Customer Service, Sales

ADMIRA HRNJICA

Fort Washington, MD ***** 703-***-**** *************@*****.***

PROFILE

A reliable, trustworthy, organized and a quick learner who provides outstanding customer service while paying particular attention to detail. An organized and fast worker with great computer skills. Adoptable team member who contributes to a positive work environment.

EDUCATION

Master of Business Administration, Stratford University, Falls Church, Virginia. 2015 Bachelor Degree in Economics, Management and Marketing, Bosnia and Herzegovina 2008

PROFESSIONAL EXPERIENCE

Personal Assistant, Mrs. Eugenia Hand August 2014- Present

Managing household affairs Planning events and organizing activities for the family Handling family accounts using computers Personal Shopper Coordinating family vacations and travel plans

Key accomplishments:

Operating all outings and activities on the most cost effective way. Helping reduce the cost of living by being resourceful and finding the greatest value for client.

Coach Factory, National Harbor MD Fall 2015

Sales Associate – Seasonal

Worked closely with customers. Recommended, selected, and located products based on customer needs and desires. Demonstrated product knowledge and answered questions regarding store and its products.

Provided information on fashion and current trends

Built customer confidence by offering suggestions and opinions on their purchases

Contributed to team effort by physically maintaining the store on a daily basis for the best visual impression

Key accomplishments:

Built a long term relationships with customers by getting personal with them, getting to know their needs and that way I was able to assist them in the best way, which was always recognized.

Cultural Care, Au Pair (Cultural exchange, work and study) 2010-2012

Provided personal assistance and child care for an American Family.

Key Accomplishments:

Quick adapted to a different environment and adjusted into a new culture of living.

Avon Cosmetics, Independent Sales Representative 2008-2010

Sold products using catalogs, sales programs and flyers.

Tracked sales to clients

Reported sales numbers in spreadsheet, placed orders, received payments and distributed items

Designed advertisement for the company services

Followed up with customers and ensured satisfaction

Key accomplishments:

Effort to gain interest and awareness of products, led to increased number of people who started purchasing and using Avon products.

Prism-Research, Marketing Research Interviewer 2006-2008

Collected and analyzed data on customers’ demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.

Responsible for making detailed reports based on customer surveys about product

Made outbound calls to clients, seek and find information

Key Accomplishments:

Compiled detail customer demographics which guided company sales efforts. Made outbound calls to clients which netted sales increase.

SKILLS

• Experienced in Business Process Management Ability to multitask Accurate Proficiency in MS Office (Word, Excel, PowerPoint) Excellent soft skills Ability to follow instructions Excellent Customer Service

LANGUAGES

Spanish, English, Bosnian, Croatian, Serbian

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