Customer Service Manager
Resume:
SUSAN A. TAYLOR, MS, CDM, CFPP
Raleigh, North Carolina 27612
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EXPERIENCE & ACHIEVEMENTS
NATIONAL RESTAURANT ASSOCIATION
ServSafe 9/11/2020
Certified ServSafe Instructor and Registered ServSafe Exam Proctor 9/14/2018
WILSON COMMUNITY COLLEGE
Culinary Adjunct (2016-present)
Teach future culinary professionals Methods of Purchasing and Introductory to Nutrition
STARBUCKS
Barista (2015-present)
TAYLOR FINANCIAL CONSULTANTS, INC.
Office Manager (1995 – 2005) and (2011-2015)
Negotiate cable, office furniture, supplies, and printing costs three new offices in the North Carolina territory
Manage all daily operations for this financial services firm affiliated with Raymond James Financial Services, Inc.
Coordinate caterers, planning schedules, travel arrangements, hosting and lodging for special guests and speakers
Manage customer communications to ensure customer satisfaction
Train new employees and stockbrokers and on computer applications, forms, and home office procedures
Utilize entrepreneurial attitude towards assignments by taking ownership of projects, delegating tasks and following the project through to completion
CHILD NUTRITION SERVICES
Child Nutrition Services, Manager (2006-2011)
Served as team leader with innovative problem-solving skills in support of government programs
Taught Federal NSB and NSLP meal pattern requirements to staff and students
Delegated responsibilities for food preparation, daily cleaning, and HACCP guidelines
Managed daily food service operations, work teams, and distribution of food
Balanced budgets to ensure cafeteria’s be financially solvent ever year; Ranked in the top 5 school in for best financials in 2010 and first for best financials in 2011
Achieved goal of increased student participation in the NSB and NSLP through excellent customer service
Completed necessary classwork to be Serv-Safe certified
PNC ARENA
Server Arena Club Restaurant (2005-Present)
Train new employees to delver excellent customer service and understanding of company regulations
Manage communications between guests and chef to ensure 100% guest satisfaction
NORTH CAROLINA STATE UNIVERSITY
Assistant, University Dining, Catering (2005 – 2006)
Coordinated preparatory work for special campus events including football games and luncheons on campus
Ensured that inventory and supplies were sufficient for campus events
BRUEGGER’S BAGELS
Assistant Manager (1993-1994)
Trained new employees on cashier, baking, food preparation, proper food handling and customer service
Ensured policies and procedures were being followed by all employees
APPLEBEE’S, Inc.
Assistant Manager, Bar Manager, Kitchen Manager (1990-1993)
Directed employee orientation, training, and follow-up
Supervised front of house staff
EDUCATION
THE SAGE COLLEGES
Dietetic Intern
EAST CAROLINA UNIVERSITY, Greenville, NC
Masters in Nutrition
APPALACHIAN STATE UNIVERSITY, Boone, NC
Bachelor of Science in Communications
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