IDA D. ALLEN

** ***** ******, **** *, Foxboro, MA 02035

857-***-****

acwplq@r.postjobfree.com

SUMMARY

Experienced Bilingual (Spanish) Human Services professional with extensive training in Counseling;

Prenatal, HIV/AIDS education, and overall Case Management; and Community Outreach. Possess excellent oral and written communication and interpersonal skills with emphasis on Diversity. Skilled problem solver able to facilitate effective solutions through analysis and practical application. Team player able to efficiently navigate fast-paced, high-traffic, multitasked work environments.

AREAS OF EXPERTISE

Case Management, Customer Service, Client Relations

Provide case management services for prenatal and parenting teens, youth, parents, and women.

Coordinate needed services: HIV/AIDS education, insurance/medical coverage, substance abuse services, smoking cessation, Healthy Start, WIC, and housing programs.

Create and implement family reunification plans prior to DSS intervention.

Document client progress and changes according to agency-specific policies.

Support Individuals in the Adult Foster Care program (AFC); working along with Mass Health regulations and clinical team with individuals in a community setting.

Clinical

Provide one-on-one counseling within a group or individual home setting, serving seniors,

adolescents, and children through a comprehensive network of services.

Assist in family reunification process during adolescent stay while in program.

Outreach

Provide program mission to clients during outreach to homes, churches, schools,

and community centers.

Conduct surveys on the health status of the community and develop relations with community residents/community organizations.

Program Development

Collaborate with health centers and community organizations to develop educational

workshops and classes focusing on childbirth and parenting skills.

Use information attained at clinical meetings, training, and case conferences to develop workshops.

Referral Source, Substance Abuse Counseling, Domestic Abuse Advocate

Refer clients to appropriate resources: crisis intervention specialists, community resources,

childcare, domestic violence, counseling, education, and pediatric programs.

Advocate and act as a liaison for clients using community programs.

PROFESSIONAL POSITIONS

Care Manager, Adult Foster Care, Delta-T (temp agency), Brockton, MA 6/2014- Present

Bilingual Case Manager, Central Boston Elder Services, Boston, MA 5/2013 – 2/2014

Temporary Employee, Delta-T Group Temporary Agency, Newton, MA 8/2011 – Present

Intern Clinician, STARR Program (Adolescent Program), Attleboro, MA 2/2011 – 7/2011

Addiction Specialist Clinician, Highpoint (Men’s Program) Brockton, MA 4/15/2009 – 11/2010

Social Worker, Department of Social Services, Arlington, MA 11/2007 – 06/2008

Substance Abuse Case Manager, Pine Street Women's Inn, Boston, MA 08/2006 – 11/2007

Social Worker, Roxbury Multi-Service Center, Boston, MA 09/2006 – 11/2007

Child and Family Domestic Violence Program Coordinator, 4/2004 – 9/2006

The Second Step, Newton, MA

Case Manager, Boston Health Care for the Homeless, Boston, MA 2000 – 2004

Family & Child Support Home Health Visitors, 1998 – 2000

Dorchester House -Dorchester, MA

Prenatal Outreach Case Manager/Health Educator 1994 – 1998

Dimock Community Health Center, Roxbury, MA

Intensive Family Intervention, La Alianza Hispania, Inc., Roxbury, MA 1993 – 1994

Community Health and Outreach Worker, 1992 – 1993

Codman Square Health Center, Boston, MA

Case Manager, Department of Public Welfare, Boston, MA 1985 – 1991

Analytical Support Technician, The New England, Boston, MA 1980 – 1985

EDUCATION AND CERTIFICATIONS

Degrees:

Master of Education - Counseling Psychology, Cambridge College, Cambridge, MA

Bachelor of Arts - Human Services, Springfield College, Springfield, MA

Studied Sociology and Spanish, University of Massachusetts, Boston, MA

Certificates:

Parent-to-Parent, Comprehensive Outreach, Health Education Outreach,

Teen Parenting and Family Counseling, Community Health Education Center, Boston, MA

Smoking Cessation and Diabetes Prevention, The Boston Medical Foundation, Boston, MA

Family Nurturing Program Specialist, Dorchester House, Dorchester, MA

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