Customer Service Assistant

VALERIE BUTTONE

718-***-**** New York, NY ***** ********@*****.***

CUSTOMER SERVICE QUALITY ASSURANCE

Performance driven professional experienced in administration, operations, and customer service to drive improvements in operations and processes. Leverages experience and is detail oriented with proven ability to deliver results.

CORE COMPETENCIES

Operations Coordination Research & Problem Resolution Staff Training & Development

Customer Service Excellence Bookkeeping / Records Management

Team Building & Leadership

Administrative Support Quality Assurance Regulatory Compliance Professional Overview

HANDY TECHNOLOGIES, NEW YORK, NY 2014 Present

Professional Cleaner

Provide standard cleaning services to clients at their place of residence or office. Standard cleaning include the following:

Bedroom, living room & common areas. Dust all accessible surfaces. Wipe down all mirrors and glass fixtures. Vacuum and mop all floors. Take out all trash and recycling.

Kitchen: Empty sink and wash dishes by hand or dishwasher. Wipe down all appliances, countertops and stove.

Bathrooms: Sanitize and disinfect the toilet, shower, tub and sinks. Extras include the following: Inside oven, refrigerator, cabinets and interior windows.

Accomplishments

Customers requested for me only and when someone else came, they were sent away and Handy was told if they couldn't send me they would not use Handy's service and would wait until I was available. Skills Used

Customer service. Lifting 50 lbs or more, problem solving and decision making. Able to work independently without supervision. Bending, standing, walking and being on your feet for long periods at a time. GLOBAL CONTACT SERVICES, NEW YORK, NY 2013 2015

Customer Service/Travel Planning Rep

Provided superlative customer support to passengers using Access A Ride, a shared door to door public transportation service for persons with disabilities oversaw by the New York City Transit Authority, servicing the five boroughs of New York City.

Handle passenger reservations for travel 1 to 2 days in advance.

Assist passengers when calling with trip itinerary information, including name of the carrier, vehicle number and the ETA.

Resolved complaints and issues in connection with travel planning.

Canceled and made changes to reservations when needed.

Treated passengers with patience and empathy using excellent listening skills to assure that their travel experience is a positive and successful one.

Locate vehicles using Automated Vehicle Location and Monitoring (AVLM) system. OPINION ACCESS CORP, NEW YORK, NY 2012 2013

Telephone Interviewer

Made outbound calls to clients conducting surveys regarding Medicare supplement insurance.

Reading script verbatim and inputting data in the computer. VALERIE BUTTONE

718-***-**** ********@*****.*** Page 2

Explained to clients how product works and the benefits available to them with enrollment.

Informed clients where to get answers to questions I have not answered.

Canceled product if client opted out of program. ADVANCED FOCUS, LLC, NEW YORK, NY 2007 2009

Qualitative Assistant

Provided superlative service to clients and respondents throughout all focus groups and mock jury's.

Meet and greet clients and respondents upon arrival, receiving topic and scope of the research project to gather materials needed to assure that everything is successful.

Inform clients of any changes/additions to the respondent's profile.

Quickly responding to client's requests; providing superlative customer service adhering to any special needs.

Prepare and serve meals attractively on trays for clients and respondents while focus groups are in session.

Breakdown and restock client suites in preparation for the next day.

Train and oversee all new incoming QA's.

Conferred with clients in order to obtain feedback on overall experience at the facility and report to Facility Manager.

GRIFFIN REAL ESTATE GROUP, NEW YORK, NY 2002 2006

Leasing Assistant

Marketed vacant space to prospective tenants through leasing agents, advertising, and other methods.

Determined and certified the eligibility of prospective tenants, following government regulations.

Performed background, housing and credit checks on prospective tenants; follow up on documents required to complete new tenant file.

Conferred with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.

Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas.

N.E.P, NEW YORK, NY 1999 2002

Building Manager Assistant

Directly responsible for recordkeeping of rents, posting payments to ledger and preparing bank deposits.

Determined and certified yearly the eligibility of tenants, following government regulations.

Responded to written and telephone requests for repairs and supplies for maintenance workers.

Troubleshot and expedited solutions to complaints and concerns, acting as liaisons between on site managers and tenants.

Perform due diligence for all phases of lease renewals and yearly recertification. Education

Certificate in Building Management, 1997 to 1998, NYC Housing Preservation Development, New York, NY Skills

Microsoft Office, Legal Proofreading, Bank Teller, Receptionist, Call Center and Customer Support / Travel Planning, Bank Teller, Professional Cleaner, Leasing Assistant and Property Manager Assistant Certifications

Property Management Assistant, 1998 to Present

NYC Dept. Of Housing Preservation Development (HPD) 17 week course Building Manager Assistant formally

"7a Administrator"

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