Manager Customer Service

Matthew B. Williams

**** ****** * ■ Austin, Texas 78731 ■ 832-***-**** ■ **********@*****.***

Construction Management

Objective

-“To advance my career while being of service to those I work with while developing my skills and aptitudes” Competencies

- Quality communication - Conflict resolution

- Leadership - Organization

- Relationship management - Quality control

- Problem solving - Ownership mentality

Qualifications Summary

■ Completed several safety training courses

■ Track record of delivering a quality product in a timely manner thus far in my career in all industries

■ Fluent in take-off computer software programs

■ Experience working with as well as motivating, teaching and leading employees by positive example and demonstrating an excellent work ethic

■ Fluent in excel spreadsheets

■ Experience owning and managing a business

■ Experience in all managerial facets and coordination of catering events of 100+ people

■ Completed several training programs

Education History

■ Texas Scholar- Foster High School, August 2000- May 2004

■ Studied Business Management- University of Mary Hardin- Baylor, August 2004- January 2006

■ Studied General Business- Houston Community College, January 2006- January 2008

■ Studied Applied Science- Le Cordon Bleu College of Culinary Arts, January 2008- August 2009

■ Real Estate Certification - Lamar Institute of Technology, January 2013- May 2013 Professional Experience

Construction Manager: March 2015- Present. Pinnacle Construction. Houston, TX

Oversaw and directed construction projects for the conception phase to completion

Built multi-story townhome type units in a high density urban setting

Coordinated all subcontractors and workers to complete projects in the most timely fashion possible

Acted as a liaison between the company and client while demonstrating a high degree of professionalism and integrity

Kept up to date with all industry safety practices

Met or exceeded most conditions for contractual performance

Mitigated risk and used problem solving capabilities to bring solutions to a variety of issues related to all areas of the construction process

Assistant Construction Manager: October 2014 - March 2015. Darling Homes. Houston, TX

■ Worked directly with Construction Manager to meet deadlines and actively solve problems as they arose

■ Scheduled, managed, and performed quality control across all areas of new home construction

■ Serviced home warranties by adhering to warranty guidelines, providing excellent communication, and outstanding workmanship

■ Maintained a 90% completion rate of home warranty service requests within the 1st 14 days Assistant Estimator: February 2012- September 2014. Project Cost Resources. Richmond, TX

■ Take-off reporting to lead estimator across all disciplines of commercial construction

■ Drawing maintenance and inspection

■ Spreadsheet development and analysis

■ Generation of bid packaging

General Construction: September 2010- February 2012. Dudley & Sons Construction. Baton Rouge, LA

■ Demolition and reconstruction across all trades in rehabbing older/foreclosed homes. Including drywall, tile, flooring, plumbing fixtures, electrical fixtures, cabinetry, carpentry, roofing and landscaping

■ Painting and complete cleanout projects

■ Scheduling of contractors, materials procurement and quality control inspections

■ Worked as necessary to meet deadlines including 70-80 workweeks Kitchen Manager: July 2009- September 2010 Fisherman's Wharf/Landry's Corp. Galveston, TX

■ Brought new ideas and constructive solutions to the management team regarding ongoing issues with the company

■ Reduced food cost through bargaining with vendors

■ Completed extensive 10 week management training program.

■ Scored 90% or better on all test administered in training program

■ Developed cost effective daily specials

■ Helped the restaurant maintain a food cost of less than 23%

■ Implemented waste tracking and made improvements to cut back on wasted food

■ Gained extensive knowledge of systems-in-place and their importance to successful kitchen Kitchen Manager: August 2009- July 2010. Cabo Bar. Seabrook, TX

■ Established two new menus with the second having over 45 menu items while maintaining a 34% food cost and minimal waste

■ Increased food related business from an average of $6300.00 per month as of August 2011 to $28,000 per month as of July 2012

■ Established numerous quality controls to ensure a consistent product was being sold

■ Turned an unprofitable kitchen into a profitable, successful and smooth operation

■ Managed a kitchen staff of 14 people

■ Increased food sales on "Cabo Steak Night" from an average of $400.00 to an average of $2200.00. While increasing overall business (including bar) from an average of $3800.00 to an average of $7,700 on the same night

■ Kept accurate records of all food related transactions

■ Cabo's food was featured on the cover of The Scene magazine in July 2012 Lead Line Cook: January 2008- August 2009. Mandola's Italian Market. Austin, TX

■ Learned proper organization of successful high volume kitchen

■ Worked every BOH position efficiently and clean on a regular basis including expo during peak business hours

■ Learned extensive knowledge about the Italian cuisine Owner/Operator: March 2006- January 2008. Williams Landscape, LLC. Richmond, TX

■ Experience in design, estimation, and execution of all sizes of landscaping projects

■ Maintained records, P & L statements and payroll

■ Extensive insight into business management and customer service

■ Gained valuable sales experience

Extracurricular

■ Volunteer at multiple community outreach programs

■ Was a member of a 2004 NCAA National Finalist Football team

■ Was awarded Mr. Foster High School and Best Personality in High School

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