Customer Service Data Entry
Resume:
LaRisa Tolbert
**** ******** ******, *********, ** 30815
**********@*****.***
Objectives
Obtain a challenging position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Education
June 1991 High School Diploma
General High School Studies Completed
Experience
October 2014 Present Employee Service Representative
ADP One ADP Drive, Augusta GA 30909
Promptly respond to general inquiries regarding participant payroll and benefits
Assisted in enrolling over 600,000 participants for their 2015 health care benefits
Assist participants with issues with their flex benefits
Verify benefit status of participants and vendors
Make requested policy and account changes
Respond to questions and concerns and escalate calls appropriately
Cross-trained and provided back-up for other agents when needed
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
June 2014 October 2014 Data Entry Specialist
Spherion 210 Pitcarin Way, Augusta, GA 30909
Performed data entry using the Merge Financial System for hospital patients
Input data into a variety of computer programs with pace and correctness
Performed a wide variety of secretarial tasks in support of the business
Processed transcriptions to create and ship patient billing statements
April 1997 December 2011 Claims/Benefits Technician
Richmond County Department of Family and Children Services 520 Fenwick Street, Augusta, GA 30901
Provided courteous and knowledgeable customer service when greeting the public
Scheduled appointments for Food Stamp, TANF, and Medicaid recipients which included screening the calls, registering and logging recipient information
Processed both internal walk-in applications as well as external mailed applications timely
Maintained the County logs for hearings pertaining to customer appeals
Referred customers to internal and community resources in an effort increase client’s independence from public assistance
Performed heavy secretarial tasks in support of the business
July 1995 April 1997 File Room Clerk
Richmond County Department of Family and Children Services 520 Fenwick Street, Augusta, GA 30901
Dealt with both paper and electronic documents in terms of sorting and placement
Maintained files precisely and professionally
Sorted and classify content alphabetically and chronologically
Assembled material that needed to be filed
Converted documents to other formats as and when needed
Carry out inspections on incoming material to verify validity of content
Performed general office duties.
Professional Overview
Experienced and goal-oriented professional with a track record of consistently meeting and exceeding established goals and objectives, training and education, and client relations. Able to learn new software rapidly and balance competing priorities and tight deadlines. Polished telephone, interpersonal, and writing skills.
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