Customer Service Manager
Resume:
ISLAM ALDALATI
Irvine, CA *****
********@*****.***
Summary of Qualifications
Highly competent Non Profit / Finance Professional with recent experience working in a fragile and transitional state environment in crisis. Proactive change-maker, takes initiative to improve processes and systems to improve outcomes. Extremely organized, manages multiple responsibilities, tasks, and projects to reach goals in fast-paced environments. Results-driven decision maker with a proven ability to think creatively in addressing and resolving critical issues and problems. Demonstrates effective management of operational requirements, procedures, and information. Maintains professional, calm demeanor in stressful situations. MS Office Suite
Non Profit Management
Program Management
Fluent: English / Arabic.
Operations Management
In-kind Donations
Regulatory Compliance
Professional Work Experience
Property and Casualty Agent 2013 - Present
FARMERS INSURANCE, Laguna Hills, CA
Conducts insurance sales and customer service on a part time basis.
General Manager 2005-2012
AL MABARA ALNESAEE, Damascus, Syria (Nonprofit Organization)
Full management responsibility for all program, financial and administrative operational functions for this private Syrian based, non-profit organization.
Managed six member management team providing multiple programs and services for up to 200 children in residential housing and 16 families in offsite housing.
Developed first time social enterprise program incorporating client education and employment to capture and build funding.
Solicited funding from private funders through focused donor development. Secured in-kind donations from private donors.
Adapted program focus and parameters to enable housed clients to purchase homes through personal earnings.
Reported all activities and program outcomes to Board of Directors. Maintained agency protocols with regard to finances and operational integrity.
Audited manager’s reports regarding program improvements and maintenance.
COMMERCIAL BANK OF SYRIA, (Corporate Office), Damascus, Syria 1989-2005
Administrator, Treasury Department, 2004-2005
National oversight of transactions in 64 branches. Unlimited funding / transfer authority.
Managed major public (government) and private sector transactions of up to $6B ($14B-Syrian) daily.
Functioned as liaison between Commercial Bank of Syria and Central (Federal) Bank of Syria to authorize and manage safe deposit funds and wire transactions.
Converted losses to profits by developing interior channels to fund domestic transactions.
Significantly increased profits by increasing interest earned from foreign currency investments.
Built trust with branch managers and Treasury Department by establishing credibility and following through on requests.
Created investment profits by transferring uninsured excess branch funds to central department.
Collaborated with 17 department heads to facilitate treasury transactions.
Managed 64 branch managers and department support staff (IT, admin assistants, accountants).
Communicated directly to General Manager to provide daily and monthly budget reports.
Contributed to developing hedging and investment strategies in the foreign exchange markets.
ISLAM ALDALATI Page 2
714-***-**** ********@*****.***
COMMERCIAL BANK OF SYRIA (cont’d)
Administrator, Operations Department, 1990-2004
Promoted to manage all functions for Letters of Credit (Import / Export) and Letters of Guarantee.
Communicated (via correspondence) with a variety of foreign banks to facilitate payments. Banks include Hong Kong Shanghai, Bank of China, Bank of New York, CitiBank, US Bank, Commerz Bank.
Authorized funding from foreign banks for imported goods. Reviewed LCs and LGs from 64 branches to determine import transfer amounts, and ensure regulatory compliance and payments for exports.
Authorized foreign bank withdrawals to pay for imported products.
Increased bank wide profit margins by recouping 100% of funds paid for canceled imports.
Effectively resolved issues and problems between foreign and domestic importers / exporters. Obtained final approval from Board of Directors for proposed solutions.
Resolved issues and problems between bank, vendors, and government agencies. Awarded bonuses for performance excellence by government agencies (via Bank of Syria management).
Assistant, Correspondence Department, 1989-1990
Corresponded with foreign banks (including Bank of New York, CitiBank, UBAF, BNP) to resolve problems, facilitate working relationships, communicate regulations and transfer funds.
Captured new working relationships with foreign banks through effective networking. Increased business relationships for branches with foreign banks.
Education, Certifications, and Licensure
B.A., UNIVERSITY OF DAMASCUS, Syria 1996
Certificate, International Banking Trade 2005
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