure 100% guest satisfaction

NORTH CAROLINA STATE UNIVERSITY

Assistant, University Dining, Catering (2005 – 2006)

Coordinated preparatory work for special campus events including football games and luncheons on campus

Ensured that inventory and supplies were sufficient for campus events

BRUEGGER’S BAGELS

Assistant Manager (1993-1994)

Trained new employees on cashier, baking, food preparation, proper food handling and customer service

Ensured policies and procedures were being followed by all employees

APPLEBEE’S, Inc.

Assistant Manager, Bar Manager, Kitchen Manager (1990-1993)

Directed employee orientation, training, and follow-up

Supervised front of house staff

EDUCATION

THE SAGE COLLEGES

Dietetic Intern

EAST CAROLINA UNIVERSITY, Greenville, NC

Masters in Nutrition

APPALACHIAN STATE UNIVERSITY, Boone, NC

Bachelor of Science in Communications

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