Customer Service Sales
Resume:
Carol A. Mineo
*** **** ******** ****. *** **N, Pittsburgh, Pennsylvania 15222, 412-***-****, *********@*****.***
EXPERIENCE
Highmark Blue Cross Blue Shield, Pittsburgh, Pennsylvania
March 2006-April 2013
Provided outstanding customer service in person and by telephone.
Able to multi-task – plan, mentoring-training, organize and supervise others.
Verizon, Pittsburgh, Pennsylvania
Collection Consultant
January 2000-March 2006
Achieved or exceeded monthly collection quotas.
Ranked among the top performers within the department.
Negotiated favorable collection terms with customers to secure payment.
Highmark Blue Cross Blue Shield, Pittsburgh, Pennsylvania
Customer Service Representative
January 1999-January 2000
Provided outstanding customer service in person and by telephone.
Able to multi-task – plan, organize and supervise others.
Sergios’ Tanning, Pittsburgh, Pennsylvania
Owner/Operator
January 1998-January 1999
Managed five employees, including sales staff and receptionists.
Managed company’s daily cash-flow and employee scheduling.
Optimized operating efficiency by managing inventory levels.
Highmark Blue Cross Blue Shield, Pittsburgh, Pennsylvania
Service Provider Representative
August 1997-February 1998
Assisted and educated providers about claim processing and payments.
Resolution of claims.
Dollar Bank, Pittsburgh, Pennsylvania
Collection Specialist
March 1995-August 1997
Resolved non-sufficient fund files.
Mortgage and property foreclosures.
Home equity loan officer.
Health America, Pittsburgh, Pennsylvania
Account Specialist
October 1990-March 1995
Managed consumer and business accounts.
Managed the approval of payments received and payments issued to vendors.
Southwest Merchandising, Bridgeville, Pennsylvania
Sales Manager
December 1983-June 1990
Responsible for training and motivating sales and telemarketing staff.
Processed incoming orders and handled customer related issues.
SKILLS AND QUALIFICATIONS
Computer Skills
Outstanding communication and interpersonal skills
Telemarketing and sales
OTHER INTERESTS
Avid reader, cooking, and gardening
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