Sales Engineering

LAWRENCE LAYNE MILLER

Business, Operations, Engineering, Quality and Project Management Professional

**** ********* *****, ********* ***** 76017

Cell: 817-***-****

************@*******.***

Professional Summary

Action driven and results oriented business operations, manufacturing, engineering and quality management professional with a strong business acumen and extensive experience in diversified business sectors. Heavy experience & strong skills in operations management, sales and customer service/support, manufacturing, engineering, production and quality control. Successful leader with effective communication skills, confident business style & demeanor. Easily adaptable, can function in variable and changing environments and business cultures. Experienced in strategic planning, change management, cost reductions and alternative measures. Corporate leadership roles with various types of operations with oversight in driving new business growth and development, implementation of new business directives and strategies. Advanced skills and diversified industry experience in executing performance improvement initiatives, trouble-shooting and implementing new processes & methodologies. Proven track record in new part/product sales, development, manufacturing and program/project management. Experienced in establishing and managing strategic alliances/partnerships, joint ventures and long term contracts(domestic and international partners and suppliers). Background in managing quality concerns/programs as well as being a change agent for continual improvement-develop and drive LEAN initiatives(engineering, quality and manufacturing concerns).

Core Competencies

• Project/Production Management

• New Product Design, Development, Mfg.

• CAD/CAM & Reverse Engineering

• New Business Operations Setup & Mgt.

• Repair Center Mgt.(Turbine/Pump/Auto)

• ERP/MRP-SAP & related systems

• Warehouse/Inventory Control & Logistics

• Customer & Supplier Relations/Sales

• Prototyping/Custom Fabrication

• Cost Reduction & Continuous Impt.

• Purchasing/Materials Management

• ISO9001/ISO14001/AS9100/TS16949

• Six Sigma/LEAN/FEMA's/RCA/DMAIC

• Corporate P & L/Cost analysis

• Business-Enterprise Management

• Quality and Safety Systems Mgt.

Skills Overview

• ACAD (AutoCad)

• Inventor Pro

• Solidworks

• Catia V5-R21

• 3D/Solid Modeling

• Mastercam X8/X9 & Instructor-Lincoln Tech

• Various CAD/CAM software/systems

• Microsoft Office Suite

• MIS/MES/SAP & related systems

• FAR’s/MIL-STD’s

• MRB/QRB Leader

• Multimedia & Videoconferencing

• International Corporate Business Negotiations

Professional Experience

Ahlers Aerospace, Inc./Universal Precision LLC(Machine Shop), Hurst, TX 03/2015 – 07/2016

QC/QA Manager-Ahlers Aero

Operations Manager-Universal Precision(11/2015-current)

Management of AAI Quality Department, direct and manage quality activities of the business. Includes quality functions and concerns the various business areas, which includes; design and development, manufacturing and repair of aircraft related instruments, sensors and aircraft control and power related devices. Universal Precision Operations Manager responsibilities consist of complete operations management of the business.

• Oversee Quality Department functions and business related activities regarding the Quality Management Systems(AS9100C, ISO9001:2008, FAA 14 CFR Part 21).

• Coordinate and interface with customers and supplier regarding quality concerns; inspections, audits, product control, NCR’s, CA’s and all related matters.

• Directed and oversaw implementation and certification activities of company’s QMS to ISO 9001:2008 and AS9100C(certified on first audit with zero non-conformances( Perry Johnson Registrar).

• MRB team leader; coordinate all activities of reviews and dispositions, interface with all relative departments and staff, collaborate and negotiate with customers and suppliers for resolutions and corrective actions.

• Operations management of CNC Machine Shop; responsible for quotes, production, scheduling, QC, inventory, maintenance, tooling, customer and supplier control and management(E2 ERP).

• Member of Executive Management Team, direct and provide input to company leadership regarding quality and QMS related activities and business matters.

AFC Enterprises-Lawrence Miller, Arlington, TX 09/2013 – Present

Independent Consultant for business (mfg.) enterprise, engineering, manufacturing operations

Present alternatives and specific business strategies based on the business needs, concerns and objectives of clients for improving, modernizing and/or optimizing operations. Identify and assist in implementing realistic alternatives for improving operational support in the areas of engineering, quality and manufacturing performance. I can provide direct support with operations staff for and during implementation of improved support activities/methodologies, new hardware and software selection and implementation, optimization of Quality Management Systems (QMS) and other modern business, manufacturing and quality program applications. Evaluate business operations and management systems and propose new or more efficient ERP/MRP systems where businesses may not have the right tools and/or controls in place for effectively measuring and tracking variables import to business and enterprise operations for maximizing assets, proper realization of production variables, actual cost of quality and overall profitability.

Bailey Tool & Mfg., Duncanville, TX 2013 – 2014

Manufacturing Manager

Operations management of Machining(production) and Tool & Die manufacturing division of the business(Duncanville facility). Oversight of manufacturing concerns and facility support functions, monitoring/control of production, track and measure output against targeted objectives. CNC programming management(Mastercam-Lathes, Machining Centers, Lasers). Inventory and tooling management control. Assist with sales(quotations) and direct customer support-existing, new & developmental products.

• Directed production scheduling and planning procedures for best mfg. processes in relationship to internal machining and personnel support capabilities.

• Coordinated manufacturing concerns with other manufacturing managers and support staff regarding scheduling and manufacturing demands.

• Customer & supplier relationship development and support(new and existing).

• Interfaced with Engineering and Quality departments ensuring operational demands were met and responsibilities of product conformance and quality maintained.

• Reinforced company policies and procedures, followed proper protocol to ensure safety standards are met and safe working habits followed.

Weatherford Aerospace Inc. Weatherford, TX 2012 – 2013

Engineering Manager

Management of WAI Engineering Support & Services Group; included manufacturing engineering, production planning, CAD/CAM, CNC programming and PDM-Product Design/Data Management, Tooling Services(design, development & mfg.), Blueprint & Mylar Crib and all tooling management for two facilities. 12-15 member support staff. Support sales and marketing staff with quotation and customer support. New product development and support regarding engineering and manufacturing activities(dedicated customer program support). Use of PDM applications with CatiaV5; extraction and manipulation of design data. Member of Executive Management Team and Material Review Board(Engineeing).

• Directed all engineering related functions; tooling, product design & manufacturing; Chem Mill tooling and all CNC and sheet metal /fabrication production support.

• Oversee manufacturing planning, interface and coordinate with production control, production(mfg.) and quality support staff regarding scheduling and manufacturing support, plan and balance plant floor process flows & control(internal MES).

• Responsible for mgt. and control of all internally generated and customer supplied technical documents; electronic formatted(CAD/Solid Models) & hard copies; Blueprints, Mylars & Specs.

• Engineering oversight in contract reviews/approvals and involvement in major business decisions.

• Reorganized the Engineering Group for more efficient organizational and customer support/response through better team and individual focus; use of project/program management matrices, production and quality related Six Sigma applications(VSM, DMAIC, etc.) and improved Engineering departmental support.

• Consolidated engineering related operations into core support functions/responsibilies for maintaining a cohesive team oriented unit.

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Gardner Denver, Ft. Worth Service Center, Ft. Worth, TX 2011 - 2011

Production Supervisor (Contract)

Operations management of machining, overhaul and testing concerns of the Petroleum Products Service Center. Supervised personnel of second shift operations; includes full facility/operations management, machine and pump overhaul shops and warehouse operations; machinists, technicians, mechanics, welders, warehouse and support personnel(25-30 employees).

• Analyzed work force utilization, facility layout and operational data such as production costs, shop demands, process flow charts, and production schedules to determine efficient utilization of workers and equipment; maintained manufacturing scheduling (SAP ops. modules).

• Responsible for implementing and driving 5S programs in mfg. areas, trainer/implementer-employee training programs for personnel development/growth and team leadership.

• Worked jointly with engineering and sales to develop new repair procedures, design upgrades, retrofits, analyzed design modifications and develop aftermarket products and services.

• Reinforced company and OSHA policies and procedures and likewise followed proper protocol and standards to ensure safety standards were met and safe working habits followed.

Bell Helicopter-Textron, Grand Prairie, TX 2007 – 2010

Tool Application Engineer

Manufacturing Engineering (Tooling) support responsibilities for Bell’s Drive Systems Center (DSC) operations. Provided engineering support for plant-wide CNC machining and programming functions regarding tooling applications such as lathes, mills, and grinders. Engineering support in the selection of new tools. Implementation of program improvements; machining and assembly departmental tooling upgrades and modernization. Particular focus involving Lathe, Mill and Grinding applications. Interfaced with other mfg./production, support groups(engineering, quality, programming, production control and floor supervisors and upper mgt.) in daily support activities.

• Responsible for providing tooling management/control related to precision tooling and gauges, jigs/fixtures(machine tooling) and perishable tooling.

• Initiated, planned, and managed new tooling introductions and applied manufacturing(machining)-production support upgrades/improvements with cost savings of over 500K annually.

• Project management support for the design and manufacture of CNC and conventional type machine tooling and providing daily direction for tool grinders in their duties for grinding & re-sharpening of all perishable tools.

• Production machine and assembly tooling & fixture crib and perishable tool crib management support, bar code scanning system setup and operations.

• Introduced and established new tool designs and materials upgrades for machining and grinding applications; Tooling and CNC program upgrade reviews and management(CNC programming dept. support).

• Initiated, planned, and managed new tooling introductions and applied manufacturing (machining)-production support upgrades/improvements with cost savings of over 500K annually.

• Production improvement applications in areas of manufacturing processes, tooling applications and manufacturing/machining methodologies; CNC program, machining applications and tooling improvement initiatives for savings of 30 to 100% over previous manufacturing costs.

• Dedicated shop floor support for trouble shooting mfg. related issues associated with tooling engineering support; interaction with shop floor personnel, quality, mfg. mgt. and MRB staff regarding rejections/rework reviews (causes and corrective actions).

Texan Ford, Arlington, TX 2005 – 2007

Internet Sales Manager – New & Pre-Owned Vehicles

Oversaw all aspects of dealership internet sales, direction of department sales efforts with New and Used vehicle sales managers. Recognized for successful teamwork excellence and leadership, the top internet sales group within the D/FW area Auto Nations Ford Dealerships many times. “Top Gun” Sales award several times(sold most vehicles during the month.) Sales and inventory coordination with networked dealers for best customer options of vehicles. Department was highest volume and net sales leader.

• Strengthened internet sales operations by applying team concepts to achieve and exceed targeted sales objectives.

• Strong focus on customer support and service.

• Initiated and implemented best sales and marketing practices, provided leadership to the internet sales team to optimize sales efforts and maximize profits.

• Actively involved in providing online and phone sales / customer support, guiding and motivating staff to be sales leaders, improved website control to ensure data accuracy and security.

Chromalloy Heavy Industrial Turbine, Ltd., Dallas, TX 1999 – 2005

Business and Product Development Manager

Management responsibility and functions related to overseeing all aspects of daily business operations; direction of sales efforts, product development, manufacturing, engineering, quality control and inventory management including worldwide shipping/logistics. Increased divisional sales and revenues 20% to 40% annually. Sales, marketing and engineering project management support for worldwide corporate divisions and partners.

• Directed, and oversaw all product development and manufacturing programs, responsible for bringing new products online and customer awareness of such. Worked jointly with both domestic and international sales reps./agents for marketing new OEM replacement parts as well as new and refurbished parts supporting the OEM replacement parts and repair side of the business.

• Full responsibility over quoting activities of products to all customers(wrote and submitted quotations), reviews of LTA's and domestic and international contracts. Conferred and worked with top officers(CFO, VP's and legal counsel's) for contract negotiations and submissions.

• Developed and implemented new business and marketing strategies and approaches;identified, pursued and developed new accounts that improved business growth of the OEM replacement Industrial Gas Turbine(IGT) component business.

• Introduced and oversaw the manufacture of over 80 new parts/products for a period of five years that successfully gained estimated sales of over $12 million with continued residual sales annually.

• Managed functions of engineering, manufacturing support and quality control, collaborated and coordinated related efforts with other divisions and sister companies-program & project mgt.

• Wrote company policies, manufacturing, engineering & quality technical documents & procedures including the engineering sections of the quality manual for ISO 9001 certification.

Chromalloy Heavy Industrial Turbine, Ltd., Dallas, TX 1991 – 1999

Engineering Manager & Manufacturing Engineer

Manufacturing Engineering & Engineering Management roles involved both repairs and OEM aftermarket replacement part mfg.(GE & ABB) for many major OEM Industrial Gas Turbine(IGT) hot section components. This included both repair and inspection operations/procedures for Blades, Buckets, Nozzles, Comb. Liners, Transition, Fuel Nozzles, Heat Shields/Segments and associated hardware and coatings for each type of component.

• As a Mfg. Engineer and Engineering Mgr, worked/teamed with Shop Supervisors, Repair Technicians(Welders & Machinists) and QC to develop and implement repair schemes for best practices and process optimization in inspection, stripping, HT, straightening, couponing, brazing, laser welding and induction welding techniques(all listed components above).

• Development and mfg. oversight of many types of tooling for mfg. & repair of; Blades/Buckets, Nozzles, Transitions, Liners, Fuel Nozzles & other IGT components. Oversaw both manual and CNC machining of these components as well typical inspects practices-full Engineering and QC oversight of new products.

• Onsite customer visits for Sales/Engineering support, quoting & troubleshooting activities as well as Field Service Team support (tear downs, overhauls, new start-ups & recommissioning).

• Provided quotations and customer support to both domestic and international users, included; independent & municipal utilities, energy companies and foreign government owned utilities.

Other Relevant Experience

Lincoln Technical Institute, Grand Prairie, TX 2015 – 2015

Instructor-CNC Machining and Manufacturing School

W. Pat Crow Forgings, Ft. Worth, TX 1990 – 1991

Tooling & Die Machine and Weld Shop Manager

LTV Aerospace Division, Dallas, TX 1984 – 1990

Quick Response Shop (QRS)

Class A CNC Machinist/Programmer &

Master Technician (sheet metal fab. & weld)

Education & Technical Skills

• Dallas Baptist University, Dallas, TX, 1997 – 2000

o B.B.S., Management(Business Management)

• University of Texas at Arlington, Arlington, TX 1980 – 1992

o Engineering & Management Studies

Notable Highlights-Accomplishments

• Independent contractor(2014); Assisted-worked with an OEM and Aftermarket Automotive parts supplier to achieve divisional certification(wrote operational procedures & worked with staff members for implementation of processes; developed FEMA's, use of Root Cause Analysis tools, DMAIC's, APQP teams...etc.) of TS 16949 and continual application of the QMS for the Engineering, Manufacturing and Quality business concerns.

• Independent consultant(2014); Advise and assist the Mfg. Engineering & Machine Shop team of a mid-size manufacturing company in purchasing, training requirements and implementation of a new CAD/CAM system. Assist with tooling selection (various mainline manufacturers), purchase and use of new CNC Machining Center tooling and accessories.

• Independent consultant for various mfg. concerns (2014); performed an in depth Manufacturing Operations Needs Analysis Studies and Reports for current and future Machine Shop, Manufacturing and Quality Operations. Included Revised Factory-Shop Floor CAD layouts of current and proposed department changes, expansions and new equipment/machinery placement suggestions in the mfg. areas.

• As the Business and Product Development Manager with Chromalloy Heavy Industrial Turbine (HIT), Ltd., I effectively developed a diversified international supplier network that allowed a 40% increase in finished products profits over any domestic supplier base regarding manufacturing costs and quality.

• Successfully brought online forty plus “First to Market Replacement Parts” as the Product Development and Engineering Manager of Chromalloy HIT, Ltd. Managed product “Reverse Engineering” and manufacturing engineering. Developed a strong subcontractor outsourcing channel and established the company as one of the the major first source suppliers in the Industrial Gas Turbine (IGT) replacement parts market.

• As the Engineering Manager of Chromalloy Heavy Industrial Turbine (HIT), Ltd. oversaw the setup and operations of a new CNC machine shop for new parts and repaired parts; managed production, scheduling, programming and quality control/inspection operations (22 machines and support staff/personnel of 16).

• At LTV built special/upgraded aircraft parts bypassing normal engineering design stopgaps by fabricating custom sheet metal, prototype and machined parts using shop managed CAD/CAM and new CNC machinery. LTV Quick Response Shop “Excellence in Mfg.” team leader.

• Recognized as the youngest employee to become a “Class A” Machinist at age 28 with LTV.

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