Sales Manager

Faisal Shaikh

***-** ******** ****, *** *R, South Ozone Park NY, 11420, Mobile, 347-***-****

***********@*****.***

Career Overview

To constantly seek knowledge and climb the ladder of success and contribute towards the growth of the company. I am an extremely dedicated & honest individual with more than 15 years of experience in the Management, Consultancy & Operations sectors of many successful organizations. I tend to give my utmost performance whenever I am given any task & have always performed to the best of my abilities while exceeding expectations.

Work Experience :

I have worked as a free lancer the last couple of years, doing a number of different jobs mostly as a daily wage labourer in the construction field & the garment district. I have also worked for a couple of firms in the meantime looking after the online & store sales for Fabrics Garden Inc & Fabrics World USA Inc.

My job responsibilities in these firms included the following

Managing & preparing online fabrics orders & samples

Inventory Check

Settling customer disputes

Ensuring timely dispatch of orders & samples

Cash Handling & Security of the store

Training & Leading new employees through their work

Customer Service for in-store customers

Answering Phone & Email Enquiries

Uploading the fabrics pictures & specifications online

OCWEN, (Jan'14- Apr' 14 )

Financial advisor for a U.S based loan servicing company.

3 GLOBAL SERVICES, Mumbai – (Nov’06 - Dec'13)

Worked with the sales insurance team for around 2 years where my basic job was to convince customers to buy insurance and maintain customer satisfaction and deliver excellent customer experience.

Have been given the responsibility to make daily reports for insurance team.

Shifted to Sales CLI where the focus was on selling handset/ MBB / Laptops to existing customers as well as new customers.

CLI being an inbound team requires much more focus in dealing with customers.

Up sell, cross sell to existing customers.

Mentor the team in absence of Team Leader/Team coach.

Have been given the responsibility of making end of the day reports several times.

Conducted and facilitated fun activities for the campaign.

INTELENET GLOBAL SERVICES (Mar 05’ – Nov 06’)

Senior Customer Representative for Inbound Barclays Business Master which was banking software. Major profile over here was to trouble shoot the problems that the customer encountered while using it which were technical in nature.

Job Profile:-

Worked with a technical process

Mentor the team in absence of Team Leader/Team coach.

Have been given the responsibility of making end of the day reports several times.

MAHINDRA & MAHINDRA (Auto Sector) (June 02’ – Jan 05’)

Assistant Media Manager

Member of the key team that worked on the brand building launch of the Scorpio which was a huge success in the market

Branding strategies for various other models like Bolero, Maxx Pik Up, Champion, Invader which increased not only the segment wise market share of the vehicles but also gave M&M a monopoly in the Utility Vehicle market with a market share of 75% in both F04 & F05

Exposure to management processes like SAP, SCM, CRM

Maintaining databases for billing schedules, advertising finance for all brands, budget check on the advertisements for TV/Press/radio/artwork/production releases as well as road shows, associated pops, brand building promotions & market researches

Maintaining schedules for all India level advertisements, events, promotions that took place at the Head Office level as well as Area Office level for all brands

Management Information System – Maintaining data prices for all brands, competitors, market shares, issuing marketing bulletins, updating of the data regularly, pricing strategies, volumes of sales, corporate presentations

Working on the budget, appropriating finances brand wise, formulating provisions, cash flow & fund flow statements, making funds available for payment to agencies via interaction with the banks & clearance of the checks

Interaction with the advertising agency, working on the artwork of the ads, ordering the press releases, working on the media plan, checking the budgeted estimates for the television/press releases & subsequently verifying the bills & payment of the same

Formulating & implementing strategies for sales promotion such as vehicle road shows, test drive campaigns, exchange melas, special finance schemes, advertisements through press and outdoor publicity, sponsoring events, customer & fleet operator’s meets

Implement direct marketing programs with end customers through written communication such as mailers and newsletters & internet websites

Support front line sales through ground level activities such as road shows & test drive campaigns, product launches, promotions and display through tie-ups participate in exhibitions and trade fairs

Hyline Foods (June 01’ – June 02’)

Manager of the poultry firm

In charge of purchase & sales as main objective

Handling of manpower, inventory, accounts, MIS related database, funding of resources, managing cash flow

Total manpower under supervision – 10 people

Programmer, Designer, Analyst, Project Manager (Apr 96’ – Apr 01’)

Worked on software packages while studying at Aptech

Feasibility study

Designing the outlay

Back-end programming

Designing front-end

Testing & implementation of the software packages

Teaching the package to the client

Follow up of the software with the client

Client servicing for websites & databases

Akbar Scoring & Cutting Works & High Grade Packaging (Apr 96’ –Apr 01’)

General Manager of the two firms. In charge of

Purchase

Sales

Inventory

Manpower

After sales service & customer relationship management

Accounts & maintenance of databases

Advertisements & promotions

Legal issues

Financial statements

Total manpower under supervision – 50 people

Educational Qualifications

Bachelor of Commerce (B. Com) Apr 01’

Graduated from K.C. College, Mumbai University

Advanced Diploma in Software Engineering (ADSE)

Aptech

Diploma in Import & Export Management

Post Graduate Diploma in Foreign Trade (PGDFT)

Post Graduate Diploma in Forex Trade & Risk Management (PGDFERM)

Diploma in Hotel Management

Languages Known

English, Hindi, Urdu, Marathi, Gujarati

Skills & Interests

Able to follow instructions.

Enjoy working with others.

Punctual, honest, motivated, determined.

Music & Football

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