Project Manager Management

Lucia D. Corace

**** **** ****** *** *********, CA 94110 Email: *****@******.*** 415-***-****

AREAS OF EXPERTISE

** ***** ** ******* *** product management experience ranging from creative/design (in-house and agency), large corporate websites, ecommerce, translation/localization, mobile, CMS/TMS implementations and procurement.

Strong leadership skills.

Strong user experience, usability and user centered design.

Excellent budget and time management skills.

Solid understanding of existing and developing technologies.

Written and spoken Italian.

PROFESSIONAL EXPERIENCE

Senior Digital and Localization Project Manager, Freelance 8/2014 – Present

Worked with creative services, design, content, translation and technical teams to launch new or updated websites, apps, mobile banking, eccomerce, kiosks, social media campaigns, etc

Worked closely with business stakeholders (product managers, marketing, advertising and sales teams to develop RFP, roadmaps, schedules, risk mitigation plans, QA test plans and usability testing

Managed projects using AGILE and Waterfall methodologies

Clients include PayPal,Apple, Gazzilion, Wells Fargo

Project/Risk Manager, KForce (Kaiser Permanente) Oakland, CA 12/2013 -8/2014

Managed IT projects (infrastructure, telephony, cloud, etc) where the sole business cases and purpose were to decrease Kaiser overhead costs within the IT department.

As part of the PMO, helped define risk management process and led junior project managers to better define risk and plan and implement mitigations strategies.

Participated in defining all documentation, processes and expectations for all project managers reporting into the PMO (directly or dotted line)

Attended all status, working, planning meetings for projects under my indirect leadership to support the junior project managers in creating business cases, charters, defining scope, schedule, mitigation plans, etc.

Digital Project Manager, Synovus Bank, Columbus, GA San Francisco, CA 10/2012 – 11/2013

Managed the update to .x version of online and mobile banking by cross functionally managing in house engineering/IT as well as vendor teams (US and offshore)

Managed website redesign to incorporate third party vendor usability and interface changes.

Managed, negotiated and facilitated multiple vendor contracts, MSA, SOW, change orders, MRD, FRD, etc. equaling $1.2 mil through numerous procurement, legal paths and vendors.

Managed schedule and risk mitigation plan

Drove weekly status and risk assessment meetings

Localization Project Manager, Dell, Mountain View, CA 3/2011 – 8/2012

Managed the selection process of numerous CMS, Usability and Interface/Design vendor to create a user centered design.

Managed, negotiated and facilitated multiple vendor contracts, MSA, SOW, change orders equaling $2 mil through numerous procurement, legal paths and vendors.

Managed the schedule and risk mitigation plan of the implementation of Sitecore CMS, Clay Tablet and SDL TMS

Managed the localization schedule and budget with Welocalize

Managed the content localization strategy and implementation

Managed and facilitated the creation and sign off of the functional requirement document

Drove weekly status and risk assessment meetings

Senior Digital Project Manager, Bio-Rad Inc, Hercules, CA 5/2009 – 3/2011

Managed large ($15mill), complex re-launch of Bio-rad.com including vendors and on-site staff (Information Architects, Business Analysts, Visual Designers, Web Developers, Engineers) to create a user centered design.

Managed $650k budget, timeline, scope and schedules for user experience portion of the project

Sourced, scheduled and managed usability test for re-launch

Acted as interface to ecommerce backend team (Sterling), CMS team (Interwoven) and QA

Helped drive user requirements

Drove weekly status and risk assessment meetings

Senior Digital Project Manager, Rocket Communications, San Francisco, CA 3/2007 – 5/2009

Managed team of 10 comprised of Visual Designers and UI Designers working on User Interface projects for software, cell phones, websites, touch screens, icons, etc. Client ranged from Yahoo!, Palm, HP, Zimbra, etc.

Managed projects ranging from 4 weeks to 9 months

Managed budgets ranging from $50k to $200k

Managed, negotiated and facilitated multiple vendor contracts, MSA, SOW, change orders through numerous procurement, legal paths and vendors.

Project Manager, Corte dei Conti, Rome, Italy 2/2005- 3/2007

Managed large migration from Solaris and Windows to Suse Linux for a branch of the Italian government

Worked and cross functionally managed engineers, project managers, IT

Managed the creation of a document management system (La Biblioteca) with Basis

Established a disaster recovery plan with Oracle collaboration suite, additional hardware requirements (load balancing services, tape libraries, etc.)

Senior Project Manager, Nimblefish Technologies, San Francisco, CA 6/2003 – 1/2005

Participated in definition of product strategy; lead product requirements and functional specifications for enterprise direct marketing (print, email and web) software in pursuit of the strategy

Worked with sales, marketing and customers to understand and implement product enhancements

Oversaw major product re-design to improve usability and functionality

Created usability testing and incorporated findings into product requirements

Conducted focus group testing and refined prototypes based on test results

Worked with software engineering managers to prioritize and manage release and timing

Created training materials and trained customers on use of system

Assisted with the development of marketing materials and demos

Managed contractors and third-party development groups consisting of UI designers, information architects, software engineers, tech writers, etc.

Created product management templates, group documents, training materials, white papers and documentation

Project Manager, Wine.com, Napa, CA 11/2000 – 6/2003

Supervised creative services team of ten

Controlled 5 million dollar budget involving outside engineering and design vendors

Oversaw major website redesign to improve user experience and increase sales

Managed and oversaw Wine.com brand both in web, advertising and print

Approved third party applications with the engineering division

Designed and implemented Interwoven content management system

Created Product Requirements Documents with input from business development and marketing

Planned strategic growth in the international and B2B markets

Conducted focus group testing and refined prototypes based on test results

Responsible for traffic, conversions and P & L

Created syndication plan and model

Managed, negotiated and facilitated multiple vendor contracts, MSA, SOW, change orders equaling $2 mil through numerous procurement, legal paths and vendors.

COMPUTER SKILLS & KNOWLEDGE

Microsoft Office Suite, Visio, Open Market, Vignette Story Server, Interwoven, Web Logics, Sitecore, Translation Management Solutions, Clay Tablet, Sterling, Base Camp, Remedy, Word Press, SLDC, Waterfall, Agile, Project Management, Usability, IX/UX, contract negotiation, procurement

Sectors: Banking, Health Insurance, Agency, Retail, Ecommerce, Software, Gaming, Mobile, Start-up

EDUCATION

Post-Baccalaureate Studies, University of Tennessee at Chattanooga, Chattanooga, TN

Studies included: Micro and Macro Biology; In-organic and organic chemistry; physics; calculus; bio-chemistry and genetics

BA Liberal Arts, Minors in History and Religion, Tennessee Temple University, Chattanooga, TN

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