Customer Service Representative

SALVATORE ULULATI

Palm Springs, FL *****

561-***-**** **********@***.***

SUMMARY

Results oriented Human Resources professional, with extensive experience in human resources, payroll and benefits. Highly effective client services skill to effectively interact with all levels from administrative to executive management, strong leadership and communication skills. Partner with senior management in developing and implementing Human Resource initiatives, while strategically supporting goal and objectives

PROFESSIONAL EXPERIENCE

PROGRESSIVE EMPLOYER MANAGEMENT CO., West Palm Beach, FL 09/11 – 08/16

HR Client Relations Manager

Managed and provided effective HR consultative services to clients in developing and implementing HR initiatives to support business plans.

Provided human resource consultative support to business partners in areas of employee relations, talent identification and development, retention and performance management, compensation and benefits.

Consulted with senior management/front line supervisors to identify people issues and provide solutions to meet business objectives.

Utilized computer technology to streamline process improvements and delivery of HR services.

Ensured federal and state compliance of FMLA, FLSA, ADA, EEO, Civil Rights Act

Supported talent development through consulting and identified training and needs for all employees including management; ensure development programs were communicated and administered. Worked with management/owner to develop succession plans.

Facilitated the implementation of performance management programs. Conducted management training sessions and assisted in creating/updating job descriptions.

Planned, recommended and executed client medical renewals with annual benefits enrollment; as well as conducted and coordinated on site meetings.

GEVITY / TRINET, Boca Raton, FL 06/07 – 02/11

Human Resources Consultant II

Served as a main point of contact for client questions, and concerns, or issues to solve or prevent problems, from company administrative policies, or practices.

Evaluated client services need and process resources needed to fulfill HR consulting, payroll and benefits needs with existing, new, and renewing clients.

Actively managed client relationships to achieve clients expected outcome while seeking opportunities to introduce new products/services.

Ensured federal and state compliance of FMLA, FLSA, ADA, EEO, Civil Rights Act

Executed client training, seminars and communications regarding ongoing client relationship needs.

Planned, recommended and executed client medical renewals with annual benefits enrollment, as well as conducted and coordinated on site meetings.

Led on boarding process of new clients to implement payroll, benefits, and HR systems.

JACUZZI BRANDS, INC., West Palm Beach, FL 03/06 – 01/07

Payroll/Benefits Coordinator

Prepared and maintained payroll schedule and payroll system. Worked closely with various departments and senior management in providing monthly and quarterly reports.

Ensured that company was registered with various State agencies for reporting of quarterly and yearly tax returns.

Assisted with schedules and audits as requested from internal and external auditors.

Supervised and made necessary year-end adjustments of W-2’s and distributed.

Facilitated new hire on-boarding and orientation

Conducted on site enrollment meetings, as well as Annual Enrollment meetings.

Verified and ensured accuracy of monthly benefits invoices from carriers.

Act as a liaison between employee and insurance carriers to resolve all issues.

PRESIDION SOLUTIONS, Jupiter, FL 10/04 – 01/06

Client Relations Supervisor

Managed Client Relations Department for all of South and West Florida of 10 direct reports.

Branch operations, including payroll, benefits administration, workers’ compensation, employee development, retention, budgeting and the overall branch financial impact. Hired, evaluated and trained team members to meet organizational goals and objectives.

Managed key clients and enhanced the already existing customer service provided to the increasing number of higher and more profitable client base within the company.

Distributed and assigned of all client base to Field Service Representative team.

Identified root causes of disputes or confrontations, implemented resolutions and/or imposed solutions over internal and external clients.

Reduced employee dissatisfaction, lack of motivation, and turnover by creating team building exercises, and team discussion sessions, allowing staff to depressurize during demanding conditions

PAYCHEX (PEO), West Palm Beach, FL 1996- 10/04

Client Service Representative (05/00 – 10/04)

Coordinated the conversion of new clients with various departments, including employee orientations and follow up meetings.

Conducted on site enrollments meetings as needed, including Annual Enrollment.

Served as main point of contact for client key personnel, and management team for any issues, questions or concerns in any area.

Maintained an understanding of contractual documents to communicate with clients when applicable.

Promoted Paychex Business Solutions Inc. products and services.

Assisted in the training and mentoring of new Customer Service Representatives.

Early positions with Paychex: Branch Support Specialist, Senior Payroll Specialist and

Payroll Specialist

CERTIFICATIONS

Professional in Human Resources – PHR

SHRM Certified Professional – SHRM – CP

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