Customer Service Representative

Donald Clyburn

*** ******* ** **, *** *** • Atlanta, GA 30312 • 704-***-**** • ******.*********@*****.***

Objective

U.S. Army veteran seeking challenging position and continued knowledge in management

Work Experience

Customer Service Coordinator II

Ryder Integrated Logistics, Alpharetta, GA

11/2014

managed scheduled and unscheduled maintenance for tractor trailers for Ryder's On Demand product line. Trained all incoming employees on standard operating procedure as well as troubleshooting and problem solving. Responsible for maintaining parts inventory, coordinating with customers to schedule maintenance and processing purchase orders and debit memos. Scheduled shop workload.

Power Generator Repair Specialist

U.S. Army, South Korea

03/2011 - 03/2014

Diagnosed and repaired sensitive equipment for forward operations

Environmental Officer

U.S. Army, South Korea

08/2011 - 03/2014

Performed well, facility, and equipment inspections, SPCC Plans. Advise corporate departments on environmental and safety issues. Conduct Environmental, Health, & Safety training programs for all departments and employees. Conducted monthly training for over 100 soldiers in accordance with 49 CFR.

Team Lead

Target, Charlotte, NC

02/2008 - 03/2011

supervised unload of trucks at dock and scheduled employees shifts

Education

South Texas College online

Organizational Leadership, GPA: 3.5

2015 - Present

currently studying Organizational Leadership online at South Texas College for anticipated Bachelor degree with graduation date of 2019.

Monroe High School Monroe, NC

diploma, GPA: 2.7

1997 - 2001

Skills

Excellent with problem solving

efficient using Microsoft Office

good communication skills

great teamwork and collaboration skills

Conflict resolution

Excellent management and leadership skills

Basic Critical Thinking Personal Qualities Writing

Thinking Creatively

Self Confidence

Math Reasoning

Self Control

Oral Communication Decision Making Social Skills

Listening Problem Solving Honesty

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