Customer Service Sales

Traniqua Montgomery

Entrepreneur

North Chicago, IL

********.**********@*****.*** - 267-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Deli Associate

Shoprite (Browns) - Philadelphia, PA - July 2015 to Present Accomplishments

Always making customers happy and selling our deli products. Skills Used

Critical Thinking,Communication, Customer Service

Barista

Cosi - Philadelphia, PA - September 2014 to March 2015 Greeted all customers and develops a rapport with customers by learning their names, favorite drinks and food items, Cash handling.

• Verbally receives and calls back customer orders in a friendly manner.

• Reports all customer complaints to manager on duty.

• Responds proactively to prevent customer service situations.

• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

Sales Representative

Millennium Sales - Mount Laurel, NJ - August 2012 to June 2014 Present and sell company products and services to current and potential clients.

• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.

• Follow up on new leads and referrals resulting from field activity. Personal Assistant

Dollar Car Sales - Arlington, TX - November 2010 to February 2012 Automotive Receptionist/Sales Assistant

• Greeting the showroom customers and assisting them by providing the information needed, or referring them to the correct staff member.

• Operating the telephone switchboard by answering incoming calls, transferring callers to appropriate personnel, taking messages, and using the paging system.

• Documenting customers who come into the dealership, noting basic demographic information, and contact information.

Customer Service Team Leader

Contemporary Services Corporation - August 2011 to January 2012 Deal directly with customers either by telephone, electronically or face to face

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

EDUCATION

High school or equivalent in General Sudies

South Shore Community Academy - Chicago, IL

2001 to 2004

SKILLS

Customer Service (10+ years), Cash Handling, Microsoft Word, Multitasking, Computers, Customer Service

(10+ years)

ADDITIONAL INFORMATION

Computer Skills:

Proficient knowledge of Microsoft Word, Excel, PowerPoint, Quickbooks, Microsoft Outlook and Internet Applications

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