Customer Service Data Entry
Resume:
Andrea Gaskin
**********@****.***
Executive Highlights:
18+ years of professional administrative, management, and customer service experience.
Valid Class A CDL
Florida Notary
HR experience in processing payroll and processing new hire documents.
Proficient in preparing meeting minutes for weekly and monthly meetings.
Good experience in assisting managers with every day incoming and outgoing mail, data entry, faxing, filing, scanning, meeting minutes and answering multiple lines.
Proven ability to set priorities and meet deadlines effectively.
Good experience in supporting Executive Management and staff
Proficient in customer service with ability to exchange information clearly and precisely both written and orally.
Strong experience in scheduling, coordinating and rescheduling appointments as needed.
Proficient in maintaining Outlook Calendars along with advanced skills in Windows, Word, Excel, PowerPoint and Outlook MS Project, Quick Books, and Access.
Ability to prioritize and complete multiple tasks in a timely manner.
Ability to communicate to support the activities of managers, customers, and staff.
Good multi-tasking capabilities which proves to be very helpful when finishing projects, reports, and other administrative duties.
Education: GPA 3.5 out of 4.0
Major: Business Management, Minor: Project Management, Graduated June 2012
Major: Business Management, MBA, Graduation December 2016
Professional Experience:
Date: 5/16 – now (Part Time)
Company: Robyn Yant Realty/PowerUp
Title: Office Manager/Personal Assistant
Responsibilities:
Answering multi-line phone system
Performed other office duties that include filing, copying, data entry, faxing, scanning documents, and correspondence.
File Management
Rent Collection
Manage private properties
Handle repair request
Plan events
Prepare move in and out turn around
Help organize events
Scheduling
Handle time sheets
Customer Service
Answer and creating client correspondence
Create marketing material
Research
Date: 04/14 – 3/16
Company: Urban League
Title: Youth Program Coordinator/Case Manager
Responsibilities:
Answering multi-line phone system.
Performed office management duties which included ordering office supplies, copying, faxing, inventory, filing, scheduling, data entry, and covering front desk when needed.
Setting up meetings and events.
Supervising volunteers
Organizing events
Organizing workshops and job fairs
Creating brochures and monthly newsletter
TABE Test Administrator
Case Management
Employment Placement Coordinator
Generating reports
Date: 01/13 - 03/14
Company: MaKol Trucking
Title: Office Manager
Responsibilities:
Generated financial reports
Processing payroll and other paperwork.
Performed office management duties which included ordering office supplies, copying, faxing, inventory, filing, scheduling, and covering front desk when needed.
Dispatching
Responsible for expense reports and processed expense reimbursements
Helping drivers with elog and DOT regulations management
Processed all new hire paperwork along with recruiting for open positions.
Relieve Driver when needed
Date: 01/11 - 12/12
Company: International Paint, Inc
Title: Credit Administrative Assistant
Responsibilities:
Made sales presentations for sales members.
Formed spreadsheets using pivot tables and formulas.
Held computer training for staff in using excel and other Microsoft Software.
Performed other office duties that include filing, copying, data entry, faxing, scanning documents, and correspondence.
Arranged domestic and international travel for Department Manager and Vice President. This also included processing expense reports.
Performed tax certification audits and handled contracts for international and domestic accounts.
Planned events for the staff and companywide events.
Performed credit and background checks on vendors and clients.
Date: 11/09 - 01/11
Company: Moftware, Inc
Title: Credit Manager/Executive Assistant
Responsibilities:
Assisted CEO of company with scheduling, travel arrangements, and vary projects.
Handled account receivable and accounts payable, which included collections and check processing.
Performed other office administrative duties that included faxing, data entry, copying, document scanning, filing, handling mail, ordering office supplies and correspondence.
Formed spreadsheets using pivot tables and formulas.
Planned trade show events to showcase products which included making presentation for sales rep.
Handled customer complaints and provided great customer service.
Decided whether customer was credit eligible to receive credit with the company to receive products.
Set and determine required budget for the office to run efficiently for the quarter.
Date: 11/07 - 10/09
Company: Sinclair Broadcasting Group
Title: Executive Assistant to Sales Manager
Responsibilities:
Answering multi-line phone system.
Handled other office administrative duties that include faxing, ordering office supplies, filing, copying, handling mail, tracking packages, correspondence, data entry, and scanning documents.
Handling accounts receivable and processing checks.
Arranging events for sales, company parties, and promotional events in the community.
Generated reports and made sales presentations.
Handled scheduling and contract management for cross continental sales force.
Arranging travel for Director of National Sales.
Performed contract audits, generated television logs, and handled paid programming accounts.
Date: 06/03 - 02/07
Company: Tallahassee Urban League
Title: Executive Assistant to Vice President/Project Coordinator
Responsibilities:
Planned Community events and fundraisers.
Handled public relations
Set up and organized new home buyer's workshops and orientations.
Maintained service contracts and leases.
Coordinated bid proposals from contractors on different housing projects.
Tracked projects to make sure they were on time and on budget.
Set office budget for the fiscal quarter.
Maintained Vice President's schedule and handled his travel arrangements.
Handled other administrative duties such as faxing, copying, filing, ordering office supplies, data entry, and correspondence.
Typed up contracts and processed paperwork for housing services to make sure they followed government guidelines.
References Upon Request
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