Carol A. Mineo

*** **** ******** ****. *** **N, Pittsburgh, Pennsylvania 15222, 412-***-****, acwpb0@r.postjobfree.com

EXPERIENCE

Highmark Blue Cross Blue Shield, Pittsburgh, Pennsylvania

March 2006-April 2013

Provided outstanding customer service in person and by telephone.

Able to multi-task – plan, mentoring-training, organize and supervise others.

Verizon, Pittsburgh, Pennsylvania

Collection Consultant

January 2000-March 2006

Achieved or exceeded monthly collection quotas.

Ranked among the top performers within the department.

Negotiated favorable collection terms with customers to secure payment.

Highmark Blue Cross Blue Shield, Pittsburgh, Pennsylvania

Customer Service Representative

January 1999-January 2000

Provided outstanding customer service in person and by telephone.

Able to multi-task – plan, organize and supervise others.

Sergios’ Tanning, Pittsburgh, Pennsylvania

Owner/Operator

January 1998-January 1999

Managed five employees, including sales staff and receptionists.

Managed company’s daily cash-flow and employee scheduling.

Optimized operating efficiency by managing inventory levels.

Highmark Blue Cross Blue Shield, Pittsburgh, Pennsylvania

Service Provider Representative

August 1997-February 1998

Assisted and educated providers about claim processing and payments.

Resolution of claims.

Dollar Bank, Pittsburgh, Pennsylvania

Collection Specialist

March 1995-August 1997

Resolved non-sufficient fund files.

Mortgage and property foreclosures.

Home equity loan officer.

Health America, Pittsburgh, Pennsylvania

Account Specialist

October 1990-March 1995

Managed consumer and business accounts.

Managed the approval of payments received and payments issued to vendors.

Southwest Merchandising, Bridgeville, Pennsylvania

Sales Manager

December 1983-June 1990

Responsible for training and motivating sales and telemarketing staff.

Processed incoming orders and handled customer related issues.

SKILLS AND QUALIFICATIONS

Computer Skills

Outstanding communication and interpersonal skills

Telemarketing and sales

OTHER INTERESTS

Avid reader, cooking, and gardening

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