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Manager Customer Service

Location:
East London, EC, South Africa
Posted:
September 22, 2016

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Resume:

Tobisa Gibeni

Objective:

I’m Gibeni Tobisa, interested on the program and I believe my strong academic

Background in Hospitality Management combined with my relevant experience fulfil

Your requirements. I have graduated at Walter Sisulu University. With a National

Diploma in Hospitality Management. I have a full understanding of Hospitality Industry.

I have experience in learning and excelling at what I do and working with different people.

Personal Details

Address : No. 6 Lagoon Drive Beacon Bay

Telephone Number : 078-***-**** / 073-****-***

Best time of day to contact : Morning

E-mail : acwp5j@r.postjobfree.com

Skype ID : tobisagibeni2

Date of Birth : 1987 Februaqry 01

Place of Birth : Eastern Cape Mthatha

Gender : Female

Country of Citizenship : South Africa

Country of Residence : South Africa

Date available to start training : Emideately

Education

Educational Institution Name : Walter Sisulu University

Location : Eastern Cape Mthatha

Education start date : 2006 January

Graduation date OR Expected Grad date : 2012 September

Field of Study : Hospitality Management

Work Experience:

Company Name : Lagoon View Lodge

Position : Server, Receptionist, Housekeeper, Chef ( all rounder )

Location : East London

Duration From : April 2015 till present

Total Number of Months : 13 Months

Tasks/Responsibilities

Answering incoming calls, sorting and handing out mail, answering enquiries about a business,

Greet Guests

Seats Guests

Taking Orders

Answering questions regarding menu or menu items

Clearing and setting up tables

Preparation

Seasoning and cooking of salads, soups, fish, meats, vegetables and other foods

Cleaning the rooms, stripping the rooms

Taking the garbage; Making the beds, Cleaning the bathroom and finishing the touches

Company Name : The Naples Beach Hotel And Golf Club

Position : Banquet Sever

Location : Naples Florida U.S.A

Duration From : January 2014- June 2014

Total Number of Months : 6 Months

Tasks/Responsibilities

Listen to customers order and answer customers questions

Keep glasses filled

Remove each rounds of plates and answer any questions from the guests

Take orders for each table

After service we responsible for clean-up and break down of the service

Company Name : Shoes Guest House

Position : Chef, Housekeeper

Location : Mthatha Eastern Cape

Duration From : July 2014 – March 2015

Total Number of Months : 8 Months

Tasks/Responsibilities

Seasoning and cooking of salads, fish, soups, meats, vegetables and other foods,

Planning menu items,

Oder supplies

Wash pots, pans, dishes, utensils, and other cooking equipment

Preparing the cart

Stripping the room

Taking the garbage

Making the beds

Cleaning the bathrooms and finishing the touches

Company Name : Brats B&B

Position : Food and Beverage Intern

Location : Mthatha Eastern Cape

Duration From : August 2011- November 2011

Total Number of Months : 3 Months

Tasks/Resposibilities

Organizing events such as weddings, birthday parties and conferences,

Greet Guests

Seats Guests

Taking Orders

Describe and recommend wines

Answering questions regarding menu or menu items

Clearing and setting up tables

Company Name : Dans Country Lodge

Position : House Keeper, Receptionist, Sever,

Location : Mthatha Eastern Cape

Duration From : March 2009- June 2009

Total Number of Months : 3 Months

Tasks/Resposibilities

Planning the set menu items and any specials as well as provide the recipes in most cases,

Placing food orders and necessary kitchen tool orders in order to enable the preparation of the meals,

Address any complaints which affect kitchen staff and resolve those issues

Cooking and food preparation

Cleaning the rooms

Answering the phone and Taking bookings

Taking orders from the guests and serving

Company Name : Green Park Lodge

Position : Hospitality Intern

Location : Mthatha Eastern Cape

Duration From : January 2008- March 2008

Total Number of Months : 2 Months

Tasks/Resposibilities

Cooking and food preparation

Deliver excellent customer service at all times

Assist in keeping the lodge reception clean and tidy

Deal with all enquiries in a professional and courteous manner in person on the telephone or via e-mail

Administer all reservations, cancellation and no-shows, in line with company policy

Conduct regular security checks throughout the day and report any security issues to line manager.

Company Name : Premier Hotel Edwardian

Position : Chef

Location : Port Edward KZN

Duration From : December 2008- January 2009

Tasks/Resposibilities

Planning the set menu items

Provide the recipes

Placing food orders

Cooking and food preparation

Cleaning the kitchen

Skills and Qualifications:

Languages & Level : English (Fluent) Xhosa (Fluent) Zulu (Fluent)

Computer Skills : Computer Literate

Special Awards /Certifications : Wine Tasting Certificate

Interests and Activities

Cooking

Reading

Net-ball

Travel

Solving Puzzles

Socializing with friends and family and watching TV

References:

Name : Mrs. M. Xola

Position : Manager

Company name : Lagoon View Lodge

Contact : 079-***-****/ 043-***-****

E-mail address : acwp5j@r.postjobfree.com

Name : Roberto Norco

Position : Banqueting Manager

Company name : The Naples Beach Hotel and Golf Club

Contact : 239-***-****

E-mail address : acwp5j@r.postjobfree.com

Name : Mrs N. Sihlangu

Position : Manager

Company name : Shoes Guest House

Contact : 083-***-****

E-mail address : acwp5j@r.postjobfree.com

Name : Mrs N.Sapong

Position : Owner

Company Name : Brats Guest House

Contact : 047-***-****

E-mail address : acwp5j@r.postjobfree.com

Name : Ms. Christine Lessings

Position : Manager

Company Name : Green Park Lodge

Contact : 047-***-**** /083-***-****

E-mail address : acwp5j@r.postjobfree.com

Name : Ms. Sandlana

Position : WSU Lecturer

Company Name : Walter Sisulu University

Contact : 083-***-****

E-mail address : acwp5j@r.postjobfree.com



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