Customer Service Sales Representative
Resume:
Hello
I’m Courtney Fish
Karnak, IL 62956
*************@*****.***
Skills
CUSTOMER SERVICE
Experience in providing customers with service that goes beyond their expectations, in a timely manner, and with both accuracy and integrity.
With the combination of my work experience and collegiate studies I am well-accomplished in my ability to communicate with attention to detail. Taking into account frustrations I am able to use my positive energy to engage the customer and bring about a positive experience.
SELF-STARTER WITH FLEXIBILITY & PASSION
Customer service demands the ability to adapt to challenges and remain focused without significant supervision. Passion for a positive customer experience is imperative and drives me as an employee and person.
CONFLICT RESOLUTION
There are times in customer service where the realistic outcome may not be the preferred outcome. The ability to resolve conflict with confidence and understanding is a skill which I feel I have both naturally and through experience.
TECH SAVVY
I have acquired a great deal of technical know how over time. Whether it be Google Hangouts, Google Drive, Skype, or various programs I’m in 100%.
Experience
In the time since leaving my last employee role I did a number of small freelance positions to remain stimulated while pursuing my Bachelor’s degree. These included mystery shopping, working with ChaCha in a fast paced virtual environment, and assisting with customer service/admin roles in various social media groups.
SEPTEMBER 2007 - FEBRUARY 2008
Convergys, Clarksville, TN - Customer Service Agent
●Maintained documentation and resolution of customer service inquiries and complaints.
●Tier I technical support.
●Basic sales and upgrade processing, including discussing features and working to ensure customer satisfaction with their purchase.
JULY 2006 - AUGUST 2007
LYNX Services, Paducah, KY - Insurance Claims Associate
●Multidimensional claim support and customer service varying in severity from a simple glass claim to complete losses of home, property, and life.
●Required a level of understanding and conflict management to work with customers during high-stress times in their lives.
●Often required communication between and with agents, customers, and repair providers.
SEPTEMBER 2005 - MARCH 2006
Hewitt & Associates (through Spherion), Lincolnshire, IL - Benefits Enrollment Specialist
●Enrolled employees and retirees of large corporations such as Alcoa & Home Depot into their company sponsored health benefits and tuition reimbursement.
●Assisted with enrollment difficulties, concerns, and errors.
●Explained options to employees to ensure that they were both confident in their elections and understood how to best utilize them.
FEBRUARY 2005- SEPTEMBER 2005
International Profit Associates, Buffalo Grove, IL- Appointment Setter
●Contacted businesses to set up appointments for outside sales representatives to meet with business owners to offer business consulting services for business growth.
●Worked to solidify leads and engage business owners to provide the most accurate information possible to my sales representative to promote success.
FEBRUARY 2004- NOVEMBER 2004
Bellsouth Telecommunications, Owensboro, KY- Directory Assistance Operator
●Provided basic directory assistance to customers on landlines and cellular phones.
●During this particular era in cellular service we were just rolling out “Enhanced Directory Assistance” which included movie times, driving directions, and restaurant recommendations. I was involved with the testing and implementation of this new technology.
Education
MAY 2011 - AUGUST 2014
Herzing University, Madison, WI - Bachelor of Science in Healthcare Management
Within this degree program I was taught the fundamentals necessary to succeed in office management, whether within a healthcare setting or otherwise. Very in-depth understanding of the healthcare field but also accounting, computer systems, CRM, cultural diversity, ethics, and many other great areas.
Awards
Summa Cum Laude graduate
Honor Society invitee
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