Training Manager

Vicki Smith

********@***.*** 864-***-****

* ****** ***** *****, **********, SC 29609

Professional Summary

I am an articulate, creative and versatile Credentialed Epic Training Specialist with experience in employee supervision and coaching. I also have strong analytical skills with strategic focus on instructing and implementing curriculum along with policy and procedures in a diverse classroom environment. I am an effective communicator with sound leadership and presentation skills. I strive to interact professionally and considerately with a diverse group of patients and hospital staff. I thrive in a team environment, but also prosper as a self-starter.

Core Qualifications

Epic Credentialed Trainer

Epic Super User

EMR Experience

Knowledgeable of clinical workflow

Learn new software quickly

Teaching/Training diverse groups

Career History

Spartanburg Regional Health System/HCTEC June 2016-present

Epic Credentialed Trainer/Go-Live Activation

EPIC 2015 version

Set up and prepare for class

Ability to patiently work with super/end users as they transition to a new system

• Testing lesson plans and training environment build

Prepare and update classroom curriculum and tip sheets

Facilitating the class while ensuring a positive learning experience

Understand and deliver information on workflows and functionality of Epic

Utilize time management skills while teaching curriculum and meeting deadlines

Administer user proficiency assessments and evaluations

Following up on any outstanding questions that may arise during classroom training

Lead drop in sessions for extra practice in playground environment

Supporting users with at-the-elbow support during Go-Live Activation

Interact professionally and effectively communicate with all levels of clinical staff

Greenville Health System

Patient Access/Revenue Cycle March 2009 - present

Epic Super User / (2)Go-live Activations

EPIC 2014 version

●Train new employees on policies/procedures and workflow

Implement team building and positive employee coaching

●Assist and support my team members during Go-Live activation

●Obtain and ensure accuracy of all demographic patient information

●Maintain the required 97.75% or higher accuracy on all of my accounts

●Collaborate with team members to effectively meet deadlines and solve problems

●Reconcile insurance discrepancies / issues with other accounts left in work queues

●Provide a positive and effective workflow between all departments

Handle all requests in an efficient and courteous manner

●Maintain consistent workflow while being flexible and adaptable to unforeseen situations

Greenville County School District

Substitute Teacher November 2015 - present

●Teach classes in the absence of a teacher

●Maintain a safe learning and structured environment for all students

●Prepare and/or follow lesson plans

●Effectively interact with a diverse group of students and faculty members

●Enforce all safety and disciplinary rules

Community Drug Store

Pharmacy Tech (CPhT) July 1996 – March 2009

●Assumed all responsibility as Assistant Manager of store

●Ordered pharmacy and store inventory

●Reconciled and filed insurance claims for correct billing

●Accurately filled prescriptions prescribed by physicians

●Communicated with providers, nurses and physicians about patient’s medical history

●Trained all new employees and implemented team building activities

●Performed daily opening and closing of the store and pharmacy

●Prepared employees work schedules

●Communicated effectively with patients about different medications

Professional Qualifications

●Remarkable ability to work effectively under pressure and manage stress levels

●Excellent motivational, instructional, and interpersonal skills

●Ability to be flexible and carry out multiple tasks simultaneously while meeting deadlines and willing to stay within scope of assigned work

●Committed to assisting others and work well within a team environment

●Strong proactive and reactive thinking skills

●Extensive knowledge of medical laws, terminologies, and ethics

●Positive leadership qualities and organizational skills

●Superior multitasking ability

●Proven to maintain positive and professional relationships with patients and all hospital staff

●Admirable analytical and problem solving capabilities

●Fully aware of all HIIPA, DHEC, OSHA, AND JACHO compliance policies

●Knowledgeable of Medicare, Medicaid, and commercial insurance coverage

●Tremendous concentration skills

Contact this candidate