Customer Service Manager
Resume:
Sara Iles Kadir
Dayton, TX 77535 *************@*****.***
Property Manager
An accomplished professional with seven years of property management experience and a proven track record of increasing occupancy rates and lowering expenses. Skilled supervisor able to effectively train and motivate staff. Technologically savvy, proficient with MS Office, Yardi, One-Site, and credit retrieving systems.
Areas of Expertise
Staff Training & Leadership
Rent/Pricing Strategies
Cost Control
Financial Management
Customer Service
Resident Retention
Marketing Management
Operating Budgets
Preventative Maintenance
Professional Experience
HVHC, Baytown, TX 2013 – Present
Retail Supervisor
Oversee retail staff and coach sales associates.
Implement and maintain effective merchandising standards, ensuring attractive product displays.
Promote customer service by encouraging positive interactions, resolving issues quickly and effectively.
Manage daily opening and nightly closing processes.
THE TIPTON GROUP, Conroe, TX 2010 – 2012
Property Manager, Autumnwood Apartments
Built and supervised a high-performing team, including hiring, training, and evaluating.
Managed monthly financials and maintained budget expenditures, exceeding budgeted NOI goals.
Created and implemented innovative marketing campaigns, including move-in specials.
Increased occupancy rate from 82% to 95% and lowered vacancy turnover.
BH MANAGEMENT (Acquired property from Henry S. Miller in 2009) Pasadena, TX 2009 – 2010
Property Manager, The Park on Burke
Maintained property rentals by advertising and filling vacancies, overseeing all marketing activities.
Hired and supervised staff, and managed vendor relations.
Maintained an occupancy rate of over 90%, with high resident retention rates.
Managed a project to remodel building exteriors and consistently came in under budget.
Henry S. Miller, (Acquired property from Dalcor in 2007) Pasadena, TX 2007 – 2009
Property Manager, The Park on Burke
Built and supervised a high-performing team, including hiring, training, and evaluating.
Managed a full exterior and interior rehab
Increased occupancy from 77% to 99% and received a Most Increased Occupancy Award
DALCOR, Houston, TX 2004 – 2007
Assistant Property Manager, Bay Place and Bay Crest Village
Prepared deposits and reports, and maintained receivable and collection ledgers.
Screened clients, rented apartments, and prepared leasing documents.
Streamlined processes by developing a bookkeeping system to track accounts and monitor collections.
Education
Accounting Coursework, Lee College, Baytown, TX
Computer Science Coursework, Navarro College, Corsicana, TX
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