Manager Customer Service
Resume:
Tobisa Gibeni
Objective:
I’m Gibeni Tobisa, interested on the program and I believe my strong academic
Background in Hospitality Management combined with my relevant experience fulfil
Your requirements. I have graduated at Walter Sisulu University. With a National
Diploma in Hospitality Management. I have a full understanding of Hospitality Industry.
I have experience in learning and excelling at what I do and working with different people.
Personal Details
Address : No. 6 Lagoon Drive Beacon Bay
Telephone Number : 078-***-**** / 073-****-***
Best time of day to contact : Morning
E-mail : *******@*****.***
Skype ID : tobisagibeni2
Date of Birth : 1987 Februaqry 01
Place of Birth : Eastern Cape Mthatha
Gender : Female
Country of Citizenship : South Africa
Country of Residence : South Africa
Date available to start training : Emideately
Education
Educational Institution Name : Walter Sisulu University
Location : Eastern Cape Mthatha
Education start date : 2006 January
Graduation date OR Expected Grad date : 2012 September
Field of Study : Hospitality Management
Work Experience:
Company Name : Lagoon View Lodge
Position : Server, Receptionist, Housekeeper, Chef ( all rounder )
Location : East London
Duration From : April 2015 till present
Total Number of Months : 13 Months
Tasks/Responsibilities
Answering incoming calls, sorting and handing out mail, answering enquiries about a business,
Greet Guests
Seats Guests
Taking Orders
Answering questions regarding menu or menu items
Clearing and setting up tables
Preparation
Seasoning and cooking of salads, soups, fish, meats, vegetables and other foods
Cleaning the rooms, stripping the rooms
Taking the garbage; Making the beds, Cleaning the bathroom and finishing the touches
Company Name : The Naples Beach Hotel And Golf Club
Position : Banquet Sever
Location : Naples Florida U.S.A
Duration From : January 2014- June 2014
Total Number of Months : 6 Months
Tasks/Responsibilities
Listen to customers order and answer customers questions
Keep glasses filled
Remove each rounds of plates and answer any questions from the guests
Take orders for each table
After service we responsible for clean-up and break down of the service
Company Name : Shoes Guest House
Position : Chef, Housekeeper
Location : Mthatha Eastern Cape
Duration From : July 2014 – March 2015
Total Number of Months : 8 Months
Tasks/Responsibilities
Seasoning and cooking of salads, fish, soups, meats, vegetables and other foods,
Planning menu items,
Oder supplies
Wash pots, pans, dishes, utensils, and other cooking equipment
Preparing the cart
Stripping the room
Taking the garbage
Making the beds
Cleaning the bathrooms and finishing the touches
Company Name : Brats B&B
Position : Food and Beverage Intern
Location : Mthatha Eastern Cape
Duration From : August 2011- November 2011
Total Number of Months : 3 Months
Tasks/Resposibilities
Organizing events such as weddings, birthday parties and conferences,
Greet Guests
Seats Guests
Taking Orders
Describe and recommend wines
Answering questions regarding menu or menu items
Clearing and setting up tables
Company Name : Dans Country Lodge
Position : House Keeper, Receptionist, Sever,
Location : Mthatha Eastern Cape
Duration From : March 2009- June 2009
Total Number of Months : 3 Months
Tasks/Resposibilities
Planning the set menu items and any specials as well as provide the recipes in most cases,
Placing food orders and necessary kitchen tool orders in order to enable the preparation of the meals,
Address any complaints which affect kitchen staff and resolve those issues
Cooking and food preparation
Cleaning the rooms
Answering the phone and Taking bookings
Taking orders from the guests and serving
Company Name : Green Park Lodge
Position : Hospitality Intern
Location : Mthatha Eastern Cape
Duration From : January 2008- March 2008
Total Number of Months : 2 Months
Tasks/Resposibilities
Cooking and food preparation
Deliver excellent customer service at all times
Assist in keeping the lodge reception clean and tidy
Deal with all enquiries in a professional and courteous manner in person on the telephone or via e-mail
Administer all reservations, cancellation and no-shows, in line with company policy
Conduct regular security checks throughout the day and report any security issues to line manager.
Company Name : Premier Hotel Edwardian
Position : Chef
Location : Port Edward KZN
Duration From : December 2008- January 2009
Tasks/Resposibilities
Planning the set menu items
Provide the recipes
Placing food orders
Cooking and food preparation
Cleaning the kitchen
Skills and Qualifications:
Languages & Level : English (Fluent) Xhosa (Fluent) Zulu (Fluent)
Computer Skills : Computer Literate
Special Awards /Certifications : Wine Tasting Certificate
Interests and Activities
Cooking
Reading
Net-ball
Travel
Solving Puzzles
Socializing with friends and family and watching TV
References:
Name : Mrs. M. Xola
Position : Manager
Company name : Lagoon View Lodge
Contact : 079-***-****/ 043-***-****
E-mail address : ****@**********.**.**
Name : Roberto Norco
Position : Banqueting Manager
Company name : The Naples Beach Hotel and Golf Club
Contact : 239-***-****
E-mail address : *************@****************.***
Name : Mrs N. Sihlangu
Position : Manager
Company name : Shoes Guest House
Contact : 083-***-****
E-mail address : ************@***************.**.**
Name : Mrs N.Sapong
Position : Owner
Company Name : Brats Guest House
Contact : 047-***-****
E-mail address : ****@**************.**.**
Name : Ms. Christine Lessings
Position : Manager
Company Name : Green Park Lodge
Contact : 047-***-**** /083-***-****
E-mail address : ********@**************.**.**
Name : Ms. Sandlana
Position : WSU Lecturer
Company Name : Walter Sisulu University
Contact : 083-***-****
E-mail address : *********@*****.***
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