Microsoft Office Technical Support, Active Directory Manipulation
Resume:
Michael R. Carpenter
Canal Fulton, OH 44616
Email : **************@*****.***
Objective
To secure a responsible position with a company where my
experience and skills may be fully utilized, as well as
expanded, but without limitations to my current qualifications.
Documentation
Spreadsheets (Excel), Word Processing Word,
Database Applications, and Advanced database Applications (Access).
Data installation using Microsoft Excel and Graphical User Interface programs, Microsoft, and Open Office
Work experience
April 2016 to May 2016 Tek Systems / TE Connectivity - Mansfield, Ohio
Technical Support contractor
New User / Existing laptop & desktop configuration
Windows 10 network repair
Password reset
March 2015 to April 2016 Tek Systems / ZimmerBiomet – Dover, Ohio
Technical Support contractor
Printer installs and setups
Working knowledge of Microsoft Office
Managing Active Directory accounts
Sever access (virtual and physical) 2003 R2, 2008 and 2008 R2
Work on Cisco Network equipment and wireless routers
Citrix account set up
Working Knowledge of Minitabs
Working Knowledge of Blue Rocket software
Working Knowledge of Network infra-structure
Oct. 2010 to March 2015 Tradesmen International, Inc Macedonia, Oh
Order of Technical equipment and Technical Support Specialist
* Ordering of technical equipment for all of Marine and Construction Tradesmen International
* Building of work stations and Training stations for each office
* Setting up of MS exchange email accounts from the MS exchange server
* Helpdesk tech with Hardware and software including Smart phone (I phone, Blackberry, and LG phone) email set up and Ordering of computers, Printers, etc all technical equipment for Tradesmen International country wide
* Documentation of all received Helpdesk calls company wide pertaining to resetting of modems in full bridge mode to desk top questions to Microsoft Office (XP, 2003, and 2007) either in Excel, Access, Power Point, or Word to ordering of memory
* Trouble shooting of MS Products with extensive knowledge of Office XP, 2003, and 2007 all of which were the Professional version
Basic networking issues for printing and accessing the main programs for the legal dept. HR, Benefits…… etc.
* Basic Knowledge of Lotus Monetary Documentation Software
* Ordering of computers, Printers, ect
Corporate buyer of all technical equipment for Tradesmen International country wide and Helpdesk tech with Hardware and software including Smart phone email set up
* Utilization of the Active directory
* Documentation of all received Helpdesk calls from around pertaining to resetting of modems to full bridge mode to allow the company VPN to be accessed to ordering of memory with Kaseya remote log in and documentation software
* setup new users on company wide phone system, changed pass codes, set up voice mail, and set extension addresses (Avaya)
Aug. 2010 – Oct.. 2010 Countryside Animal Hospital Massillon, Ohio
Kennel / Maintenance
Cleaning of dog kennels, and cat cages
Basic maintenance of dog kennel room
Interaction with customers of boarded dogs, cats
Sept. 2009 – June 2010 Plus One Communications Akron, Oh
Customer Service Representative
Tier 1 Help Desk calls for west coast Cox Communications (Troubleshooting of Outlook Express, Cox Webmail, Internet connectivity via Modem )
Receiving internet trouble shooting calls from Cox Communications of Southern California
Documentation upon each individual account
Oct 2008 - June 2009 Tradesmen International, Inc Macedonia, Oh
Technical Support Specialist
* Helpdesk tech with Hardware and software including Smart phone (I phone, Blackberry, and LG phone) email set up and Ordering of computers, Printers, etc all technical equipment for Tradesmen International country wide
* Documentation of all received Helpdesk calls company wide pertaining to resetting of modems in full bridge mode to desk top questions to Microsoft Office (XP, 2003, and 2007) either in Excel, Access, Power Point, or Word to ordering of memory
* Trouble shooting of MS Products with extensive knowledge of Office XP, 2003, and 2007 all of which were the Professional version
Basic networking issues for printing and accessing the main programs for the legal dept. HR, Benefits…… etc.
* Basic Knowledge of Lotus Monetary Documentation Software
* Ordering of computers, Printers, etc all technical equipment for Tradesmen International country wide and Helpdesk tech with Hardware and software including Smart phone email set up
* Utilization of the Active directory
* Documentation of all received Helpdesk calls from around pertaining to resetting of modems to full bridge mode to allow the company VPN to be accessed to ordering of memory with Kaseya remote log in and documentation software
* setup new users on company wide phone system, changed pass codes, set up voice mail, and set extension addresses (Avaya)
June 2006 – Nov. 2007 Prestige Delivery Systems, Inc. Garfield Heights, Ohio
Night Systems Administrator
* Basic Hand Held Scanner (Motorola) with RF scanner troubleshooting for night delivery drivers of the Garfield Heights location
* Importation of files to UNIX and or SQL based servers from different companies for delivery in 38 other cities.
* Record keeping for documentation purposes utilizing Excel,
and Access for company wide usage of nightly activity /
troubleshooting of onsite servers as well as offsite computers with various operating systems, Installing programs on computer systems, and setting up of email addresses via Micro Soft Exchange Server
Education
1987 - 1991 Northwest High School Canal Fulton, Ohio
General Studies
Basic Algebra, Biology, American History
1991 - 1992 R. G. Drage Vocational School Massillon, Ohio
Diversified Cooperative Training
Business Management Training, work related training on how
a company is ran from stocking to managing
employees. At the time I worked at The Canal Fulton Drive thru
2003 – 2005 Brown Mackie College N.Canton, Ohio
Computer Programming and Applications Associates Degree
Microsoft C++ training in program writing and debugging using Compiler 6.0
HTML, Dynamic HTML, XML, and Java, Java Script for use in writing web pages
Training on MS office XP & 2003 (Excel, Access, Word, Power Point)
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