Customer Service Sales
Resume:
Professional Summary
Core Qualifications
Accomplishments
Experience
Catherine Perry
Bristol, TN 37620
H: 423-***-****
M: 423-***-****
***********@*****.***
Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 5 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Inventory control procedures
Cash handling accuracy
Organized
Strong communication skills
Flexible schedule
Active listening skills
Energetic work attitude
Adaptive team player
Opening/closing procedures
Telecommunication skills
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Routinely helped as many as 100 plus customers each day in a highvolume retail outlet.
September 2015
to
September 2016
Robinette Company
Piney Flats, TN
Asst. Operator
Help the operator to keep the machine running at all times.
Paperwork, Computer work( making labels, putting print and liners
into inventory), Packing and Inspecting product.
May 2015
to
August 2015
Zaxby's Bristol, TN
Crew Leader
Helped customers select products that best fit their personal needs.Answered customers' questions and addressed problems and complaints in person and via phone.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Upsold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Worked well with teammates and openly invited coaching from the management team.
September 2013
to
June 2015
Burger King Blountville, TN
Asst. Mgr
Upsold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with coworkers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated largevolume cooking equipment such as grills, deepfat fryers and griddles.Accurately measured ingredients required for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Properly portioned and packaged takeout foods for customers.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Quickly unloaded product shipments and stocked freezers.Assisted management with monthly inventory control and weekly stock ordering.Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.Prepared items according to written or verbal orders, working on several different orders simultaneously.
June 2013
to
March 2015
DLH Industries Bristol, TN
Assembler
Set up and performed hand and automatic assembly operations on components,. subassemblies and assemblies.Assembled components with hand and power tools.Assessed.
work for errors or compliance issues and made corrections and modifications when necessary.
February 2011
to
January 2012
Tri Discount Cleaner's Blountville, TN
Press Operator
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.Communicated information to customers about product quality, value and style.Processed all sales transactions accurately and in a timely fashion.Informed customers about all product lines and services offered by the company.
August 2010
to
February 2011
Mc Donald's Blountville, TN
Crew Trainer
Upsold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with coworkers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated largevolume cooking equipment such as grills, deepfat fryers and griddles.Accurately measured ingredients required for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Properly portioned and packaged takeout foods for customers.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.Quickly unloaded product shipments and stocked freezers.Prepared items according to written or verbal orders, working on several different orders simultaneously. May 2005
to
January 2006
Perkin's Family Restraunt Bristol, VA
waitress
Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashAssisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. May 2005
to
January 2006
Ryan's Family Steak House Bristol, VA
Waitress
Same as at Perkin's Family Restraunt . Customer Service October 2005
to
August 2007
Renassiance Hotel Bristol, VA
Banquet Server
Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Maintained a professional tone of voice and words at all times, including during peak rush hours.Hand- washed dishes and glassware thoroughly.Stocked deliveries in a timely and safe manner.Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.Assisted servers and dining room hosts and quickly responded to guests' needs. March 2002
to
September 2004
Fairfield Resorts Johnson City, TN
Customer Service
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues. October 2004
to
October 2005
Hilton Head Resorts Johnson City, TN
Customer Service
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed Education
Skills
effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues. 1993 Virginia High School Bristol, VA
High School Diploma: Hosa/BCA
Member of HOSA Club
Cash handling, closing, coaching, Strong communication skills, cooking, customer satisfaction, customer service, fashion, health and safety standards, Inventory control, listening, windows, neat, POS, power tools, purchasing, quality, sales, tables, team player, Telecommunication, phone, tops, written
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