Customer Service Pharmacy Technician
Resume:
KAREN REID, CPhT
Irvine, CA *****
******@*****.***
Certified Pharmacy Technician
Highly experienced and reliable with proven expertise in performing all aspects of pharmacy services while maintaining high standards of quality assurance and customer service. Strong working knowledge of medical / pharmacy terminology, weights and measures, and pharmacy math. Maintains compliance with HIPAA guidelines, government regulations, and company policies. Excellent organizational skills, multi-tasks successfully in high volume, changing environments. Performs with complete accuracy and a high degree of speed. Works well on teams and independently to accomplish tasks with little supervision. Consistently recognized by customers and managers for providing excellent customer service.
Specialized Skills
Customer Service
Third Party Formulary
Kirby-Lester Counting
HIPAA Compliance
Bubble Packing
Proprietary Software
Troubleshooting
Inventory Control
Data Entry / Types: 30 wpm
Specialized Training / Certification / Licensure
License: CphT, Pharmacy Technician Current, November, 2014
License: Pharmacy Technician (ID: tch3184), STATE OF CALIFORNIA Current, November, 2014
Certificate: Medical Claims and Billing, AT HOME PROFESSIONALS
Certificate: Medical Transcription, STRATFORD CAREER INSTITUTE
Professional Experience
Certified Pharmacy Technician 1989-Present
CVS PHARMACY(formerly FHP, Talbert Medical, Network Pharmacy, Long’s Drugs, Yorba Linda, CA
Long term employment throughout multiple corporate buyouts. Reports directly to Registered Pharmacist.
Provides accurate, safe and timely delivery of prescriptive medications to customers.
Accurately performs all facets of prescription processing within company time standards; logs patient data, verifies coverage, fills prescription, submits prescription for QA, receives payment.
Communicates with insurance payors to investigate coverage denials; communicates information to customer; communicates with physician to secure formulary replacement when necessary.
Conducts inventory control; orders medications through wholesalers.
Prepares and submits insurance forms (electronically and manually) for payment.
Processes cash and credit transactions.
Recognized consistently by customers for providing excellent, attentive customer service.
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