Manager Customer Service
Resume:
Michael Edwards
DeLand, FL *****
*******.********@*****.***
PROFILE
With more then 10 years experience in leadership, I am looking to join a team to use my education and management skills. I am enthusiastic, and driven. I am dedicated, and would like the opportunity to join a company that will use the skills that I have acquired over years of experience. I have outlined some of my skill sets below.
Focused and hardworking; able to troubleshoot complex problems and get the job done.
Effective team player with exceptional communication, interpersonal skills.
Goal-oriented professional with exceptional technical knowledge and skills.
Adept at managing multiple, diverse tasks simultaneously; work well under pressure.
Team player with exceptional interpersonal and presentation skills.
Self-motivated manager with strong leadership and customer service background.
Good understanding of basic accounting principles and financial analysis.
Track record of gaining greater efficiencies from existing resources.
Demonstrated success in project management and customer support.
Definite abilities in leadership, planning, and organizational decision-making and team building.
EXPERIENCE
General Manager, Cash America 2014-2015
I started with Cash America as a manager trainee. After 2 weeks I was promoted to General manager. I increased profits by 80% in 1 month. I increased loan balances by 100k, and gross profit by 15%. My effective leadership resolved employee turnover, and increased customer retention. After 6 months as a successful manager, I took on the role of a Hypo manager trainer. I trained all new manager trainees. Outlined below are some of my daily operations.
Company P&L
Employee training
Merchandising
Cash handling
Hiring/firing
Customer service
scheduling
B2B sales
District Manager, AT&T Wireless 2003-2014
My role as district manager was to oversee the overall operation of retail stores within an assigned territory. I was tasked with ensuring that the various retail stores were running smoothly and that the stores meet their sales goals. Individual store managers were interviewed and hired by the district manager. I controlled P&L. I did a lot of B2B marketing, and marketing analysis. Outlined below were some of my daily operations.
Training
Hiring/Firing
Manager meetings(monthly)
P&L
Overseeing stores in designated area(7 stores)
Customer service
B2B sales
Marketing Analysis
Foreman/Contractor, Wm. Blanchard & Son contractors - 1993-2003
As a contractor I was responsible for providing all of the material, labor, equipment (such as engineering vehicles and tools) and services necessary for the construction of the projects. In charge of hiring specialized subcontractors to perform all or portions of the construction work.
EDUCATION
NYU Stern B.S. Business Information
Studies;
Accounting
Franchising
Marketing analysis
Entrepreneurial business
HR management
HR law
SKILLS
Communication
Analytical/Research Skills
Computer/Technical Literacy
Flexibility/Adaptability/Managing Multiple Priorities
Interpersonal Abilities
Marketing analysis
B2B sales
Microsoft suite efficient. (powerpoint, Excel, word,) Apple efficient, also.
Problem solving
Leadership
Oral, written skills
References
Dan Hagmaier 2+ years 407-***-**** previous district manager
Wadzeeh Jackson 20+ years 850-***-**** Personal friend
Scott Singleton 7+ years 386-***-**** Neighbor
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