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Customer Service Supply Chain

Location:
Lagos, Nigeria
Posted:
September 21, 2016

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Resume:

Okechukwu Ikeh

Street No: * Baba Alasa Street. Satellite Town Lagos, Nigeria

Email address: acwpke@r.postjobfree.com

+234**********, +234**********

PERSONAL AIM

A Masters graduate in Global Logistics and Supply chain management with experience in the Logistics and Supply Chain industry looking to develop a role in the field of Logistics and Supply Chain and also to acquire new ideas with a capability to meet set goals for the development and uplifting of your organization.

EDUCATION

2011-2012 Msc Global Logistics and Supply Chain Management

University of Huddersfield. Queensgate. HD1 3DH, United Kingdom.

2003-2007 B.Tech Transport Management Technology.

Federal University of Technology Owerri. Imo State. Nigeria.

1995-2001 8 WAEC Subjects (GCSEs)-grades A-C (including English and Maths).

Marist Brothers Juniorate, High School, Uturu Abia State. Nigeria.

PROFESSTIONAL QUALIFICATION

Chartered Institute of Logistics and Transport, UK. (2012)

Chartered Institute of Purchasing and Supply Chain Management (ongoing)

EXPERIENCE

2015-Till Date Shipping and Logistics Specialist. Siemens Nigeria, Pier Point Building 100 Adejose Adeogun Victoria Island. Lagos. Nigeria.

To ensure all such activities are fulfilled to customer requirements in agreed timescales.

Coordinating import, export activity by daily working with third party Customs broker.

Manage communications with relevant stakeholders and others that contribute to the project aims and delivery.

Provide input to Sales and marketing regarding preferred sales terms (INCOTERMS) and cost/pricing for logistics value add service operations.

Processing letters of credit, bills for collection, and other Trade related transactions for Treasury.

Processing Form Ms for equipment import to secure Certificate of Capital Importation.

Processing all Form M and Form A transactions including managing NCC and NOTAP submissions.

Responsible for customs clearance process and evaluating broker’s performance to ensure the sufficient service provided and follow company’s and federal government compliance policy.

Scrutinizing invoices from the freight forwarders and certifies against established tariff rates.

Monitoring inbound and outbound freight.

Manage maintenance of freight payment, claims management, proof of delivery and associated individual site requirements to meet the daily in/outbound operational needs.

To ensure the logistic operation is fully complied with EHS to ensure the safety of Contractor, Road transportation, Loading, unloading, storage, shipping.

Supervising the creation of shipping documents for customs process (Commercial Invoice, Packing list, CCVO etc.).

Establishing a good communication with our bankers, vendors, partners and customers with related functions for daily incoming material, delivery and shipping products.

Responsible for establishing procedures for customs process.

Follow-up with forwarder to ensure timely clearance of import/export shipments.

Liaising with internal teams to ensure that all process are carried out at real time, in favour of the customers and company budget.

2013-2015 Shipping and Logistics Supervisor, Systems Marine Services Limited (Freight forwarding), Apapa, Lagos. Nigeria.

Checking import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.

Consolidating the planning related to shipments and customs clearance of goods.

Working with shipping companies for the release of their consignment.

Preparing carrying out and checking on the follow-up of import-export operations.

Directing or participating in cargo loading in order to ensure completeness of load and even distribution of weight.

Receiving information from the shipper.

Overseeing the smooth running of all logistics process in order for the client consignment to be delivered at real time.

Coordinating and arranging all documents used for import/export and clearing of consignment either in sea or air port.

Directing delivery trucks to shipping doors or designated marshalling areas, and help load and unload goods safely.

Liaising with various bodies like customs and others governmental regulating bodies in order to secure the necessary permits and relevant approvals.

Verifying incoming shipment against the original order and the accompanying bill of lading or invoice.

2012-2013 Procurement/Inventory Officer, University of Huddersfield. Queensgate. HD1 3DH United Kingdom

Procured goods and services at the right time, place, quality, quantity and at optimum cost within the company’s budget that ensured savings on expenditure.

Managed, issued and received materials and placed them in the correct locations.

Followed-up on clearing of all goods delivered from our suppliers and distributed them at the right location or department.

Liaised with user departments in regards to their requests, and delivery.

Carried out physical check to verify stock level against stock-out.

Raised request for purchase; generate update stock level printouts using excel software.

2009-2011 Shipping and Logistics Assistant, System Marine Service Limited (Freight forwarder), Apapa, Lagos. Nigeria.

Received information from the shipper.

Worked with shipping companies for the release of the consignment.

Evaluated all factor affecting international transit, including rate transit times, schedules, documentation processing, packing, customs clearance, delivery, statutory obligations, finance and insurance.

Performed office activities like; maintaining documentation, record keeping/filing system, including final Customs release documentation.

Coordinated and arranged all documents used for import/export and clearing of consignment either in sea or air port.

Liaised with various bodies like customs and others governmental regulating bodies in order to secure the necessary permits and relevant approvals.

Verified incoming shipment against the original order and the accompanying bill of lading or invoice.

Calculated Pre-Arrival Risk Assessment Report (PAAR) and Custom Duty.

2008-2009 T3 Communications Limited, Victoria Island, Lagos. Nigeria. (Post sale support Executive) (NYSC, Discharge no: A08/001357159)

Provide technical support post sale service.

Managing clients issues with both the technical and software tools.

Installation of push mail software on phone and computer and setting up contact centre for clients.

Developed excellent customer service skills when dealing with customers face to face and over the telephone.

Trouble shoots with clients via all means available given the right tools.

To escalate issues to the Team Manager in a pro-active fashion.

Deliver consistent and reliable customer service by being proactive in your dealings with customers and responding professionally in all situations.

2006-2007 Ekene Dili Chukwu Nig.Ltd.(Transportation), Oregun Ikeja Lagos. Nigeria. (Assistant Logistics Officer)

Ensured that all vehicles are in good order before embarking on a trip .

Supervised the distribution of the entire vehicle.

Ensured the vehicle licenses documents are renew at due time.

Accounted for carnets paper, proof of delivery and way bill number.

Checking the numbers of vehicle that was dispatched within some period (weekly or monthly).

Ensured efficient driver management of assets and liabilities of the company.

Maintained good record of diesel given to driver.

Conducted a weekly and daily inspection of the vehicle.

SKILLS PROFILE/

Excellent communication and interpersonal skills.

Possess excellent management skills and interpersonal and problem-solving abilities.

Excellent Customer relation skills.

Excellent numerical and negotiating skills.

Excellent organizational skills and ability to prioritize and meet deadlines.

INTERESTS

Love travelling and experiencing different cultures.

REFERNCE: Available on request.



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