Karen Duncan Objective

Exploring a position in quality assurance where over twenty

**** **** ***** ***** ** experience in leadership, organization,

Dr. N. problem-solving, and communication will be of value to

Carmel, IN 46033 operations.

317-***-****

(cell)

acwpgg@r.postjobfree.com.c

om

Core Qualifications

Extensive experience with Quality Management Systems

Self-starter needing little direct supervision

Comfortable working with all facets of operations

Able to initiate projects and see them to completion

Work Experience

Quality Engineer

1/2016 - Present Oerlikon Balzers, Rock Hill, SC

Follow APQP guidelines to perform PPAP submissions with all

required supporting documentation and process studies.

Maintain part-specific documents such as Control Plans and

PFMEAs as living documents with systematic reviews and

updates. Work with customers, who supply their tooled part

for coating, to determine acceptability criteria for

as-received material. Perform internal process and product

audits and create corrective actions as needed. Work with

cross-functional team during new project development.

Support and maintain the ISO/TS 16949 Quality Management

System. Manage, train, and coordinate activities of two

Quality Coordinators.

Senior Quality Engineer

11/2013 - 10/2015 Eaton Crouse-Hinds, Meadow Lands, PA

Created and implemented new Quality Management System in

order to successfully achieve ISO 9001:2008 certification.

Developed Inspection plans at receiving, first article, and

in-process stages to validate and document product

acceptability and create corrective action as needed.

Manage SAP Quality Notification system for root cause

analysis and corrective actions concerning customer

complaints using various problem-solving tools such as

Fishbone Diagram, Pareto Charts, and Histograms. Conduct

cross-functional meetings to monitor and reduce production

scrap. Create reports concerning quality metrics and

report on goals and countermeasures. Create work

instructions and workmanship standards and train operations

personnel to those documents. Work with cross-functional

team to create and maintain product family PFMEAs and

Control Plans. Take corporate directive of Eaton Quality

System and develop plant-level documents and training to

meet those policies. Assist and support sister plants

within the division to conduct ISO 9001:2008 audits,

address customer complaints, implement process

improvements, and perform supplier audits. Responsible for

supporting three floor inspectors on daily quality issues

including receiving inspection and product inspection

rounds. Additionally, hired and managed efforts of two

quality engineer contractors during the ISO preparation

time period, which was approximately seven months.

Quality Engineer

1/2011 - 7/2013 Cooper B-Line Industries (Eaton),

Sherman, TX

Performed cross-functional root cause analysis (8-D) to

respond to customer complaints in a timely manner and

ensure verification of effectiveness. Reacted to daily

production concerns relating to product acceptability and

process control and worked with engineering/manufacturing

personnel to create manufacturing/testing improvements.

Directed and coordinated problem-solving training (8-D and

5-Why) for shop floor personnel. Communicated with vendors

and issued supplier corrective actions. Created work

instructions and workmanship standards and trained

operations personnel to those documents. Performed internal

audits and took corrective actions on deficiencies. Was

ISO on-site coordinator responsible for developing and

implementing training, processes and procedures following

guidelines and requirements of ISO 9001:2008. Responsible

for coordinating activities of four inspectors at receiving

and production floor.

Technical Writer

11/2001 - 12/2007 Diversified Systems, Inc.,

Indianapolis, Indiana

Responsible for the control and maintenance of the document

control system including writing, updating, and

distributing work instructions, procedures, and controlled

documents for an ISO 9001, ISO/TS 16949, TL 9000, AS 9100

Rev B, and MIL-PRF-31032/1 certified company. Assisted in

auditing current procedures to verify effectiveness of

document. Prepared for third-party audits by assisting

Quality Assurance Manager in shop audits. This job was

performed on a part-time basis averaging 25 hours a week.

Quality Engineer/Quality Assurance Manager

3/1991 - 5/1999 Diversified Systems, Inc., Indianapolis,

Indiana

Responsible for the development and implementation of a

printed circuit board manufacturing company's quality

system to ensure product quality and its continuous

improvement. Managed inspection department of 15

inspectors and supervisor to ensure daily compliance to

in-process and final product acceptance criteria per IPC or

customer standards. Managed calibration personnel to

maintain in-house calibration system. Acted as liaison

between incoming receiving inspection and vendors to submit

supplier corrective action and was responsible for the

timely closure. Responsible for issuance of corrective

action for internal process improvement and verified for

effectiveness of actions taken. Prepared for external

compliance and certification audits (ISO 9001; ISO/TS16949;

TL 9000; AS 9100 Rev B; MIL-PRF-31032/1) and coordinated

efforts to address corrective action, as needed. Prepared

PPAP submissions for part approvals. Managed document

control system to issue, distribute, and maintain

controlled documents both of internal and external sources.

Participated in cross-functional teams involving

engineering, manufacturing, and sales to address customer

complaints and to promote process improvements. Analyzed

monthly process indicators such as yield and customer

returns to improve customer satisfaction. Participated in

in-house green belt/six sigma classes. Responsible for two

supervisors, one calibration technician, and up to twelve

inspectors across three shifts.

Education

8/1985 - 5/1989 Purdue University, West Lafayette, Indiana

Bachelor of Science Degree in Organizational Leadership and

Supervision from Purdue University's School of Technology

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