Customer Service High School

Debra Drummond

***** ********** ******* *** ************, Florida, 32221 904-***-**** acwow5@r.postjobfree.com Work Experience

LEGACY BY DESIGN DBA THE WEAVE SHOP, JACKSONVILLE, FL Manager, Jul 2013 – Present

Prepares detailed analysis of balance sheets and financial statements. Enters and posts time sheets into the payroll computer system. Coordinates and schedules all vendor orders, payments as well manage inventory of all products. Serves as a liaison between owners and employees by handling questions, and helping resolve work-related issues.

Performs difficult staffing duties, including dealing with under-staffing, handling disputes, and employee disciplinary procedures. Plans, directs, supervises, and coordinates work activities of subordinates and staff.

Compiles employee time, production, and payroll data from time sheets and other records. Reviews time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Process paperwork for new employees and enter employee information into the payroll system. Provides current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. SHANDS JACKSONVILLE, JACKSONVILLE, FL

Senior Payroll Coordinator, Jul 2012 – Nov 2012

Managed and administered biweekly payroll processing for over 3,500 employees. Prepared pay by verifying time records within Kronos system; calculating and producing checks or electronic transfers; calculating and producing incentive bonuses. Met payroll operational standards by contributing information to strategic plans and reviews; implemented production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.

Maintained knowledge of rules and laws which govern the payroll administration practices. Contributed to the development, documentation and communication of payroll procedures. Determined payroll liabilities by entering federal and state income and social security tax information, 401k transfer and direct deposits, wage assignments and garnishments. Payroll Supervisor, Sep 2008 – Jul 2012

Managed all phases of in house payroll processing for over 3,500 employees. Oversaw the calculations and processing of federal and state taxes and social security withholdings and other deductions, insurance, retirement, 401(k) contributions and company match.

Audited, verified, and reconciled payroll, employee benefits and related data for exempt and non- exempt payroll cycles. Monitored system generated and ad-hoc reports alerting to problems or errors.

Assisted with all activities needed to maintain and develop all payroll systems, sub-systems, and related interface.

Ensured high level customer service and problem resolution for tier 1 issues by the payroll team. Developed, coached, and consulted with the payroll team to support managers and employees regarding payroll processes and resolved escalated issues. Maintained knowledge of rules and laws which govern the payroll administration practices. Contributed to the development, documentation and communication of payroll procedures. Interpreted company policy and procedures and government regulations affecting payroll. Accomplished payroll human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplinary actions. Met payroll financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions. Senior Payroll Asscociate, Jan 1994 – Sep 2008

Integral contributor of successful major payroll implementation of Kronos payroll system including research, planning, deployment, training, and support. Conducted training and created and maintained training materials and documentation on the functionality of Kronos time systems.

Verified leave time hours worked, and pay adjustments, and updated corresponding employee records to detect and reconcile payroll discrepancies. Issued and recorded adjustments to pay related to previous errors or retroactive increases. Compiled statistical reports, statements, and summaries related to pay and benefits accounts, and submitted them to appropriate departments.

Coordinated special programs, such as YMCA, uniform purchases, United Way, that involved payroll deductions.

Kept informed about changes in tax and deduction laws that apply to the organizational payroll processes.

Provided information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions;

Prepared quarterly 941 Tax schedule and reports.

Education

ANDREW JACKSON HIGH SCHOOL, JACKSONVILLE, FL

High School Diploma, Jun 1974

Additional Skills

Kronos Time & Atttendence

PeopleSoft HR/Payroll

ADP Payroll

Awards and Honors

Recipient of four Customer Service Key Awards, including Quarter Award for giving excellent customer service.

Training Certifications

Performance Management - Coaching & Feedback, Shands Jacksonville Success Academy Performance Management - Managing Labor Relations, Success Academy Employment Law Series, Success Academy

Certified Payroll Professional Boot Camp

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